Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Specialized Talent Administrator & Coordinator

Company: Cielo

Location: Hungary

Posted Jan 06, 2026

Cielo offers career growth opportunities, works with industry leaders, and provides comprehensive talent solutions. They emphasize equal opportunity and a supportive work environment.

Senior Sales Enablement Specialist

Company: Saviynt

Location: UK

Posted Jan 06, 2026

Saviynt's AI-powered identity platform helps organizations manage access and security while seeking a Sales Enablement Specialist. The role involves content management, training support, and operational processes to enhance sales productivity. The company emphasizes growth opportunities, a positive work environment, and equal opportunity employment.

Product Manager - Dropbox Dash

Company: Dropbox

Location: Denmark

Posted Jan 06, 2026

This job description highlights a Product Manager role at Dropbox focused on expanding the Dash Connectors ecosystem through innovative integrations. The position emphasizes customer-centric solutions, cross-functional collaboration, and driving impactful outcomes for workplace productivity. It outlines responsibilities centered on ownership, strategic prioritization, and technical expertise in AI-powered integrations, with compensation details provided for Denmark.

Data Scientist

Company: Capstone Integrated Solutions

Location: USA

Posted Jan 06, 2026

Capstone Integrated Solutions promotes itself as a customer-focused provider offering comprehensive software services and seeks a Data Scientist with expertise in data analysis and predictive modeling. The company emphasizes a culture of learning, growth, and strategic execution while providing remote work benefits and an inclusive environment.

Major Account Executive - Acquisition

Company: Grafana Labs

Location: USA

Posted Jan 06, 2026

This job posting seeks a Major Account Executive for Grafana Labs in NYC, focusing on sales in the East region with emphasis on consultative approaches, technical expertise, and sales pipeline management. The role offers competitive compensation, RSUs, and opportunities to work with open-source technologies.

Financial Manager

Company: Innovecs

Location: Ukraine

Posted Jan 06, 2026

The job posting highlights a Financial Manager role with responsibilities in financial reporting and compliance, while emphasizing benefits like flexible work arrangements, competitive compensation, and a supportive company culture at Innovecs.

Staff Backend Engineer - Grafana Databases, Loki Ingest

Company: Grafana Labs

Location: USA

Posted Jan 06, 2026

This remote Staff Backend Engineer role at Grafana involves working on observability platforms, contributing to open-source projects, and collaborating in a global team. The position emphasizes innovation, customer focus, and experience with distributed systems.

Product Manager - Dropbox Dash

Company: Dropbox

Location: Germany

Posted Jan 06, 2026

This job description highlights a Product Manager role at Dropbox focused on growing integrations for Dash, collaborating with cross-functional teams, and delivering customer value through AI-powered solutions. The position emphasizes ownership, technical fluency, and alignment with Dropbox's innovation mission to transform content into utility for collaboration.

Onboarding Sales Enablement Specialist

Company: Saviynt

Location: USA

Posted Jan 06, 2026

Saviynt promotes its AI-powered identity platform as a secure and efficient solution for organizations, emphasizing trust, compliance cost reduction, and leadership in identity security. The job posting highlights a dynamic Onboarding Enablement Specialist role with responsibilities spanning curriculum design, content creation, and program improvement, while showcasing the company's positive work environment and growth opportunities.

Director - Enterprise Customer Success

Company: Newsela

Location: USA

Posted Jan 06, 2026

This job description outlines a senior role in Enterprise Customer Success, requiring leadership, commercial acumen, and operational excellence. It highlights key responsibilities, qualifications, and competitive compensation, while emphasizing the impact on education and student outcomes.

Senior Frontend Engineer

Company: Hostaway

Location: Europe,Africa

Posted Jan 06, 2026

This job posting highlights a remote Senior Frontend Engineer role at a SaaS scaleup in Europe or Africa, offering competitive pay, remote work flexibility, equity, professional growth opportunities, and a dynamic international team culture. The position emphasizes technical expertise in React/TypeScript and collaboration with cross-functional teams.

Paraplanner

Company: Wealth Wizards

Location: UK

Posted Jan 06, 2026

Wealth Wizards seeks a Paraplanner to enhance personalized financial advice delivery, emphasizing flexible working, diverse inclusion, and transformative financial wellbeing. The role involves supporting advice delivery, compliance, and developing new methodologies, with competitive benefits including a pension, bonuses, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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