Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Director of Communications and Outreach, AD-0301-00 (Senior Manager) (Excepted Service)

Company: Department of Education - Federal Student Aid

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Director Communication and Outreach position, located in the Principal Deputy Chief Operating Officer's office in Washington, DC, is a key leadership role at FSA. The role involves advising senior staff on controversial proposals and issues, and developing strategic communication plans. The position requires US citizenship, potential registration with Selective Service, and successful completion of trial and probationary periods. Specialized experience includes developing strategic communication plans, overseeing modern communication practices, and leading teams in implementing these plans. Volunteer experience is also considered. The role offers a comprehensive benefits package, including health insurance, retirement system participation, and family-friendly work environment.

INFORMATION TECHNOLOGY SPECIALIST (PLCYPLN)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer will not be accepted. The notice outlines various requirements for employment, including U.S. citizenship, suitability for federal employment, participation in direct deposit, and successful completion of E-Verify. New employees must obtain security clearances. The position requires one year of IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience includes identifying, developing, and deploying information systems, providing IT advice, standardizing IT frameworks, and managing complex IT projects. The position is designated as a Cyberspace Workforce position, requiring qualification in accordance with DoDM 8140.03. Federal benefits are available to employees.

Field Technician, Frederick

Company: Aeroseal

Location: Washington DC

Posted Dec 06, 2024

Aeroseal is seeking a Field Technician for their Frederick MD location. No experience or envelope or air sealing skills are required. High school diploma or GED required. Candidate must pass a background check and drug screening. Positive attitude and strong work ethic required. Valid driver's license and clean background required. Willingness to travel regionally needed. Must be able to lift at least 60 lbs. Must be authorized to work in the US.

Education Specialist

Company: Judicial Branch - Judicial Branch - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Federal Judicial Center's Education Division is seeking an Education Specialist for its Executive Education group. The role involves designing and executing educational programs for judiciary executives, focusing on leadership and management. Key requirements include a graduate degree in a relevant field or equivalent experience, substantial experience in adult learning theory, and excellent interpersonal and communication skills. The Center values collaboration, excellence, meaningful work, respect, and balance. The ideal candidate is an experienced educator with program management skills and coaching experience, preferably familiar with the federal judiciary. The starting salary is $147,509, with potential for higher based on current salary. Benefits include federal government benefits, supplemental benefits, and flexible work options.

Registered Nurse - Surgery Nurse Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The Registered Nurse Surgery Coordinator is responsible for assessing, planning, implementing, and evaluating care based on age-specific components. They focus on patient education, self-management, and customer satisfaction throughout the continuum of care. The role involves following established policies and guidelines, and collaborating with interdisciplinary team members to influence care outcomes. Requirements for this position include U.S. citizenship, passing a pre-employment physical examination, and participation in vaccination programs. Qualifications include graduation from an approved nursing program, current nursing registration, and meeting specific grade determinations based on scope, education, and dimensions of practice. Preferred experience includes a Bachelor's of Science in Nursing and 2-3 years of nursing experience. The role involves heavy lifting, straight pulling, pushing, reaching, use of fingers, walking, standing, repeated bending, and working closely with others.

Family Advocacy Program Clinical Case Manager

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 06, 2024

This position involves providing clinical case management, treatment, and community liaison for child abuse/neglect, domestic abuse, and other family violence cases. The role requires a Master's or doctorate in relevant fields, a valid state clinical license, and current continuing education credits. The incumbent must obtain a Secret security clearance, have a valid driver's license, and be willing to travel 10% of the time. The role involves working flexible hours, including weekends, and requires expert knowledge in various counseling approaches, family violence dynamics, and professional communication methods.

Maintenance Mechanic

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Architect of the Capitol is seeking a journey-level maintenance mechanic for the Supreme Court's Operations and Maintenance Division. The role involves maintenance and repair of mechanical, plumbing, utility, HVAC, steam generating equipment, and building automation systems. Qualified candidates must have journey-level experience in at least two of the following areas: Electronics, HVAC, Plumbing, or Pipefitting. They must also be able to pass a drug test, lift items up to 50 pounds, and meet other conditions of employment. Veterans are encouraged to apply, and the agency offers a comprehensive benefits package including health insurance, retirement system, paid leave, and more.

SEATTLE DIRECTOR OF ENDOCRINOLOGY & METABOLISM OPPORTUNITY

Company: Department of Veterans Affairs

Location: Seattle, Washington

Posted Dec 06, 2024

The VA Puget Sound Healthcare System is recruiting a Board-Certified Director of Endocrinology & Metabolism Section. The selected candidate will be appointed to the full-time faculty at the University of Washington, providing comprehensive patient care in diabetes and endocrinology clinics and hospital. The role includes teaching responsibilities and administrative duties. The VA Puget Sound HCS is a high-complexity, 459-bed facility serving veterans in Washington State. The candidate must have at least 5 years of experience in Endocrinology Disease & Disorders, and be a U.S. Citizen with a full and unrestricted U.S. medical license. The VA offers a competitive salary, robust benefits, and a supportive work environment.

Capture Manager / Opportunity Lead

Company: EDC Consulting

Location: Washington DC

Posted Dec 06, 2024

EDC Consulting is a small business provider of enterprise solutions and strategic business support to the Federal Government. They have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven and determined leadership in a dynamic environment. They are looking for a Capture Manager Opportunity Lead with experience in proposal writing, teaming, collaboration, and management.

EXECUTIVE DIRECTOR, STRATEGIC SUBMARINES

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job opportunity for the position of Executive Director, Program Executive Office, Strategic Submarines (PEO SSBN-B) in the office of the Program Executive Officer, Strategic Submarines (PEO SSBN). The role is part of the Senior Executive Service (SES), a top-tier government leadership group. Key requirements include US citizenship, federal employment suitability, direct deposit participation, E-Verify completion, and ethics orientation. The role involves leading change, managing people, delivering results, demonstrating business acumen, and building coalitions. Mandatory technical qualifications include expert knowledge in naval architecture, systems engineering, submarine design, acquisition management, and shipyard processes. The position offers a comprehensive benefits package and the chance to influence federal government innovation.

Operations Research Analyst

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job posting is for an Operations Research Analyst position supporting NNSA's infrastructure modernization projects. The role involves providing analytical support in areas like cost, schedule, risk, portfolio, budgeting, and decision-analysis. The successful candidate must have at least one year of specialized experience in applying operations research concepts to develop complex analytical and decision analysis products. They must also possess competencies in cost benefit analysis, customer service, oral communication, team building, and technical competence. Qualifications include a degree in operations research or equivalent coursework, and U.S. citizenship. The role requires a pre-employment drug test, favorable suitability determination, financial disclosure, and a Q level security clearance. The position may involve random drug testing, e-Verify participation, and compliance with HSPD-12.

SAP Reporting Lead

Company: IBM

Location: US Washington

Posted Dec 06, 2024

A career in IBM Consulting offers long-term relationships, global collaboration, and the opportunity to work with visionaries to improve hybrid cloud and AI journeys for innovative companies. The role involves overseeing data report creation, generating reports on travel and expense, and demonstrating knowledge of Federal Travel Regulation and industry compliance standards. Required skills include in-depth knowledge of Concur configuration, report generation, SaaS solutions, Concur Travel and Expense implementation, analytical skills, effective communication, and local presence in the DMV area.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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