Customer Success Jobs in Washington DC

50,148 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Account Executive, Federal Systems Integrator (Sell to)

Company: Armis

Location: Washington DC

Posted Nov 30, 2024

Armis is a cyber exposure management and security company that protects organizations' attack surfaces and manages their cyber risk exposure. The company is looking for a FSI Account Manager to manage bookings growth in the Federal territory.

Exchange Systems Administrator (SME)

Company: Leidos

Location: Washington DC

Posted Dec 01, 2024

Leidos is seeking an Exchange SME to support a large enterprise IT contract for the DOD. The role requires an individual with subject matter expertise administering Exchange and email retention systems. The individual will provide systems and software operations and maintenance support in a large multienclave enterprise environment.

Coordinator, Prospect Research

Company: Center for Reproductive Rights

Location: Washington DC

Posted Nov 30, 2024

The Center for Reproductive Rights is a global human rights organization working to ensure reproductive rights are protected. The Coordinator Prospect Research role is responsible for prospecting projects, responding to research requests, and developing briefing materials.

Pre-Sales Solution Architect

Company: Figure Eight Federal

Location: Washington DC

Posted Nov 30, 2024

Figure Eight Federal F8F is a leading provider of AI training data, empowering defense and intelligence agencies with cutting-edge technology. The company is dedicated to driving innovation in AI training data and has a proven track record of delivering secure, reliable, and scalable data solutions.

Solutions Engineer (Professional Services Engineer)

Company: Figure Eight Federal

Location: Washington DC

Posted Dec 01, 2024

Figure Eight Federal F8F is a leading provider of AI training data, with a focus on the US defense and intelligence sector. They offer a range of services, including data processing, analysis, and platform administration. The company is dedicated to empowering defense and intelligence agencies with cutting-edge technology to drive strategic AI advantage and mission impacts.

Senior Proposal Manager

Company: CAE

Location: Washington DC

Posted Nov 30, 2024

CAE USA is seeking a Sr Proposal Manager for their Defense and Security line of business. The ideal candidate has a decade of experience in DoD proposal development and can lead complex bids. The company offers great benefits and opportunities for career growth.

Merrill Financial Solutions Advisor - Buckeye & Associates Market

Company: Bank of America

Location: Washington DC

Posted Nov 30, 2024

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services. The company empowers employees to bring their whole selves to work and values diversity. The Financial Solutions Advisor role provides training and guidance to become a successful and independent financial advisor.

Sr. Technical Solutions Architect, Power Platform

Company: Planet Technologies

Location: Washington DC

Posted Nov 30, 2024

Planet Technologies is looking for a Sr Technical Solutions Architect to join their growing team. The role involves leading a team of developers, designing and implementing cloud-based solutions, and working with customers to modernize business applications.

Federal Technical Account Manager - DC

Company: Qualtrics

Location: Washington DC

Posted Nov 30, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for scrappy individuals to join their team and have a huge impact on customer retention and expansion.

DevOps Engineer

Company: BLN24

Location: Washington DC

Posted Nov 30, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a MidLevel DevOps Engineer to join their team. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Legal Counsel

Company: Thomson Reuters

Location: Washington DC

Posted Nov 30, 2024

Thomson Reuters is looking for a Legal Counsel to join their team. The role involves reviewing, drafting, and negotiating contracts, as well as providing legal support to the proposal team. The company offers a hybrid work model, comprehensive benefits, and opportunities for personal and professional growth.

Operations Support Engineer - Lead

Company: NIH-NCBI

Location: Washington DC

Posted Nov 29, 2024

Black Canyon Consulting is looking for a Lead Operations Support Engineer to join their DevOps and infrastructure team at the National Center for Biotechnology Information. The team is responsible for the efficient operation of infrastructure to run NCBIs many applications. The job requires a strong technical background, good systems debugging skills, and experience with Linux and programming languages.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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