Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Delivery Consultant - Openpages (Architect)

Company: IBM

Location: Mexico City, MX

Posted Dec 24, 2025

The role involves collaborating with clients to solve business challenges in a supportive environment, requiring technical expertise in IBM products and strong communication skills. It emphasizes career growth and impactful work through innovative solutions and team collaboration.

INTEGRATION ARCHITECT-PROCESS AUTOMATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This text describes an RPA Developer role at IBM Consulting, emphasizing collaboration with global clients, digital transformation using AI and agile methods, and career growth opportunities. It outlines responsibilities like automation design, quality assurance, and required skills such as UiPath and SQL expertise.

Data Engineer-Data Platforms

Company: IBM

Location: Kolkata, IN

Posted Dec 24, 2025

The text describes a Big Data Engineer role at IBM Consulting, emphasizing collaboration with global clients, advanced technologies like hybrid cloud and AI, and opportunities for innovation and career growth. It highlights technical expertise in Hadoop, Spark, Python, and data infrastructure development.

Application Developer-IBM Integration

Company: IBM

Location: Pune, IN

Posted Dec 24, 2025

This role involves working with clients on hybrid cloud and AI projects, leveraging IBM's technology platforms. Responsibilities include API management, RBAC, and troubleshooting, requiring technical expertise and strong communication skills.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves collaborating with global clients to drive digital transformation using agile methodologies and AI. It emphasizes long-term relationships, professional growth, and innovative solutions through strategic partnerships and technology platforms.

Project Manager-SAp

Company: IBM

Location: Shanghai, CN

Posted Dec 24, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, leadership opportunities, and professional growth through SAP expertise and technology platforms. It highlights strategic roles, team leadership, and skill development in a supportive ecosystem.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for career growth, mentorship, and impactful work in hybrid cloud and AI initiatives, alongside responsibilities in invoice processing and vendor management.

Digital Sales Technical Specialist - Data Platform for Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a prestigious international assignment in Valencia, Spain, offering career growth, global impact, and technical expertise in Data & AI. It highlights collaborative opportunities, professional development, and the chance to shape the future through innovative solutions.

Software Engineer - Java & Web

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM CIC offers career growth opportunities, innovative projects, and a supportive work environment with benefits like training programs, flexible working, and industry certifications. The role emphasizes technical expertise in Java and web technologies while promoting collaboration and professional development.

Application Consultant-Azure Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The role involves designing Azure cloud solutions for telecom clients, collaborating with cross-functional teams, and mentoring junior members. Required skills include Azure expertise and telecommunications knowledge.

Group Manager- OTC SME

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation. It highlights roles in finance and accounting transformations, leadership responsibilities, and professional growth through mentorship and technology platforms.

Project Management (Delivery Coordinator)

Company: IBM

Location: No City, US

Posted Dec 24, 2025

This job description outlines a senior role at IBM requiring leadership in technology innovation, project management, and cross-functional collaboration. Responsibilities include overseeing service delivery, analyzing complex challenges, and driving process improvements. The position demands extensive experience in Agile frameworks, technical expertise, and strong communication skills to manage client expectations and team dynamics.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

Related Pages

© 2026 Job Transparency. All rights reserved.