Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Solution Architect

Company: IBM

Location: Houston, US

Posted Dec 23, 2025

This text describes a senior technical role at IBM emphasizing leadership in innovation, problem-solving, and strategic decision-making. It outlines responsibilities such as defining system architectures, driving organizational change, and collaborating on AI solutions. The role requires advanced technical skills in AI/ML, strong communication abilities, and experience with cloud platforms.

Senior Product Manager

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description outlines a Senior Product Manager role requiring strategic leadership, technical expertise in data platforms, and cross-functional collaboration. It emphasizes experience with enterprise systems, financial modeling, and platform modernization while detailing responsibilities such as defining product vision and aligning teams.

Application Developer-Cloud FullStack

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 23, 2025

IBM Consulting offers career opportunities focused on client collaboration, cloud and AI innovation, and professional growth. The role involves developing cloud applications, working with senior teams, and leveraging DevOps tools to drive impactful solutions.

SMPO Services Sales Specialist

Company: IBM

Location: No City, CA

Posted Dec 23, 2025

The text describes a job role for an SMPO Services Sales Specialist, outlining responsibilities such as developing solution strategies, collaborating with cross-functional teams, and meeting sales targets. It lists required qualifications including education, sales experience, and technical expertise.

Business Transformation Consultant-Supply Chain Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 23, 2025

This text promotes an IBM Consulting career emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI solutions. It highlights opportunities for professional growth, technical expertise, and impactful project delivery across industries.

IBM Internship SAP Success Factors

Company: IBM

Location: Bucharest, RO

Posted Dec 23, 2025

IBM Consulting offers career growth through client collaboration and innovation. The SAP SuccessFactors internship provides hands-on experience in HR systems and cloud applications, emphasizing skills development and teamwork.

SAP Concur Project Manager - Testing and Cutover

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

The text promotes IBM Consulting's career opportunities emphasizing long-term client relationships, innovation, and professional growth. It outlines a project manager role with responsibilities for testing strategies, cutover plans, and client collaboration, requiring strong leadership and technical expertise in SAP Concur implementations.

Consultor Senior SAP FICO (S/4HANA)

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, hybrid cloud and AI solutions, and collaborative innovation. It outlines responsibilities in finance consulting, technical expertise requirements, and career development opportunities within a supportive culture.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

IBM Consulting offers roles in hybrid cloud and AI development with collaboration opportunities, growth, and technical expertise. Required skills include full-stack development and cloud environments. The role emphasizes innovation, stakeholder collaboration, and continuous learning.

Package Consultant-SAP FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights IBM's focus on innovation, skill development, and collaborative problem-solving in a supportive work environment. It emphasizes opportunities for growth, technical expertise, and contributions to client success through advanced technology integration.

AI Architect

Company: IBM

Location: New York, US

Posted Dec 23, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It outlines responsibilities like system design, data architecture leadership, and required expertise in cloud platforms, machine learning, and AI governance frameworks.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This role involves collaborating with global clients to drive digital transformation using agile methods and AI. It emphasizes career growth, mentorship, and innovative problem-solving in a supportive environment.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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