Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Part Time Teller, Flourtown, PA

Company: Santander US

Location: Fort Washington, PA

Posted Nov 09, 2024

The job posting is for a Part Time Teller position at Santander Bank in Flourtown, PA. The role involves acting as the first point of contact for clients, resolving their issues, processing transactions, and selling products/services. Essential duties include providing exceptional customer service, adhering to safe deposit box procedures, educating customers about bank products, and assisting in exceeding service goals. Qualifications include a high school diploma or equivalent, cash handling experience, superior customer service skills, general math skills, detail orientation, and excellent communication skills. The employer values diversity and is an equal opportunity employer.

Manager, IT Operations and Support

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

The Manager, IT Operations and Support at The Washington Post is a critical role that involves leading a team to ensure smooth and effective operation of 24x7 IT functions. This includes planning, overseeing, and troubleshooting IT operations, aligning with organizational goals, and providing guidance to IT teams. The role also involves identifying new technology trends, recommending solutions, and participating in IT budget planning. Compliance with IT policies and regulations is also a key responsibility. The ideal candidate should have a Bachelor's degree in IT or related field, 5+ years of IT experience, and expertise in Help Desk operations, Endpoint Engineering, IT procurement, and platform/application management. Strong leadership, communication, problem-solving, and customer focus skills are required. The role offers a competitive salary range of $119,700.00 - $199,300.00 USD Annual, along with comprehensive benefits.

Retail Merchandise Associate

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Nov 09, 2024

TJ Maxx, with over 1,000 stores, offers a dynamic work environment with diverse products and a commitment to the thrill of the find. The company values customer service, flexibility, and multi-tasking. Benefits include discounts, health insurance, and retirement plans. The starting pay range is $17.50 to $18.00 per hour.

Deputy Director of Project Management

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Department of Energy's Office of Manufacturing and Energy Management Supply Chain is seeking a dynamic, innovative executive for the role of Deputy Director for Project Management. The position requires U.S. citizenship, a clean background investigation, and completion of a public financial disclosure report. Applicants must have extensive executive leadership experience, demonstrated project management skills, and the ability to lead people and build coalitions. The application process is resume-based, and the resume must clearly document the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). No specific education requirements are stated.

Loan Specialist (Commercial)

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The U.S. Department of Energy (DOE) invites individuals to join the Clean Energy Corps, contributing to the clean energy revolution and combating the climate crisis. Applicants must be U.S. citizens or nationals, undergo background checks, and may need to register for Selective Service. Qualifications include a year of specialized experience in project finance, credit risk analysis, and loan performance monitoring. A Ph.D. or equivalent, or a combination of education and experience, is also acceptable. The role requires submission of a Financial Disclosure Statement and may involve a probationary period. The DOE fosters diversity and inclusivity, and offers a comprehensive benefits package.

Support Associate Level IV

Company: CGI

Location: Washington, DC

Posted Nov 09, 2024

The Support Associate Level IV position involves providing comprehensive support to the customer service and adjudication departments. Key responsibilities include performing clerical tasks, utilizing office equipment and machinery for passport processing, and maintaining various databases. The role requires strong data entry skills, ability to multi-task, and excellent customer service. US Citizenship is mandatory due to government contract requirements. The position also involves training lower-level associates, interfacing with passport applicants, and handling urgent requests. The ideal candidate should have a Bachelor's Degree or equivalent experience, strong office software skills, and good hand-eye coordination.

Refreshments Operator - Baltimore-Washington

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

The Refreshments Operator I role at Aramark involves providing excellent customer service, ensuring products are stocked appropriately, and maintaining equipment. Key responsibilities include unloading and stocking daily inventory, managing ordering and delivery, communicating with customers about new products, and using a laptop for stock management and invoicing. The role requires one to two years of experience in customer service, strong communication skills, and a valid driver's license. Aramark offers competitive compensation, benefits, and opportunities for professional growth.

Contract Specialist

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Federal Retirement Thrift Investment Board (FRTIB) is seeking a highly qualified Contract Specialist. U.S. Citizenship is required. Applicants must meet Basic Experience, mandatory training, and Specialized Experience requirements. Basic Experience includes a bachelor's degree or relevant coursework. Specialized Experience involves procuring supplies, advising on statements of work, formulating contracting approach, and administering contracts. The position offers a comprehensive benefits package including flexible work schedules, telework, EAP, fitness center access, and more.

FLOATING PLANT OPERATIONS MANAGER

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Seattle, Washington Seattle, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority (DHA) solicitation for a Chief of Waterway Maintenance Unit (WMU) position in the USACE Seattle District. The role involves supervising floating plant activities. Requirements include a background investigation, potential travel, drug testing, physical exams, driver's license, small boat license, and COR certification. Qualifications necessitate one year of specialized experience in overseeing O&M of floating plants and heavy equipment. No education requirement. Benefits include a comprehensive package, subject to Department of Defense referral system for displaced employees.

Practical Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Nov 09, 2024

The Licensed Practical Nurse (LPN) supports the Patient-Aligned Care Team (PACT) in a Primary Care Outpatient Clinic, greeting Veterans, gathering data, and communicating it to the RN or provider. The LPN ensures smooth clinic flow by assisting Veterans through the clinic environment. Requirements include U.S. citizenship, graduation from an approved practical nursing school, active LPN licensure, and English proficiency.

IT SPECIALIST (DATA MANAGEMENT) (STEM)

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text outlines the commitments of an agency, which include teamwork, integrity, excellence, and service. The agency values partnership across all levels and organizational boundaries, adherence to legal and ethical principles, unrivaled defense intelligence expertise, and prioritizing national welfare over personal interest. The agency also details requirements for employment, including U.S. citizenship, drug test, and security investigation. Qualifications for the role involve complex analytical skills, data management, and strategic planning. Highly desired skills include experience with cloud computing, technical oversight of data engineers, and working in high-pressure environments. Minimum qualifications include IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. The agency emphasizes a commitment to non-discrimination and offers comprehensive benefits to its employees.

Engineering Manager - Arc Cloud Platform Frameworks

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

Arc XP, a cloud-based digital experience platform by The Washington Post, is seeking an Engineering Manager to lead development on its core rendering stack, including the PageBuilder Engine. This role involves working closely with various Arc product teams to enable innovative experiences and ensure a cutting-edge experience for Arc customers. The ideal candidate should have 6+ years of software engineering experience, 2+ years as a people leader, and expertise in AWS Lambda, serverless frameworks, React, and other relevant technologies. They should also possess strong leadership, communication, and project management skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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