Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Application Developer-Mobile iOS

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This job description outlines a role in IBM Consulting focusing on hybrid cloud and AI innovation, requiring expertise in Swift, Xcode, and Apple frameworks, with opportunities for global client collaboration and technological advancement.

Business Transformation Consultant - Data Platform

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM Consulting offers roles in data governance and client collaboration, emphasizing innovation and career growth with opportunities to drive impactful solutions through hybrid cloud and AI initiatives.

Business Analyst (Teleco Domain) with Scrum Exp

Company: IBM

Location: Dallas, US

Posted Dec 24, 2025

IBM Consulting seeks a Business Analyst with telecom and Agile experience to drive innovation and client solutions through collaboration and technology.

Delivery Consultant - System Automation on z.

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 24, 2025

The text describes a role at IBM Technology Expert Labs emphasizing collaboration, career growth, and technical expertise. It highlights benefits like worldclass services, positive impact on clients, and a supportive learning culture. The position requires advanced technical skills in zOS, automation, and integration, with opportunities for professional development and innovation.

Sr. Product Manager - HashiCorp Boundary

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text highlights IBM's innovative AI-powered cloud-native solutions and HashiCorp's Boundary product, emphasizing its growth and adoption. It describes a product management role focused on strategy, customer insights, and cross-functional collaboration for enterprise security solutions.

SAP D&S Deployment Lead

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This text promotes an SAP Defense & Security Lead Consultant role at IBM Consulting, emphasizing collaboration with leading companies, innovative solutions, and career growth opportunities. It highlights technical expertise requirements and the benefits of working with IBM's tools and strategic partners to drive meaningful change in defense and security sectors.

Technology Lifecycle Support - Brand Technical Sales SME - MVS Software

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The text describes a sales role at IBM focusing on driving software adoption, building client relationships, and delivering innovative solutions. It emphasizes collaboration, growth opportunities, and the impact of IBM's technology on businesses, highlighting a positive work environment and career development prospects.

Customer Relationship Representative

Company: IBM

Location: Brookhaven, US

Posted Dec 24, 2025

The Client Relationship Representative (CRR) role focuses on enhancing client satisfaction, driving AR cash collections, and leading client relationships. Responsibilities include resolving disputes, collaborating with cross-functional teams, and ensuring strong DSO results through effective communication and leadership.

Application Developer-Oracle Cloud Integration

Company: IBM

Location: Kolkata, IN

Posted Dec 24, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, career growth, and innovative solutions. It highlights required skills in database integration and technology implementation, while promoting a culture of curiosity and continuous learning.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves working with clients on digital transformation projects, emphasizing collaboration and professional growth opportunities within IBM's consulting environment.

HR Partner (Japanese Speaking)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 24, 2025

The text describes a Team HR Partner role at IBM, outlining responsibilities such as supporting managers through AskHR, enhancing digital HR tools, and collaborating across business units. It lists required qualifications including a bachelor's degree, Japanese language proficiency, and HR expertise, while emphasizing skills like collaboration, communication, and client focus.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 24, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation in hybrid cloud and AI, and professional growth. Roles involve leading cloud development with AWS, Java, and Docker, emphasizing technical expertise and problem-solving.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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