Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Data Scientist-Artificial Intelligence

Company: IBM

Location: NO City, BR

Posted Dec 26, 2025

The text promotes IBM Consulting's career opportunities, emphasizing innovation, collaboration, and long-term growth. It highlights roles in hybrid cloud and AI, with a focus on impactful solutions and professional development.

Technical Consultant-Identity & Access Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 26, 2025

This text promotes an IBM Consulting career focusing on hybrid cloud and AI projects, emphasizing collaboration, innovation, and professional growth. It outlines role responsibilities, required certifications, technical expertise in CyberArk solutions, and preferred skills in cloud architectures and identity management.

Application Consultant-Edge & Network Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 26, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for long-term career growth. It highlights required expertise in cloud technologies and networking, along with preferred qualifications like certifications and experience with IBM's offerings.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: BANGALORE, IN

Posted Dec 26, 2025

The text promotes IBM Consulting as a career opportunity focused on client relationships, innovation, and growth. It highlights collaboration with leading companies, hybrid cloud/AI solutions, and a culture of curiosity and empathy. Responsibilities include developing client strategies, educating clients, and delivering technical expertise through global delivery centers.

Data Engineer-Data Integration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 26, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights working with global clients on hybrid cloud and AI projects, using advanced technologies to drive meaningful change. The role requires technical expertise in data integration and ETL processes, with a focus on delivering real results through innovative solutions.

Q2C Professional

Company: IBM

Location: Taipei, TW

Posted Dec 26, 2025

The role involves supporting quote-to-cash processes, ensuring compliance, and collaborating globally. IBM emphasizes innovation, growth, and a dynamic environment, offering career development and diverse perspectives.

Collections Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 26, 2025

The text describes a Senior Order to Cash Analyst role at IBM, emphasizing responsibilities in customer order management, invoicing, credit collections, and cash application. It highlights required skills, technical expertise, and the importance of problem-solving, communication, and teamwork. The tone is professional and forward-looking, focusing on innovation and achieving business goals.

Application Developer-Experience Front End

Company: IBM

Location: Pune, IN

Posted Dec 26, 2025

IBM Consulting offers roles focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and career growth. The position requires technical expertise in frontend development and strong communication skills.

Entry Level Software Developer New York - 2026

Company: IBM

Location: New York, US

Posted Dec 26, 2025

This job posting highlights IBM's opportunity for early-career software developers to grow in a collaborative Agile environment, work on impactful projects, and gain mentorship. It outlines requirements for programming skills, Agile experience, and preferred qualifications like cloud architectures and specific frameworks, emphasizing career development and real-world impact.

Package Consultant-SAP EIM

Company: IBM

Location: BANGALORE, IN

Posted Dec 26, 2025

This job description highlights opportunities in IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, growth-focused culture, and technical expertise in SAP and data migration. It outlines responsibilities involving client support, system implementation, and innovation while specifying required qualifications and experience.

Business Analyst-ADM

Company: IBM

Location: Shanghai, CN

Posted Dec 26, 2025

IBM Consulting emphasizes career growth through collaborative innovation in cloud and AI, focusing on client solutions and long-term relationships with global partners.

Application Architect-Cloud Applications

Company: IBM

Location: NO City, BR

Posted Dec 26, 2025

This text describes a job role at IBM Consulting focusing on innovation, collaboration, and technical expertise in hybrid cloud and AI solutions. It highlights opportunities for career growth, required skills in container orchestration and AI integration, and emphasizes a culture of curiosity and problem-solving.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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