Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Application Developer-IT Service Management

Company: IBM

Location: Jakarta, ID

Posted Dec 24, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovation. It outlines testing responsibilities, required technical skills, and a culture focused on growth and empathy. The role involves manual and automated testing, bug tracking, and database validation with tools like Postman, JIRA, and SQL.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise.

Solutions Architect

Company: FireMon

Location: Remote

Posted Dec 24, 2025

The text warns about a phishing attempt impersonating FireMon HR and outlines a Solutions Architect role with responsibilities in customer experience, technical solutions, and business analysis. It lists required skills, preferred experiences, and emphasizes collaboration across teams and technologies.

Application Developer-Open Source

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM Consulting offers opportunities to work on hybrid cloud and AI projects with global clients, emphasizing innovation, technical expertise, and career growth through collaborative environments and advanced technologies.

Social Media Manager

Company: GiveDirectly

Location: Nairobi

Posted Dec 24, 2025

GiveDirectly aims to end extreme poverty by providing cash grants to the poorest, with significant impact and recognition. They've raised $1B, aided 15M people, and are celebrated as innovative. Their diverse team works globally to drive change.

Technical Support Representative-Security Analyst

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 24, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, hybrid cloud, and AI solutions. It emphasizes collaboration, innovation, and professional growth while outlining responsibilities and requirements for a Security Analyst role.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Guangzhou, CN

Posted Dec 24, 2025

The text describes a career in IBM Consulting as offering opportunities for collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through a supportive culture. It highlights roles involving SAP expertise, strategic problem-solving, and working with cutting-edge technologies.

Select Activate Leader - N&W

Company: IBM

Location: Gurgaon, IN

Posted Dec 24, 2025

This text describes a sales leadership role at IBM Global Sales, emphasizing collaboration, innovation, and career growth opportunities. It outlines responsibilities including team development, sales strategy execution, customer engagement, and cross-functional collaboration, along with required and preferred qualifications for the position.

Senior Full Stack Engineer

Company: Teleport

Location: United States

Posted Dec 24, 2025

Teleport emphasizes security, innovation, and empowering engineers with a flexible platform. The company highlights its trusted status among major clients, competitive salaries, and a collaborative culture focused on solving complex challenges while maintaining security and autonomy for employees.

Senior Full Stack Engineer

Company: Teleport

Location: United States

Posted Dec 24, 2025

Teleport emphasizes secure, efficient infrastructure access with a focus on engineer empowerment, open-source tools, and a collaborative, flexible work environment. The company highlights its trusted status among major clients, strong valuation, and commitment to innovation through security-first practices and career growth opportunities.

Senior Consultant – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This job description highlights a Senior Digital Engineer role focused on collaborating with clients to drive digital transformation, leading workshops, and creating business process models. The position emphasizes innovation, mentorship, and delivering real business improvements through technology solutions.

Digital Technical Specialist - Storage: Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a exciting fixed-term international assignment in Valencia, Spain, offering valuable global experience and career growth opportunities within IBM's Global Mobility Program. The role emphasizes collaboration, technical expertise, and professional development with competitive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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