Customer Success Manager Jobs in Washington DC

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Looking for Customer Success Manager jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the Washington DC area.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 08, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Windows Cloud Systems Engineer (Senior)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 08, 2024

The job description is for a mid-level engineer position at BAE Systems, a defense and aerospace company. The job involves supporting and troubleshooting Windows operating systems, Microsoft Azure Active Directory, and other technologies. The company offers a strong collaborative culture, flexible work environment, and competitive pay and benefits.

Concession Bartender - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Nov 08, 2024

The Bartender position at Aramark involves providing excellent guest service, preparing and serving alcoholic and non-alcoholic beverages, and adhering to all established alcohol service policies. The role requires knowledge of bartending principles, recipes, and current trends, along with strong interpersonal and organizational skills. The hourly rate of pay is $32.38, and Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources. The ideal candidate should have previous bartending experience, be able to obtain required alcohol service certifications, and enjoy working in a fast-paced environment.

Director of Loan Review (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 08, 2024

Fannie Mae is seeking a Director for Enterprise SF Risk - Risk Management. The role involves leading efforts to develop and implement strategic plans for assessing and identifying potential risks to the company's reputation, safety, security, and financial success. The successful candidate will direct a team responsible for determining business areas that pose potential risks, evaluate the impact of proposed risks, and oversee information monitoring processes to reduce risk. They will also drive the implementation of business strategies to succeed in a rapidly evolving environment. Qualifications include a minimum of 8 years of risk, audit, or regulatory experience, experience leading and managing teams, and experience in credit underwriting to support risk oversight activities. A Bachelor's degree or equivalent is required, with a Master's degree preferred. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Pharmacy Technician - Pharmacy Contact Center

Company: Kaiser Permanente

Location: Renton, Washington

Posted Nov 08, 2024

The Kaiser Permanente Pharmacy Technician role involves supporting the daily workflow of the pharmacy, including typing and processing prescriptions, counting and pouring medications, stocking shelves, and handling phone calls. The role requires ensuring timely and appropriate distribution of drug therapy, maintaining patient safety, and providing excellent customer service. Basic qualifications include completion of an approved pharmacy technician training program and certification. Preferred qualifications include prior experience and knowledge in pharmaceutical calculations, drug identification, and common uses.

ATP Order Fulfillment Specialist (m/f/d)

Company: Mondelēz International

Location: Washington DC

Posted Nov 08, 2024

The job description is for an Order Management Specialist at Mondelēz International. The role involves managing the order fulfillment process, ensuring optimal product availability, and contributing to commercial targets. The job requires good numerical analytical and logical reasoning skills, Microsoft office applications, and high-level SAP competence.

Radiologic Technologist - 40 Hrs - Seattle - 10K SOB

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 08, 2024

The job posting is for a Radiology position that offers competitive wages, a position premium of $6 per hour, and a $10,000 sign-on bonus. The role involves providing Radiology services to patients, ensuring patient safety, and maintaining high-quality imaging. Responsibilities include preparing Radiology rooms, developing images, maintaining equipment, and adhering to safety standards. The ideal candidate should have strong communication skills, knowledge of growth and development principles, and commitment to self-improvement. They must also maintain patient and staff confidentiality.

Senior Product Portfolio Lead - Cybersecurity

Company: Bank of America

Location: Washington, DC

Posted Nov 08, 2024

Bank of America is seeking a Senior Product Portfolio Lead for their Cyber Security Product Management team. The role involves leading a product team, driving product strategy for multiple cybersecurity capabilities, and ensuring a seamless and secure user experience. The ideal candidate should have 7+ years of experience in Product Management, a strong understanding of Cybersecurity concepts, and exceptional interpersonal skills. They will collaborate with business and technology stakeholders, oversee initiative planning, and manage third parties. The position offers a competitive salary and benefits, with opportunities for career growth and making a significant impact in the field of cybersecurity.

Consulting Director, Offensive Security, Proactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Nov 08, 2024

Palo Alto Networks is seeking a Consulting Director, Offensive Security with over 12 years of experience in technical fields relevant to offensive security. The role involves leading a team of technical security consultants, assessing and challenging the security posture of clients, and providing strategic and technical leadership. The ideal candidate will have expertise in multiple core offensive security service offerings, including penetration testing, exploit development, and incident response. They will also be responsible for crafting policies, mentoring team members, and developing security standards. The company values innovation, collaboration, and integrity, offering comprehensive development and personal wellbeing programs.

Personal Banker NW DC

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is offering an Associate Personal Banker (SAFE) position in their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services to help customers succeed financially. The company is known for its 'Well Life' approach, supporting employees' career aspirations, work-life balance, and health. Wells Fargo ranks highly as a top workplace for career growth and has a strong commitment to diversity, equity, and inclusion. The role requires 6+ months of customer interaction experience, and the successful candidate will receive competitive salaries and benefits. The position involves customer contact and compliance with the S.A.F.E. Mortgage Licensing Act of 2008.

Assistant General Counsel, Vice President- WIM Mortgage

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is seeking an Assistant General Counsel, Vice President to support mortgage and consumer lending initiatives within the Wealth and Investment Management Division of the Legal Department. The role involves leading complex initiatives, serving as a legal advisor, identifying and analyzing complex legal issues, and developing strategic business initiatives. The ideal candidate should have 5+ years of law experience, active state bar membership, and expertise in mortgage and consumer lending laws.

Store Supervisor 7th & I (Bilingual Mandarin or Spanish Fluency Preferred)

Company: TD Bank

Location: Washington, DC

Posted Nov 08, 2024

TD Bank is seeking a Store Supervisor for a position in Washington, District of Columbia. The role involves supervising a team to ensure operational excellence, compliance with policies, and meeting operational, customer, and sales objectives. The supervisor will manage the store, run the teller side, and handle customer escalations. Key responsibilities include driving sales and advice activities, managing risk, and promoting integrity, customer privacy, and employee safety. The ideal candidate should have a high school diploma or equivalent, preferably with an undergraduate degree, and at least 2 years of related experience. A notary license is preferred. The role requires proficiency in customer relationship tools, financial literacy, and understanding of TD's consultative approach. The candidate must be able to multi-task, have strong communication skills, and be able to supervise and lead others. TD Bank offers a competitive salary range of $25.50 - $36.00 USD, along with growth opportunities and skill development.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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