Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Finance & Accounting Manager

Company: American Coatings Association & PaintCare

Location: Washington DC

Posted Dec 07, 2024

The text describes a job posting for a Finance and Accounting Manager position at the American Coatings Association (ACA). The role involves managing and supervising financial activities, working closely with the Controller, and providing finance and accounting for ACA's subsidiaries. The position requires significant interaction with various stakeholders and is located in Washington DC. The successful candidate will have a bachelor's degree in accounting or a related field, 5+ years of general accounting experience, and strong computer skills in integrated financial and cloud-based applications.

Financial Advisor

Company: Wealth Enhancement Group

Location: Washington DC

Posted Dec 07, 2024

Wealth Enhancement Group is a well-established independent wealth management firm with a passion for enriching clients' lives. They offer personalized financial planning with their Roundtable and UniFi processes, providing unique financial plans and investment management services to over 55,000 households. The company has been raising the standard of wealth management since 1997, offering specialized knowledge and more attentive service to help clients craft their future. The Falls Church VA office is looking for a Financial Advisor to help clients achieve their financial goals and provide high-level planning-oriented service.

Environmental Protection Specialist

Company: Department of Homeland Security - U.S. Coast Guard

Location: Seattle, Washington Seattle, Washington

Posted Dec 07, 2024

This job posting is for an Environmental Protection Specialist position, GS-0028-13, at District 13, Seattle, WA. Key requirements include U.S. Citizenship, registration or exemption from Selective Service, a probationary period, and a clean background check. Applicants must have at least one year of specialized experience at the GS-12 level or higher, preferably in environmental management. Examples of qualifying experience include leading a team in a large-scale environmental program, interpreting environmental strategies, and participating in workgroups. The position does not require a specific education, but offers a comprehensive benefits package. Federal employees are required to use direct deposit for salary payments.

Senior Manager, SaaS Sales Representative - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Dec 07, 2024

Capital One Software is seeking a tenacious and talented Software Sales Professional to join their newly established Business Development Team. The role involves seeking and managing new business opportunities, providing consulting and guidance to the team, and participating in projects that enhance the customer experience. The ideal candidate should have experience in business development using a CRM, Enterprise SaaS Sales, and preferably Salesforce, Databricks, or other cloud-related technology sales platforms.

Supervisory Transportation Operations Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position in the Division of Sealift Operations and Emergency Response, Office of Ship Operations, Office of the Deputy Associate Administrator for Federal Sealift, Office of the Associate Administrator for Strategic Sealift, Maritime Administration (MARAD). The role involves providing analytical and technical support for maintaining policies and procedures for the National Defense Reserve Fleet (NDRF) and the Ready Reserve Force (RRF). Requirements include U.S. citizenship, specialized experience, and meeting conditions of employment such as Selective Service registration, government travel card, supervisory probationary period, background investigation, security clearance, and drug testing. Qualifications include experience in coordinating ship activations, preparing written materials, and managing staff. The position may be eligible for telework.

Director of Visitor Experience Operations

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The role involves serving as a key leader in an institution that welcomes up to four million visitors annually, managing a complex calendar of events and special visits. The position requires U.S. citizenship, participation in the e-Verify program, and potential weekend and overtime work. Candidates must have specialized experience in designing and carrying out customer satisfaction activities or supervising a department in an organization with high attendance. Key skills include supervision, collaboration, and budgeting. The National Gallery of Art fosters a diverse and inclusive workplace and offers a comprehensive benefits package.

BUSINESS DEVELOPMENT SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job announcement details requirements and conditions for a position, including U.S. citizenship, background checks, and a probationary period. It specifies specialized experience needed, alternatives like education or combined experience, and resume formatting guidelines. The announcement also covers education accreditation, political appointee disclosure, CTAP/ICTAP eligibility, veterans' preference, Selective Service registration, reasonable accommodation for disabilities, and ethical standards. It mentions a comprehensive benefits package for federal employees.

GENERAL ENGINEER

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text outlines the core values of an agency, which include teamwork, integrity, excellence, and service. It details the requirements for employment, including U.S. citizenship, drug test, and security investigation. The qualifications section lists assessment factors and highly desired skills for a position, such as analyzing customer requirements, conveying information clearly, and directing facility programs. The basic requirements for the role involve a professional engineering degree or a combination of education and experience. The text also mentions various provisions for additional experience and training for graduates of professional engineering curricula. It concludes with information about conditions of employment, benefits, and eligibility for federal positions.

Senior Advisor for Transaction Risk

Company: Department of Commerce - National Institute of Standards and Technology

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Department of Commerce has been ranked as one of the top 5 Best Places to Work in the Federal Government for the 12th consecutive year. This recognition highlights the department's dedication to enhancing employee engagement, satisfaction, and fostering a positive environment centered around diversity, equity, accessibility, and inclusion. The position in question requires at least one year of specialized experience equivalent to the GS-13 level, particularly in credit or risk professional roles within financial institutions. The role is covered under NIST's Alternative Personnel Management System (APMS), offering a pay-for-performance structure with various work-life flexibilities and a comprehensive benefits package.

Supervisory IT Specialist (INFOSEC)

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening in the Department of Homeland Security, specifically in the U.S. Coast Guard. The position is for a cybersecurity professional, requiring a Top Secret/SCI clearance. Key requirements include U.S. citizenship, registration or exemption from Selective Service, and successful completion of a background investigation. Qualifications necessitate specialized experience at the GS-14 or GS-15 level, involving network penetration activities, data analysis, and cybersecurity assessment management. The role also requires expert knowledge of cybersecurity statutes and regulations. IT-related competencies such as attention to detail, customer service, oral communication, and problem-solving are also essential.

Bartender

Company: Department of the Navy - Commander, Navy Installations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes job requirements and qualifications for a bartender position within a U.S. government agency. The role involves preparing and serving various alcoholic and non-alcoholic beverages, setting up a bar, managing inventory, and handling cash transactions. The job requires physical capabilities such as standing for prolonged periods, lifting heavy objects, and passing an E-Verify check. Additional conditions include participation in a Direct Deposit program and possible Selective Service registration for male applicants born after 1959. The position offers a comprehensive benefits package as part of a U.S. government career.

Principal Deputy Assistant General Counsel (Enforcement and Intelligence)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job position for an incumbent who reports directly to the Assistant General Counsel and is under the direction of the Principal Deputy General Counsel. The role involves exercising judgment in managing the professional legal work of the office, with decisions typically not reviewed. The position requires a probationary period, a Top-Secret clearance, U.S. citizenship, and specific qualifications including Mandatory Technical Qualifications and Executive Core Qualifications. The role necessitates experience in a managerial capacity, directing organizational units, ensuring program success, monitoring progress towards strategic goals, and supervising other managers. The incumbent must also demonstrate skills in leading change, leading people, being results-driven, possessing business acumen, and building coalitions.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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