Direct Hire Authorities Jobs in Chicago, IL
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Executive Assistant - President/COO
Company: project44
Location: Chicago, IL
Posted Oct 13, 2023
Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.&8239; More about project44 Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. If you share our values and our passion for helping the way the world moves, we’d love to review your application!For any needed accommodations during the hiring process, please email [email protected]. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. It's on every one of us.Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.Executive Assistant – President/COO Job DescriptionWe are seeking an Executive Assistant to support the President & Chief Operations Officer.
Senior Account Executive, Midwest (Chicago)
Company: Pixability
Location: Chicago, IL
Posted Oct 09, 2023
Our Sales organization is supported by knowledgeable and passionate individuals that are part of our Strategy & Planning, Customer Success, Insights, and Data Science teams. Our extensive experience working with leading brands across key verticals gives our sellers access to a huge repository of insights and success stories. What You BringSelf-motivation and a drive to succeed within a team environment.A minimum of 3-5 years of online media sales experience is preferred, with a track record of successfully exceeding revenue targets and consistently building a strong pipeline across a diverse list of accounts, especially Entertainment, Automotive and Consumer Tech.Video sales experience (specifically YouTube or ConnectedTV) with an understanding of the paid social ecosystem and a history of selling both managed and licensed service models.Strong personal network with key agency contacts across video, search, social, investment and programmatic teams, at independent advertising agencies, and directly with brands.The ability to partner with brand marketers/agencies and formulate strategies based on client objectives and strategically position Pixability in the larger context of larger ad-tech and mar-tech investment.Successful experience using a solution selling/customer-centric approach to working with clients.Phenomenal presentation skills that bring data and analytics to life with an affinity for understanding and leveraging data to support your clients.Pixability does not accept/pay fees for unsolicited resumes from third-party agencies/vendorsAs part of our dedication to our workforce’s diversity, Pixability is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are driven and hard-working, but also committed to having fun along the way with happy hours, team outings, and flexible paid time off. We value innovation, collaboration, and curiosity with a passion for getting things done. Pixability’s suite of solutions have been used by the top media agencies including Dentsu, Interpublic Group, Omnicom, Publicis, and GroupM, and brands such as KIND, McDonalds, Salesforce and Puma. We’re proud to have been named the Global Leader in Video Innovation in the Google Premier Partner Awards (2017), as well as one of Boston's Best Places to Work by BostInno (2019), included in the BBJ Fast 50 for four consecutive years, and listed on the Inc. 5000 for six consecutive years.The RoleThe Senior Account Executive role is to partner with brand advertisers and their agencies to align Pixability’s core products with client objectives to uniquely satisfy our client's needs, while contributing to Pixability's revenue growth. For more information about Pixability, please visit www.pixability.com.Our Award-Winning CultureOur team is the heart of our culture. Leveraging its proprietary technology platform and data, Pixability reduces wasted impressions on video campaigns by identifying contextually relevant, brand suitable inventory and maximizes cost efficient outcomes. We strive to hire and cultivate the best employees and foster a culture of open communication and transparency. Who We ArePixability is the leading AI-driven technology company that empowers the world’s largest brands and their agencies to maximize the value of their video advertising across YouTube and CTV.
Software Engineer: Early Career
Company: Aquatic Capital Management
Location: Chicago, IL
Posted Oct 09, 2023
The firm’s culture will be shaped by collaboration, meritocracy, ambition, and calm determination. Uncluttered by legacy platforms and processes, Aquatic develops systematic investment strategies, enabled by a leading-edge research and development platform. At Citadel, Jon held numerous senior positions over the years, including head of Statistical Arbitrage and Equity High Frequency, culminating in leading the highly successful Global Quantitative Strategies business. Prior to founding Aquatic, Jon was a Partner and Senior Managing Director at Citadel, where he worked for more than 13 years. The vision is simple: to build a world class, quantitative trading company with a collaborative team of highly capable researchers and engineers.This role represents a unique opportunity to join a distinguished and hugely successful quantitative investment manager at the foundational level of building a world class operation from scratch. You’ll work collaboratively to build systems that are critical to the success of our company.In this role, you will:Directly contribute to the development of Aquatic’s market prediction and trading platformGet exposure to applied machine learning techniques and quantitative financeApply hands-on software development in Python, C++, Java, and other languagesLearn to manage the full lifecycle of software engineering, including design, testing, deployment, and operationsAdopt modern development practices including Test-Driven Development, Pair Programming, Configuration as Code, and Infrastructure as CodeGain experience in execution, trading, or research system architectureLearn to use automated tests to accelerate your development and get to “done” soonerGain understanding of Linux system administration concepts and skillsRequired Experience: An undergraduate degree in Computer Science, Software Engineering, or equivalentExposure to modern C++, Python, or JavaComfortable working in and with LinuxAbility and desire to create deterministic, automated testsA history of overcoming difficult problems using simple solutionsCandidate Qualities: Eagerness to both learn and teach; desire to rapidly improve your skills through direct mentoringPreference for working in a team delivering results and working across large scale solutions aligned with development and business goalsComfortable providing and receiving actionable feedback in a collaborative team settingStrong bias for actionDriven by accountability and internal urgencyMotivated by an ambitious environment and driven colleagues Aquatic Capital Aquatic is a quantitative trading and investment company recently launched by Jon Graham. At Aquatic, we are actively recruiting for a Software Engineer in our Chicago office. In this role you will work directly with some of the best and most experienced researchers and technologists in the financial services industry.
