Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

IT Specialist (INFOSEC)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

DOT/OST is using a Direct Hire Authority to fill IT Specialist Information Security positions in the Office of the Chief Information Officer. The role requires U.S. citizenship and specialized experience. The position involves travel and may require a government travel card, security clearance, and FAC-COR certification. The role includes providing IT support, monitoring system compliance, and preparing various reports. Knowledge, skills, and abilities in attention to detail, customer service, oral communication, problem-solving, and information systems/network security are essential.

Technical Support Engineering Team Lead

Company: 3E

Location: Washington DC

Posted Dec 07, 2024

3E is a mission-driven company offering comprehensive data analytics and software solutions for workplace, chemical safety, product stewardship, supply chain management, and sustainability. They aim to shape the future by empowering global teams, fostering collaboration, and driving innovation towards a safer and more sustainable world. The Technical Support Engineering Team Lead role is pivotal in ensuring operational excellence, driving innovation, and aligning with 3E's mission.

UTILITIES SYSTEMS TECHNOLOGY MANAGER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. Males born after 12-31-59 must register for Selective Service. Personal protective equipment and a valid US driver's license are required. Qualifications vary by GS level, involving experience with utility information systems and energy management.

Management and Program Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening at the Federal Aviation Administration (FAA) for a Program/Project Manager position. The role involves providing program and acquisition management for the National Airspace System (NAS), ensuring technical support for air traffic control automation and decision support systems. Candidates must have one year of specialized experience in contracting, performance monitoring, and compliance with federal acquisition policy. The job requires US citizenship and selective service registration for males born after 12/31/1959. The FAA values diversity and a culture of belonging. The position is covered by the FAA Core Compensation plan and requires a favorable adjudication of a Minimum Background Investigation.

Brand Strategist

Company: Penta Group

Location: Washington DC

Posted Dec 07, 2024

Penta is seeking a Brand Strategist to join their team in Washington DC. The successful candidate will work closely with creative strategy and production teams to develop brand strategy and creative campaign recommendations for clients. The position offers a competitive salary range of $57000 $67000 and a generous benefits package.

Email Marketing Specialist

Company: Walker & Dunlop

Location: Washington DC

Posted Dec 07, 2024

The Marketing department at Walker Dunlop is seeking an Email Specialist to develop and optimize email marketing campaigns. The role involves working with digital marketing tools, building and deploying campaigns, and ensuring branding and compliance. The department values continuous learning, kindness, and collaboration. The position offers a competitive salary, comprehensive benefits, and opportunities for career development.

Deputy Associate Administrator Federal Sealift

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening for a Deputy Associate Administrator for Federal Sealift at MARAD. The role involves managing policies and programs related to ocean shipping resources, including crewing, provisioning, and maintenance. The position requires U.S. citizenship, a Secret clearance, and completion of a one-year SES probationary period. Applicants must have extensive experience in maritime industry operations and management, vessel engineering, and technical program management. They must also meet the Senior Executive Service (SES) Executive Core Qualifications (ECQs) and Fundamental Competencies. The job offers a comprehensive benefits package, including retirement plans, health benefits, and flexible spending accounts.

Social Media Content Specialist

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Smithsonian Institution is hiring for a position in the National Museum of African American History and Culture. The role requires specialized experience using social media platforms for museums or educational institutions, developing content, and using digital platforms for storytelling. Qualifications include one year of such experience or a master's degree. No basic education requirement is listed. The position involves periodic weekend and evening duty hours and is part of a bargaining unit. The Smithsonian offers a comprehensive benefits package.

General Engineer - DIRECT HIRE

Company: Department of Transportation - National Highway Traffic Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening for a General Engineer position in the Vehicle Defect Division of the Office of Defects Investigation (ODI) at the U.S. Department of Transportation. The role involves identifying and investigating safety defects in motor vehicles and equipment. The position requires U.S. citizenship and specialized experience. The job comes with comprehensive federal benefits and may require a probationary period, background investigation, and completion of a government travel card. The role necessitates experience in planning and working on mechanical, electrical, and engineering programs, conducting vehicle and equipment reviews, and writing technical reports.

Supervisory Information Technology Program Manager (ACIO)

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Associate Chief Information Officer, Information Technology and Operations (IT & OPS) role involves developing and maintaining a flexible roadmap for information management and operational technology. The incumbent is responsible for implementing policies and procedures that ensure strong security, risk management, and compliance with regulations to support mission objectives. Requirements include passing a pre-employment drug test, obtaining a Q level security clearance, and being a U.S. citizen. Specialized experience is needed, including IT management, risk assessment, and overseeing project costs.

Deputy Assistant Secretary for Safety Security and Quality Assurance

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Department of Energy's Office of Environmental Management is seeking a dynamic, innovative, and seasoned executive for the role of Deputy Assistant Secretary for Safety, Security and Quality Assurance. The successful candidate will provide leadership, develop mission strategies, and offer policy and guidance for safety, security, and quality assurance operations. The position requires U.S. citizenship, a background investigation, a DOE Q-level security clearance, and passing a drug test. The applicant must have progressively responsible executive leadership experience, directly related to the skills and abilities outlined under Executive Core Qualifications and Mandatory Technical Qualifications. The application process is resume-based, and the resume must clearly demonstrate evidence of the Executive Core Qualifications and Mandatory Technical Qualifications.

Facilities Manager

Company: General Services Administration - Office of Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The GSA Office of Inspector General's Office of Administration, Acquisitions and Operations Division (JPA) in Washington, DC is hiring for a non-remote position. The GS-14 role offers a salary of $139,395 per year. Qualified candidates must have at least one year of specialized experience equivalent to the GS-13 level in federal service, including construction administration, project management, and facilities management. No education qualification is required. A comprehensive benefits package is offered, including health insurance, life insurance, sick leave, vacation time, Thrift Savings Plan, and more.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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