Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Public Affairs Specialist

Company: U.S. Department of State

Location: Washington, DC

Posted Nov 09, 2024

The job is in the Strategic Communications Management Office of the Department of State, focusing on strategic communications for the CIO and DT Bureau. Duties include improving internal communications, advising management, establishing relations with staff, media, and embassy workforce, developing papers on legislative issues, and planning high-visibility events. Requirements include U.S. citizenship, Top Secret security clearance, and ability to pass E-Verify. No educational requirements, but 1 year of specialized experience at GS-13 level is needed.

Field Sales Representative, National Security Market, Public Sector

Company: Google

Location: Washington, DC

Posted Nov 09, 2024

Google Cloud Platform is seeking a sales professional with extensive experience in the technology industry, particularly in SaaS, PaaS, or IaaS products. The ideal candidate will have a Bachelor's degree or equivalent practical experience and 10 years of sales experience, preferably engaging with C-level executives. They should be familiar with promoting infrastructure software, databases, investigative tools, applications software, or cloud solutions, especially those for US National Security Government customers. The role involves new client acquisition, strategy development, and educating clients on business opportunities. The successful candidate will build executive relationships, manage the entire business cycle, and drive business development. The base salary range for this full-time position is $110,000-$164,000, with additional benefits, bonus, and equity. The role is part of Google Public Sector, which focuses on helping US public sector institutions accelerate their digital transformations.

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Nov 09, 2024

Marshalls, a retail store, is seeking a customer-focused individual to contribute to the growth of their career. The role involves delivering excellent customer service, maintaining a clean store environment, and adhering to operational standards. The company culture is positive, encouraging, and embraces change. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $17.50 to $18.00 per hour.

Supervisory Procurement Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 09, 2024

The text describes a job opening for a Supervisory Procurement Analyst in the Acquisitions and Contracts Branch of the Western Federal Lands Highway Division. The role involves contracting officer duties, overseeing acquisition processes, and ensuring quality. Requirements include U.S. citizenship, specialized experience, and specific certifications. Applicants must meet basic and grade-specific qualifications, including education and experience in contracting. A background investigation and potential probationary period are also part of the role.

General Utility Worker - Georgetown Catering

Company: Aramark

Location: Washington, DC

Posted Nov 09, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and performing light maintenance tasks. The hourly rate is $22.80 - $23.80, with comprehensive benefits including medical, dental, vision, and retirement savings plans. The position requires understanding of basic sanitation and safety procedures, and flexibility for evenings and weekends.

Supervisory Medical Support Assistant-Recruitment Incentive Authorized

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 09, 2024

The Health Administrative Service line is hiring for a Supervisory Medical Support Assistant position in Walla Walla, WA. The role requires U.S. citizenship, English proficiency, and one year of specialized experience. Key responsibilities include leading or supervising MSAs, managing fiscal matters, and ensuring compliance with policies. The position is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory for selected candidates.

IT Specialist (Manager of Platform Development)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Manager of Platform Development at the National Gallery leads a team of software developers to create and maintain cloud-based software architecture. This role involves ensuring platform scalability, automating business processes, and enhancing access to the collection. Expertise in cloud platforms, enterprise search, and knowledge of the cultural heritage sector is required. The role fosters collaboration among colleagues and aligns with the National Gallery’s mission and strategic goals. Applicants must be US citizens, meet time-in-grade requirements, and have specialized IT experience. A writing sample may be required. The position offers a comprehensive benefits package.

Space Vehicle Concept Design Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 09, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package and benefits.

Senior Technical Project Manager

Company: The Washington Post

Location: Washington, DC

Posted Nov 09, 2024

The Washington Post is seeking a Senior Technical Project Manager with a passion for innovation and delivering exceptional results. The role involves project planning and execution, technical expertise, team leadership, stakeholder management, risk management, quality assurance, and continuous improvement. Requirements include a Bachelor's degree in a related field, 3+ years of experience, knowledge of programming languages, methodologies, cloud platforms, databases, and proficiency in project management tools. The company offers competitive benefits, including medical, dental, vision coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $98,800.00 - $164,600.00 USD annually.

Enterprise Planning - Strategic Initiatives Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a Senior Associate for Enterprise Planning - Portfolio Management. The role involves supporting portfolio planning, engaging with key stakeholders, providing data analysis, and ensuring lean governance compliance. The ideal candidate will have at least 2 years of relevant experience, excellent communication skills, and experience working with diverse functional teams. Desired skills include a Bachelor's degree, experience in change management, business insights, project management, and proficiency in tools like PowerPoint, Excel, Tableau, Power BI, JIRA, SharePoint, and Microsoft Teams. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Director of Major & Leadership Gifts (Washington National Opera)

Company: The Kennedy Center

Location: Washington, DC

Posted Nov 09, 2024

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking a Director of Major and Leadership Gifts. This role involves managing a portfolio of high-level donors, creating fundraising opportunities, and leading a team of Gift Officers. The ideal candidate will have a minimum of 7 years in development, with 3 years in a supervisory capacity. They should possess knowledge in fundraising principles, non-profit management, and experience with Tessitura or similar CRM databases. The Kennedy Center offers comprehensive benefits, a collaborative team culture, and opportunities for professional growth.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington, DC

Posted Nov 09, 2024

Brilliant Earth is seeking a full-time Jewelry Consultant for its Washington, D.C. showroom. The role involves guiding customers through sales via in-person, virtual, phone, or live-chat appointments, managing high sales leads, and creating personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and a collaborative spirit. Brilliant Earth offers competitive compensation, a robust benefits package, career growth opportunities, and a mission-driven, diverse team environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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