Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Radiologic Technologist

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 10, 2024

The role involves providing Radiology services to patients, ensuring high-quality imaging, and maintaining diagnostic equipment. Key responsibilities include performing quality radiographic and specialty images, positioning patients for optimal imaging, and adhering to safety standards. The job requires strong communication skills, a commitment to customer service, and strict adherence to radiation safety and infection control practices. A Graduate of an approved radiologic technology program is required, with a Certified Radiologic Technologist (Washington) license required at hire.

Senior Product Portfolio Lead (Manager) - Identity and Access Management (IAM)

Company: Bank of America

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a Senior Product Portfolio Lead for Identity and Access Management (IAM). The role involves leading the IAM Product team, driving product strategy, and implementing cloud-native Identity and Entitlement controls. The ideal candidate should have 7+ years of experience in IAM, Product Management, or a related field, with a strong understanding of IAM concepts and technologies. They should excel in strategic planning, execution, and have exceptional interpersonal skills. The position offers a competitive salary range of USD 115,800.00 - 215,000.00 per year, along with benefits and opportunities for career growth.

Deputy Vice Chairman/Veterans Law Judge

Company: Department of Veterans Affairs - Board of Veterans' Appeals

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Board of Veterans' Appeals is dedicated to resolving veterans' appeals under the law, acting as the Secretary of Veterans Affairs' representative in deciding legal and factual questions affecting benefit provision. The role requires US citizenship, SES appointment, Selective Service registration for males, background investigation, drug screening, and public financial disclosure. A LL.B., J.D., or LL.M. degree and active bar membership are necessary. The position demands extensive experience in managing large organizations, strategic change, leading people, delivering results, business acumen, and coalition building. Applicants must also demonstrate expertise in overseeing complex legal work and handling formal hearings, litigation, and administrative law determinations.

General Engineer (Facility Management)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 10, 2024

The Architect of the Capitol (AOC) is seeking a Facility Manager, Buildings and Grounds Supreme Court engineer. The role involves serving as a technical expert for facilities management, mechanical and electrical systems, operations, maintenance, utilities, quality assurance, and contract compliance. Requirements include U.S. citizenship, passing a drug test, meeting specialized experience criteria, and possessing a Bachelor's or higher degree. Specialized experience involves utilizing engineering knowledge for facility sustainment, project management, evaluating studies, communicating technical information, and serving as a Contracting Officer Technical Representative. The position offers comprehensive benefits, including health insurance, retirement system, paid leave, life insurance, and training opportunities.

Data Protection and Sovereignty Process Manager - Global Security Organization

Company: TikTok

Location: Washington, DC

Posted Nov 10, 2024

TikTok, a leading platform for short-form mobile video, is seeking a Process Manager for Data Protection and Sovereignty Solutions. The role involves developing, implementing, and improving data sovereignty processes, leading a team of operations employees, and collaborating with Legal and Engineering teams to ensure compliance with data privacy regulations. The ideal candidate should have in-depth knowledge of data privacy regulations, strong critical thinking skills, and a process-driven mindset. TikTok values diversity and inclusivity, aiming to inspire creativity and bring joy through its platform.

Program Analyst

Company: U.S. Department of State

Location: Washington, DC

Posted Nov 09, 2024

The job posting is for a position in the Division of Grants, Acquisitions and Procurement Policy (GAPP) of the Executive Office, Bureau of International Narcotics and Law Enforcement Affairs (INL). The role involves managing bilateral agreements, Federal Interagency Agreements, Personal Service Contracts (PSC), source and nationality waivers, and host government leases for INL's worldwide country programs. Key duties include participating in program planning sessions, establishing methods for program execution, evaluation, and advocacy, and directing the domestic and overseas INL Personal Services Contracts program. U.S. Citizenship is required, and the successful candidate must be able to obtain and maintain a Secret security clearance, pass random drug testing, and the E-Verify employment verification check. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service, demonstrating knowledge of foreign affairs issues, program budgeting, annual program planning, and program planning, budgeting, contracting, and evaluation improvement.

