Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Vice President of Human Resources

Company: Safeware, Inc

Location: USA

Posted Dec 23, 2025

The Vice President of Human Resources at Safeware plays a strategic role in shaping people strategy, ensuring organizational effectiveness, and fostering a culture of excellence. The position involves leading HR functions, developing talent, and aligning with business goals, with a focus on employee engagement and compliance.

Product Compliance Manager

Company: Stripe

Location: USA

Posted Dec 23, 2025

Stripe seeks a product compliance expert to ensure regulatory compliance while driving innovation. The role offers growth opportunities in a fast-paced environment with cross-functional collaboration, emphasizing compliance by design and industry advancement.

Software Project Manager

Company: TwinStream

Location: UK

Posted Dec 23, 2025

The job description highlights a Software Project Manager role at TwinStream with competitive benefits including a pension plan, private medical healthcare, flexible working, and an electric vehicle scheme. It emphasizes agile delivery practices, cross-functional collaboration, and career development opportunities.

Claims Team Lead | Auto Liability Bodily Injury

Company: Sedgwick

Location: USA

Posted Dec 23, 2025

This job posting highlights Sedgwick's commitment to career growth, work-life balance, and a caring culture. The role offers remote flexibility, opportunities to lead high-performing teams, and recognition as a top workplace. Key responsibilities include supervising claims teams, ensuring quality standards, and fostering professional development.

Mid/Senior Smart Contract Engineer

Company: LI.FI

Location: EMEA,APAC

Posted Dec 23, 2025

LIFI seeks a mid-level Smart Contract Engineer to expand their API team, offering competitive benefits and a collaborative culture focused on innovation and security. The role involves developing smart contracts, collaborating with auditors, and contributing to a mission-driven environment that values diversity and continuous growth.

Sr. Product Manager - Data & Interoperability

Company: CareMessage

Location: USA

Posted Dec 23, 2025

This job posting seeks a Senior Product Manager with expertise in Clinical Data and Interoperability to lead strategies for improving Health Equity. The role involves collaborating with cross-functional teams, owning product verticals, and aligning with the 2026 Product Roadmap. Requirements include experience in healthcare data standards and a commitment to diversity, with a salary of $164,000 annually.

Principal Compliance Analyst

Company: HubSpot

Location: USA

Posted Dec 23, 2025

This job posting highlights a critical role in embedding compliance into software development processes, collaborating with cross-functional teams to automate compliance efforts, and driving continuous improvement in security and governance practices. The position emphasizes technical leadership, strategic impact, and alignment with global compliance standards.

Customer Account Manager - Upmarket

Company: Lattice

Location: USA

Posted Dec 23, 2025

This job description highlights the Customer Account Manager role at Lattice, emphasizing strategic partnership, customer satisfaction, and growth opportunities. It outlines key responsibilities, required experience, and competitive benefits, presenting it as an exciting opportunity for career advancement.

Senior Platform Engineer

Company: Cytora

Location: USA

Posted Dec 23, 2025

Cytora, part of Applied Systems, is seeking a serverless infrastructure engineer to help transform the insurance industry through AI-powered solutions. The role involves building scalable systems, managing cloud infrastructure, and contributing to product innovation with competitive compensation and flexible work options.

Associate Solutions Engineer

Company: Qualia

Location: USA

Posted Dec 23, 2025

Qualia offers innovative real estate tech solutions and seeks an Associate Solutions Engineer to support sales and customers. The role involves technical support, product demos, and collaboration. The company emphasizes growth, flexibility, and diversity, providing comprehensive benefits and a dynamic work environment.

Controller

Company: HeroDevs, Inc.

Location: USA

Posted Dec 23, 2025

This job posting seeks a Controller to oversee accounting operations, ensure compliance, and build scalable processes for a fast-growing SaaS company. The role involves financial reporting, audit support, and system improvements, with qualifications emphasizing technical accounting expertise and leadership. The company values diversity and offers remote work flexibility.

Relationship Manager

Company: Xapo Bank

Location: Middle East

Posted Dec 23, 2025

The text describes a Relationship Manager role at Xapo Bank, outlining responsibilities such as managing institutional/retail accounts, client relationship building, achieving revenue targets, and compliance. It emphasizes skills like fluency in English/Arabic, banking experience, and crypto knowledge, while highlighting the importance of regional networking and adherence to company values.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

Related Pages

© 2026 Job Transparency. All rights reserved.