Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Senior Staff Engineering Operations Manager, Billing Platform (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 07, 2024

GEICO is a technology-driven organization that is transforming the insurance landscape. The company is looking for a Staff Engineering Operations Manager to lead and manage complex technical projects across various product areas. The role involves driving project execution, managing timelines and resources, and mitigating risks to ensure projects meet their objectives. The company offers a competitive salary and benefits package.

Supervisory International Broadcaster (China)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening at the United States Agency for Global Media (USAGM) within Voice of America (VOA), China Division. The role involves overseeing the Division's programming, marketing, management, budget, and administrative issues. The incumbent will also need to handle changing priorities and initiatives in international broadcasting. Key requirements include U.S. citizenship, fluency in English and Mandarin or Cantonese, and at least one year of specialized experience in strategic planning, programming production, audience research, budget management, and expertise in China-related topics. The position is supervisory, requiring a one-year probationary period, and may involve working nights, weekends, and holidays.

Laboratory Assistant

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Dec 07, 2024

The Lab Assistant role involves performing pre-analytic phases of lab testing, including specimen collection and processing. Duties also encompass customer service, data entry, and maintenance tasks. The position requires a high school diploma or GED, and specific certifications within six months of hire. Preferred qualifications include recent phlebotomy program completion or relevant experience.

Health Technician (Dietetic)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 07, 2024

This job posting is for a position in Nutrition and Food Services at a Department of Veterans Affairs Medical Center. The role involves providing administrative and customer service support for the hospital's food service program. Requirements include U.S. citizenship, passing a drug test, Selective Service registration for eligible males, and potential probationary period. The position requires English proficiency and specialized experience in food service operations. Qualified candidates may also have relevant education. The role involves physical tasks such as walking, standing, bending, and lifting light items. Federal benefits are offered, and COVID-19 vaccination is mandatory for healthcare personnel.

Principal Product Manager (Remote)

Company: Mattermost

Location: Washington DC

Posted Dec 07, 2024

Mattermost is a secure and mission-critical collaboration platform for technical and operational teams in the public sector, national defense, and financial services industries. They offer self-hosted and cloud solutions with workflow automation, AI acceleration, ChatOps, and more. The company is seeking a Principal Product Manager to lead product strategy and execution, formulate and drive the vision, and work closely with cross-functional teams.

Pharmacy Technician

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Dec 07, 2024

The Kaiser Permanente Pharmacy Technician plays a crucial role in the daily operations of the pharmacy, ensuring timely and accurate distribution of drug therapy. Responsibilities include typing and processing prescriptions, counting and pouring medications, stocking shelves, and providing excellent customer service. The role requires a working knowledge of pharmacy laws, basic drug information, and medical terminology. Pharmacy Technician Certification is mandatory, and experience in pharmacy, IV, and warehouse settings is preferred.

Systems Engineer (Hybrid Work Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 07, 2024

The job posting is for a Systems Engineer position in Bethesda, MD, with a 100% on-site requirement and the option to telework. The role involves applying knowledge of system design and systems engineering to develop integrated solutions for undersea systems. The position requires experience in the DoD acquisition lifecycle, contracting, and compliance. The successful candidate will work within a technical team, develop and adapt systems engineering and program management processes, and lead and manage cross-functional engineering teams.

Windows System Administrator at Washington, DC

Company: Technogen

Location: Washington DC

Posted Dec 07, 2024

TechnoGen Inc, a small and woman-owned minority business, offers full IT services, software development, and solutions for over 12 years. They have offices in Virginia and India, with GSA Advantage Certification. The Systems Administrator role requires 6+ years of experience with Windows and Linux systems, SAN infrastructure, virtualization, scripting, networking, and security. Preferred skills include MCSE, RHCE, security and patch management, and understanding of government security guidelines. Additional skills include telephony services, Avaya and Cisco platforms, and call center features.

Nurse Assistant

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 07, 2024

The job involves working three shifts a month, including rotating weekends and holidays. The role is to assist medical and nursing staff with patient care tasks, such as bathing, dressing, feeding, and transferring patients. Essential responsibilities include participating in patient care, taking vital signs, maintaining documentation, and assisting in diagnostic procedures. Basic qualifications include one year of customer service experience in a healthcare setting or direct patient care experience, a high school diploma, and a Registered Nursing Assistant (Washington) license or Nursing Assistant Certificate (Washington). The job also requires a Washington driver's license and Basic Life Support certification.

Federal Account Manager - DHS

Company: InterSystems

Location: Washington DC

Posted Dec 07, 2024

InterSystems technology is the engine behind the world's most important applications. Our software is used to manage over 1 billion patient records worldwide in financial services. InterSystems HealthShare is a powerful flexible health informatics platform. InterSystems IRIS Data Platform enables the development, implementation, and management of highly-performant applications and databases. Our Analytics solutions handle enormous volumes of data. Sales Executives in the State business are responsible for managing all aspects of prospective and existing accounts. The ideal candidate will have experience selling software or cloud services into governmental accounts and partnering with Systems Integrators.

IT Cybersecurity Specialist

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This position is within the U.S. Department of Justice's Office of Justice Programs, Office of the Chief Information Officer, IT Security Division. The role involves developing strategic cybersecurity plans and providing hands-on technical support. Key requirements include U.S. citizenship, a clean background check, and IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed, such as managing operations in a combined on-prem/cloud Security Operations Center (SOC), aligning security governance, and developing SOC strategies. No educational requirement is specified. The position offers telework opportunities, flexible schedules, and potential recruitment incentives. The duty station is Washington, D.C., with a requirement to physically report to the office at least four days per bi-weekly pay period.

Technical Product Manager, Fluence OS

Company: Fluence

Location: Washington DC

Posted Dec 07, 2024

Fluence is a global market leader in energy storage and optimization software, with gigawatts of successful implementations across nearly 50 markets. They are transforming the way we power our world for a more sustainable future. The company is guided by passion, creativity, diversity, and building trust to effect change. They are leading in energy storage projects worldwide, responsible, agile, fun, and committed to safety, quality, and integrity. The role is responsible for the technical product strategy and requirements execution of Fluence OS. The ideal candidate has a BS in Computer Science or Software Engineering, significant related work experience, hands-on experience with industrial-level control systems, strong theoretical and practical experience in systematic software engineering and software architecture, and ability to analyze and interpret information from a variety of sources.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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