Primary Care Physician

Company: CommonSpirit Health

Location: Seattle, Washington

Posted Nov 10, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is dedicated to delivering top-quality care and exceptional patient experience. They are seeking a Primary Care Physician for a full-time position in West Seattle, offering a well-rounded practice with growth opportunities, competitive compensation, and comprehensive benefits. The ideal candidate should be board-certified, have a stable work history, and excellent clinical outcomes.

RN Liaison Nurse No Weekends SNF Hybrid Olympia

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 10, 2024

The Care Manager, or Liaison Nurse, is responsible for managing patient care in two settings, focusing on optimal health outcomes and resource utilization. They work closely with various healthcare teams to establish collaborative care plans, ensuring adherence to medical plans and improving patients' functional status and self-management abilities. The role involves assessing patients' physical, mental, financial, and psychosocial status, developing patient-centered care plans, and coordinating interventions based on evidence-based guidelines. The Care Manager also acts as an advocate for patient care needs, documents interventions, and collaborates with other healthcare professionals. Basic qualifications include a Bachelor's degree, RN license, and case manager certificate, along with three years of recent RN clinical experience. Preferred qualifications include additional RN experience in utilization review, care coordination, or disease management, and a Bachelor's of Science in Nursing.

RN Home Health Hospice Visiting Nurse 36 Hours Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 09, 2024

The job description outlines a comprehensive skilled nursing role, primarily in home health, palliative care, and hospice programs. The RN is expected to provide care, develop plans of care, manage pain and symptoms, and collaborate with interdisciplinary teams. Essential responsibilities include accurate record-keeping, adherence to safety standards, and performing skilled procedures. The RN must also communicate effectively with patients, families, and healthcare providers, and participate in quality care and cost-saving measures. Basic qualifications include a minimum of two years of RN experience, an Associates degree in Nursing, a valid RN license, and basic laptop skills. Preferred qualifications include Horizon for home care system experience and a Bachelor's degree in Nursing.

Deputy Associate Administrator (DIRECT HIRE)

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job opening for the position of Deputy Associate Administrator for the Office of Regional Services at the Federal Transit Administration (FTA). The role involves supporting the Associate Administrator for Regional Services, who oversees day-to-day operations of FTA Regional Offices. The job requires U.S. citizenship and specialized experience. The position involves travel, a background investigation, and may require a PCS/Relocation/Recruitment service agreement. Qualifications include working with executives, collaborating with multi-disciplinary teams, and experience with organizational and strategic planning. The role offers a comprehensive benefits package as part of a U.S. government career.

PROGRAM ANALYST (PURCHASE CARD PROGRAM MANAGER)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a PROGRAM ANALYST (PURCHASE CARD PROGRAM MANAGER) position at Departmental Offices, Management CFO - Management and Budget. The role involves designing, developing, and coordinating policy documents for the Purchase Card Program. Key requirements include U.S. Citizenship, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is needed, particularly in gathering and analyzing data for the Charge Card Programs. The position offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement program, and flexible work schedules.

Information Technology (Cybersecurity Specialist)

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job announcement is for a position in the Office of Technical Development and Mission Support, Technical Security Division of the United States Secret Service. The role involves providing a secure environment for high-profile individuals like the President and Vice President. Key requirements include U.S. citizenship, a top-secret Tier 5 clearance, and willingness to undergo a polygraph test. Applicants must have experience in IT security, demonstrating attention to detail, customer service, oral communication, and problem-solving skills. The GS-13 level position requires one year of specialized experience in cybersecurity compliance, data analysis, and policy development. No educational substitution is allowed for experience. The Department of Homeland Security offers competitive salaries and benefits, including health, dental, vision, life, and long-term care insurance, retirement plan, and paid federal holidays.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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