Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

TRANSFORMATION TEAM LEAD/PROJECT MANAGER

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a GS-14 position as a Transformation Team Lead/Project Manager in the Department of Homeland Security, U.S. Coast Guard, TMX Program Integration Office. The role requires U.S. citizenship or nationality, registration or exemption from the Selective Service, and successful completion of a background investigation. Applicants must have one year of specialized experience equivalent to at least the GS-13 grade level, including reviewing organizational structures, evaluating planning and program effectiveness, assessing issue resolution approaches, and planning complex management services. The position is a bargaining unit role with no positive education requirement. The appointment is term, not to exceed 12/31/2027, and requires E-Verify and direct deposit for salary payments. The U.S. government offers a comprehensive benefits package.

General Engineer (Open Continuous)

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This text describes a job opening for a Deputy Chief in the Branch of Building Operations, Office of Facilities and Administrative Services, U.S. Department of the Interior. The role involves providing facilities management, technical, and support services. The position requires U.S. citizenship, suitable federal employment, direct deposit, and selective service registration for male applicants. The minimum qualification includes a degree in Engineering or a combination of education and experience in engineering. At GS-13 level, specialized experience is needed, including applying engineering principles for operating capital equipment systems, understanding codes and regulations for federal facilities, and expertise in facilities management across various engineering disciplines. The role also involves providing customer-driven, cost-effective services. The position allows for telework and requires completion of a 1-year probationary period.

IT PROGRAM MANAGER (PLCYPLN/APPSW)

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The U.S. International Development Finance Corporation (DFC) is seeking an IT Program Manager (PLCYPLN/APPSW) for its Office of Information Technology (OIT), AI/Digital Experience. The role involves serving as the Digital Experience Program Lead, focusing on delivering exceptional digital experiences with emphasis on creativity, technology, inclusivity, and user-centric design. The position requires U.S. citizenship, potential registration for Selective Service, and completion of a background investigation. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Additionally, they need one year of specialized experience in understanding and applying federal usability guidelines, communicating complex UX concepts, and defining UX strategy. The role offers a flexible work schedule, telework suitability, and potential recruitment and relocation incentives.

Registered Nurse - Assistant Nurse Manager - Operating Room

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting details the requirements, conditions, and qualifications for a nursing position at the U.S. Department of Veterans Affairs. The role is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. Applicants must be U.S. citizens, pass a background check, and complete a pre-employment physical examination. They must also be registered nurses with current, full, active, and unrestricted registration in their state. The position requires at least 1 year of specialized nursing experience for Nurse I, Level II, and 2 years for Nurse II. Nurse III requires 2 years of specialized nursing experience, one of which must be equivalent to Nurse II. Preferred qualifications include an MSN or MS in a related field, minimum 2 years of leadership experience, and minimum 2 years of experience in the Operating Room. The role requires full vaccination against COVID-19.

Health Unit Coordinator-Observation Unit-Per Diem-Capitol Hill

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 07, 2024

The HUC (Health Unit Coordinator) role involves supporting clinical staff in the ED/UC by performing clerical duties and indirect patient care. Key responsibilities include coordinating patient care orders, managing paper documents, and ensuring efficient patient flow. Excellent communication skills are required, along with a working knowledge of EPIC, downtime, and disaster procedures. While no specific experience is required, a year of HUC experience in a hospital or ED/UC is preferred. CPR certification is also preferred.

IT Specialist (College Graduate)

Company: Department of Housing and Urban Development - Office of the Chief Information Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position in the Department of Housing and Urban Development's Office of the Chief Information Officer. The role is home-based or in a non-HUD owned space within a 50-mile radius of HUD's Washington, DC office. Key requirements include U.S. Citizenship, a background investigation, and a Direct Deposit for salary. Specialized experience is needed, preferably in an IT environment with customer service support, resolving complex issues and assisting in problem management. Alternatively, a graduate degree in relevant fields or superior academic achievement can substitute for experience. The position is exempt from the Fair Labor Standards Act and is a 100% telework role.

Transportation Operations Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a GS-13 position in the Division of Sealift Operations and Emergency Response at the Maritime Administration (MARAD). The role involves providing analytical and technical support for the Division Chief, focusing on policies and procedures for the National Defense Reserve Fleet (NDRF) and the Ready Reserve Force (RRF). The position requires U.S. citizenship, specialized experience, and completion of a background investigation. It involves travel, potential for telework, and a one-year probationary period. The role necessitates experience in cargo movements, ship scheduling, cargo lift capabilities analysis, and budgetary cost estimates for cargo transportation. Familiarity with maritime operations, vessel management software, and SharePoint sites is also required. Knowledge in transportation, technical competence, organizational awareness, and communications security management is essential.

Security Assistant (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position at the OST Office of Security, serving as a DOT Passport and Visa agent and primary Driver/Courier. The role involves secure transportation of sensitive documents within Washington, DC, and performing a range of passport, visa, and ID services. The position requires U.S. citizenship, specialized experience, and various conditions of employment, including a clean driving record and drug testing. Qualifications include either education or specialized experience, with specific requirements for GS-05, GS-06, and GS-07 levels. Knowledge, skills, and abilities in vehicle operation, security, and communication are essential.

Managing Director

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a Managing Director position in the Bureau of Consular Affairs, Passport Services Directorate, Passport Issuance Operations. The role involves being the public face of the Department of State, ensuring welfare and protection of U.S. citizens abroad, issuing passports, and maintaining border security. Requirements include U.S. citizenship, Top Secret/SCI security clearance, random drug testing, financial disclosure, and verification of employment eligibility. The position is subject to a background security investigation and ethics in government acts. Applicants must submit narrative statements for Executive Core Qualifications and Mandatory Technical Qualifications, emphasizing experience in program management, diversity, and inclusion. Failure to provide a Social Security Number or register with Selective Service System (for males born after Dec 31, 1959) will result in application rejection. The agency offers reasonable accommodations for disabilities, uses E-Verify for employment eligibility, and provides a comprehensive benefits package to federal employees.

Licensed Practical Nurse- Patient Aligned Care Team (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 07, 2024

This job opportunity is for a U.S. citizen to work as a Licensed Practical or Vocational Nurse (LPN) at the Department of Veterans Affairs (VA). The position offers eligibility for the Education Debt Repayment Program (EDRP) with potential reimbursement of up to $200,000 for qualifying student loans. The role requires full, active, current, and unrestricted LPN licensure in the U.S. or its territories. Proficiency in English, both written and spoken, is mandatory. The position involves direct patient care and requires passing a pre-employment physical evaluation. Participation in seasonal influenza and COVID-19 vaccination programs is mandatory. The grade level ranges from GS-3 to GS-6, with specific experience and education requirements for each level.

Deputy Director, Office of Professional Conduct (OPC), EM-0905-00 (Attorneys)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position in the Office of Professional Conduct of the Federal Deposit Insurance Corporation in Washington, D.C. The salary is capped at $310,000. U.S. citizenship, bar membership, and the ability to obtain a Top-Secret security clearance are required. The role involves providing legal guidance on employee relations issues and managing internal investigations. A comprehensive benefits package is offered, including life insurance coverage up to $800,000.

Supervisory Recreation Specialist - Fitness Manager

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 07, 2024

The text describes a job opportunity with the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves providing fitness, recreation, lodging, and food and beverage programs for service members, families, retired military, and civilian employees. The job requires federal employment suitability, various certifications, and relevant experience. A bachelor's degree or equivalent experience in related fields is necessary. The position offers a comprehensive benefits package and requires adherence to a drug-free federal workplace policy.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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