Customer Success Jobs in USA

244,340 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Vice President of Sales & Market Growth

Company: ActiveCampaign

Location: USA

Posted Nov 11, 2024

The job posting is for a Vice President of Sales and Market Growth at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role demands a performance-driven leader with a passion for setting and surpassing ambitious targets, and requires experience in sales or sales operations within the software as a service (SaaS) industry.

Principal Product Manager - Onboarding & Compliance

Company: Twilio

Location: USA

Posted Nov 11, 2024

Twilio is looking for a Principal Product Manager to join their Onboarding and Compliance product team. The role involves developing and launching products, leading cross-functional teams, and mentoring junior PMs. The company values diverse experiences and encourages applicants from non-traditional backgrounds.

Staff Fullstack Engineer - Anonym

Company: Mozilla

Location: USA

Posted Nov 11, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to maintaining the highest standards of privacy while delivering exceptional results for their clients.

Principal Solutions Architect (SAP)

Company: phData

Location: USA

Posted Nov 11, 2024

The job posting is for a lead SAP Principal Solutions Architect position at phData, a company that offers a remote-first work environment, competitive compensation, and opportunities for professional development. The role involves managing multiple projects, building relationships with clients, and providing strategic guidance. The company is looking for someone with 8+ years of experience as a handson Solutions Architect, expertise in SAP modules, and experience in data model architecture and migrating data from SAP into EDW platforms.

Experienced Software Engineer - Risk Engineering

Company: Plaid

Location: USA

Posted Nov 11, 2024

The job posting is for a Consumer Risk team member responsible for building risk defense solutions to detect and mitigate abuse across Plaid products. The role requires experience in software engineering, fraud and risk engineering, and collaboration with cross-functional teams.

Senior Director - Global Programs and Campaigns, Business Marketing

Company: Pinterest

Location: USA

Posted Nov 11, 2024

The Senior Director Integrated Marketing will lead business marketing efforts to position Pinterest as a full funnel performance platform for advertisers across the globe. The role involves developing and executing global marketing programs and campaigns to drive revenue growth and product adoption.

Demand Generation Manager OR Director

Company: Crux

Location: USA

Posted Nov 11, 2024

Crux is a technology company building a platform to power the flow of data globally. They are seeking a Demand Generation Manager to join their Marketing team, responsible for developing and executing a comprehensive demand generation strategy.

Value Engineering Manager

Company: Tanium

Location: USA

Posted Nov 11, 2024

Tanium is looking for a Value Engineering Manager to collaborate with a high-performing team of sales professionals. The role requires an intellectually curious individual with keen business and financial acumen to articulate the Tanium platform's value proposition to internal and external stakeholders.

Senior Solutions Architect

Company: Grafana Labs

Location: USA

Posted Nov 11, 2024

The job posting is for a Solutions Architect ProServ to join the Customer Experience CX team at Grafana Labs. The role involves providing customers with specialized business and technical consultation and guidance to achieve their objectives using Grafana. The ideal candidate should have 5+ years of experience working on deployment teams, direct experience with o11y, and excellent communication skills.

Senior Director - Professional Services

Company: GitLab

Location: USA

Posted Nov 11, 2024

GitLab is a software company that develops an AI-powered DevSecOps platform. They are looking for a Senior Director of Professional Services to lead a team of professional services managers, architects, engineers, and other staff. The role requires a blend of leadership, strategic planning, and client management skills.

Senior Software Engineer - Metrics and Storage

Company: Weights & Biases

Location: USA

Posted Nov 11, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a leader to scale their metrics and storage engines to meet the needs of their growing userbase. The company has a strong team and a good reputation in the industry.

Engineering Manager - Ad Creative Management

Company: Reddit

Location: USA

Posted Nov 11, 2024

The Ad Creative Management team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team will build products to acquire, create, launch, and optimize creatives and assets for advertisers, and apply the latest technologies to solve customer problems.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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