Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Business Transformation Consultant - Customer & Commerce Center of Competence (CoC)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 23, 2025

The job posting outlines a role in driving customer and commerce transformations, requiring expertise in digital strategies, stakeholder engagement, and global collaboration.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 23, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI initiatives with global clients. The position involves BPO project delivery in Japan, requiring Japanese language skills (JLPT N1) and Microsoft Office proficiency. Responsibilities include executing business processes across accounting, human resources, and procurement, with emphasis on collaboration and innovation.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes an IBM Consulting career emphasizing collaboration, innovation, and growth opportunities. It highlights technical expertise in SAP and integration tools, along with client-focused problem-solving and long-term career development.

HR Advisor with German

Company: IBM

Location: BUDAPEST, HU

Posted Dec 23, 2025

This text describes a HR Advisor role at IBM Consulting, emphasizing collaboration, client relationships, and career growth opportunities. It outlines responsibilities like handling HR inquiries, resolving issues, and supporting client needs through teamwork and technology. The role requires strong communication skills in German and English, adaptability, and a focus on client satisfaction.

Application Architect-ServiceNow

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

This role involves collaborating with clients on hybrid cloud and AI projects using IBM technology, fostering innovation, and requiring expertise in ServiceNow and integration tools.

IBM SW Automation Brand Sales Specialist

Company: IBM

Location: Hong Kong, HK

Posted Dec 23, 2025

This job description highlights IBM's Software Solutions Brand Sales role, emphasizing technical expertise in automation solutions, client collaboration, and career growth opportunities. It promotes a supportive culture focused on innovation and making a global impact through digital transformation.

Senior Network Engineer - SDWAN

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 23, 2025

IBM Finance & Operations drives efficiency and innovation. The role involves network design, security, and collaboration with global teams. Required skills include SDWAN, BGP, and automation. IBM offers career growth and a dynamic environment.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing long-term client relationships, collaboration, innovation, and professional growth. It highlights roles involving hybrid cloud/AI solutions, technical expertise, and delivering impactful results through strategic partnerships and industry expertise.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and professional growth. It highlights working with clients on hybrid cloud and AI solutions, long-term relationships, and the role of consultants as trusted advisors. Required skills include Workday HCM certification and experience in talent performance modules.

Data Scientist (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text promotes a career in IBM Consulting, emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities for professional growth. It highlights the role of a Data Scientist in solving complex problems using advanced tools and technologies, along with required skills in mathematics, programming, and cloud platforms.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

The text describes a career in IBM Consulting focusing on long-term client relationships, digital transformation, and professional growth opportunities. It highlights collaboration with global clients, strategic technology platforms, and a culture of innovation and learning.

Storage Developer

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

The text highlights IBM's role in infrastructure innovation, emphasizing collaboration, growth-oriented culture, and technical expertise requirements for a Storage Security Developer position. It showcases opportunities for career development and emphasizes the importance of problem-solving skills in a dynamic technological environment.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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