Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

EXECUTIVE DIRECTOR, DEVELOPMENT & NEW CONSTRUCTION SUBMARINES PEO ATTACK SUBMARINES

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job opportunity for the position of Executive Director, Development and New Construction Submarines for Program Executive Office, Attack Submarines (PEO SSN). The role is part of the Senior Executive Service (SES), an elite group of top government leaders. The job involves leading change, leading people, being results-driven, having business acumen, and building coalitions. Mandatory technical qualifications include expert knowledge in naval architecture, systems engineering, and Open Architecture, as well as extensive experience in military systems acquisition management. The role requires US citizenship, security clearance, and successful completion of a pre-employment drug test.

BUSINESS DEVELOPMENT SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job announcement details the requirements and conditions for a position within a federal agency. The position may be used to fill similar roles within 90 days of the closing date and is also being announced under Merit Promotion procedures. Applicants must be U.S. citizens and undergo a background and suitability investigation. They may need to serve a one-year probationary period. Specialized experience is required, which can be gained through customer service, business development support, managing customer interactions in a contact center, and using databases for business functions. A Master's degree or equivalent can also be used to qualify. All requirements must be met by 12/10/2024. Additional information is provided for current or former political appointees, CTAP/ICTAP eligibles, veterans, and those subject to Selective Service. The agency offers a comprehensive benefits package.

General Engineer/Architect (Project Manager)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Botanic Garden, a public garden in the legislative branch since 1820, seeks candidates for a position. The Garden aims to inspire appreciation, study, and conservation of plants, serving 1 million visitors yearly. Requirements include passing a drug test, demonstrating job-related KSAs, meeting specialized experience, and fulfilling education requirements for Architect or Engineer. Qualifications involve meeting OPM's qualification standards, including specialized experience and/or educational requirements. For Engineers, a Bachelor's degree in professional engineering or a combination of education and experience is required. For Architects, a Bachelor's degree in architecture or related field is needed. Foreign education must be deemed equivalent to U.S. education. Veterans' preference is given, and a drug test is mandatory. The Architect of the Capitol is an Equal Opportunity Employer offering comprehensive benefits.

Information Technology Project Manager

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job position at the Library of Congress, specifically in the Library Collections and Services Group III Section. The position is non-supervisory and part of a bargaining unit. It involves managing projects, analyzing problems, collaborating effectively, defining and documenting business requirements, and communicating effectively both in writing and verbally. No specific education requirement is mentioned. The Library of Congress is an equal opportunity employer and offers a comprehensive benefits package. Applicants must undergo a personnel security/suitability investigation and may need to provide a certificate of eligibility if they have a disability. The position is subject to a one-year probationary period.

Registered Nurse - Patient Safety Manager

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

The text describes a job posting for a Patient Safety Manager position at the Jonathan M. Wainwright Memorial VA Medical Center. The role involves developing and managing the Integrated Patient Safety Program across various locations. The job requires U.S. citizenship, passing a urinalysis test, Selective Service Registration for males born after 12/31/1959, and a probationary period. A background/security investigation, online onboarding, pre-employment physical examination, and vaccination programs (influenza and COVID-19) are also mandatory. Qualifications include English language proficiency, graduation from an approved nursing school, and current, full, active, and unrestricted registration as a graduate professional nurse. The position is categorized into different grades based on scope, education, and dimensions of practice, leadership, veteran/patient-driven care, professional development, and evidence-based practice/research.

Store Worker (FLO)

Company: Department of Defense - Defense Commissary Agency

Location: Marysville, Washington Marysville, Washington

Posted Dec 06, 2024

The text describes a job position for a Store Worker (Fork Lift Operator) within the Defense Commissary Agency (DeCA) system. The role involves performing duties such as identifying stock turnover, ensuring proper care of grocery items, locating items for customers, operating forklifts, and arranging stock. The position requires U.S. citizenship, meeting age requirements, and passing a background check. Physical requirements include standing, stooping, kneeling, bending, and climbing for prolonged periods, and frequently lifting heavy boxes. The job is non-exempt under the Fair Labor Standards Act and is subject to a drug-free workplace policy. Benefits include a comprehensive package, but eligibility depends on the type of position.

Social Worker - Suicide Prevention Case Manager

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 06, 2024

This job posting is for a Social Worker position at the VA, eligible for the Education Debt Reduction Program (EDRP). The role requires U.S. citizenship, English proficiency, and a master's degree in social work from a CSWE-accredited school. Licensure at the independent practice level is mandatory. The position involves conducting psychosocial assessments, treatment interventions, and coordinating services. Preferred experience includes working with veterans and suicide prevention. The role requires participation in vaccination programs and a probationary period. A comprehensive benefits package is offered.

General Engineer/Architect

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Architect of the Capitol, Office of the Chief Engineer, Project Management Division, is seeking a project manager with expertise in facilities and infrastructure systems. The role involves life-cycle project management, coordination, oversight, and direction for multiple projects. Candidates must pass a drug test, meet specialized experience and education requirements, and fall under specific employment categories. The position offers comprehensive benefits, including health insurance, retirement system, paid leave, life insurance, and training opportunities. Eligible employees can participate in the Student Loan Repayment Program.

Licensed Professional Mental Health Counselor - Suicide Prevention Case Manager

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 06, 2024

This job posting is for a Licensed Professional Mental Health Counselor (LPMHC) position in the U.S. Department of Veterans Affairs (VA). The role is eligible for the Education Debt Reduction Program (EDRP) and requires a master's or doctoral degree in a related field from a CACREP-accredited program. The candidate must be a U.S. citizen, proficient in English, and pass a background check and physical examination. The position involves providing mental health counseling services, including crisis intervention and treatment planning, and may require supervising unlicensed counselors. Vaccination against COVID-19 is mandatory.

Intelligence Analyst - FMV

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 06, 2024

The Full Motion Video FMV Analyst positions at BAE Systems offer hands-on training, advanced skills certification, and potential rapid job promotion. The team supports critical missions, nation-building, and counterterrorism efforts. The role involves learning FMV tradecraft, producing imagery-derived graphic products, and compiling intelligence materials for high-level government personnel.

Program Analyst- DIRECT HIRE

Company: Department of Transportation - National Highway Traffic Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a Senior Policy Advisor role within the Office of Vehicle Safety Compliance, reporting directly to the Office Director. The role involves improving, designing, developing, and implementing office procedures, performance metrics, reporting systems, and quality assurance audits. Duties also include drafting rulemaking documents and performing spot assignments. The ideal candidate must be a U.S. citizen with at least one year of specialized experience equivalent to GS-13, including managing projects, communicating with high-level officials, resolving operational issues, and documenting process improvements.

SOA Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Dec 06, 2024

i360technologies is a growing GOVCON professional services company looking for motivated individuals to join their team. They offer unlimited professional growth and career possibilities. The company is seeking a R12 Oracle SOA Apps Developer with experience implementing Oracle Federal Financials R12 for a federal agency.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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