Content Creator
Company: OLIVER Agency
Location: Chicago, IL
Posted Oct 12, 2023
OLIVER, a global marketing agency, is seeking a Content Creator with 4+ years of digital design experience. The role involves working with a team to create innovative visual designs for social media, ensuring projects meet brand guidelines and are completed on time. The ideal candidate has expertise in social platforms, Adobe Creative Suite, and a deep understanding of target audiences and marketing strategies. OLIVER believes in the power of proximity for better collaboration and offers a culture of entrepreneurism, direct client impact, and opportunities for growth.
Performance Marketing Analyst
Company: GoHealth
Location: Chicago, IL
Posted Oct 09, 2023
The GoHealth Marketing department is seeking creative thinkers with the mental agility to ask meaningful questions and draw upon insights to drive impactful results.About the team: GoHealth’s Performance Marketing team collaborates closely across mediums and with all facets of the organization. In this role you will have direct exposure to all things marketing, from Data Science to Advanced Analytics, Supply & Demand, Engineering, Media Planning/Buying and Creative production. What you’ll do:Support GoHealth’s Direct Mail, DRTV, Radio, Print, OOH, and other media channels on daily performance analysis and continued optimization of Marketing campaigns.Structure performance reports based on a combination of media, internal business data and KPIs, to help manage channel efficiencies and understand optimization opportunities.Learn about GoHealth’s unique consumer targeting strategies and support Direct Mail campaigns by leveraging first and third-party data through volume modeling and advanced lookalike targeting.Understand the ins-and-outs of TV media planning/buying process including network mix assessment, campaign set-up, tagging/tracking, and data collection.Analysis of dayparting, geographical exposure, frequency, cost and more to provide strategic recommendations and identify cross-channel wins as well as potential areas for improvement.Work collaboratively with captive business owners and marketing leadership to maximize ROI/CPA goals within a multi-million-dollar monthly budget.Participate in new channel/partnership exploration and testing programs to continuously grow the Marketing portfolio.What we’re looking for:2+ years’ experience within an analytics function in the Marketing industry.Proven ability to interpret data to find insights and drive recommendations - we don’t want you to simply present data with no key findings.Advanced Excel skills – we are talking more than the standard vlookups and pivot tables.MySQL experience will help in this role, but not required.Knowledge around media planning/buying and campaign performance analysis is a plus.Location: Onsite/Hybrid (Chicago, IL)Perks/Benefits:Open vacation policy401k program with company matchMedical, dental, vision, and life insurance benefitsFlexible spending accountsCommuter and transit benefitsSubsidized LunchesProfessional growth opportunitiesCasual dress codeGenerous employee referral bonusesHappy hours, ping-pong tournaments, and more company-sponsored eventsSubsidized gym membershipsGoHealth is an Equal Opportunity Employer GoHealth encourages you to break that statistic and to apply today!About the role: GoHealth is a performance marketing powerhouse, bringing together creative, strategy, media, and analytics to engage customers in their all-important health insurance decisions for maximum impact. As empathetic communicators and data-driven decision makers, we are passionate about connecting with our consumer in a purposeful and personal way. We are leading from the front, shifting an industry built on transactional encounters to one centered on trusted relationships. We also understand that you may not check every box in our requirements list, most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We use our technology, agents, and expertise to cut through the confusion and get customers enrolled in a plan with the right coverage and benefits.Why Apply: GoHealth has established a culture where our employees feel empowered, engaged and inspired. For customers, enrolling in a health insurance plan is confusing and difficult, and seemingly small differences between plans can lead to significant out-of-pocket costs or lack of access to critical medicines and even providers. Performance Marketing AnalystGoHealth Intro: As a leading health insurance marketplace, GoHealth’s mission is to improve access to healthcare in America. We are looking for builders who will contribute to the long-term health of the company.
Sales Development Manager
Company: Flexport
Location: Chicago, IL
Posted Oct 12, 2023
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. We’re building the first Operating System for Global Trade. Ready to tackle global challenges that impact business, society, and the environment? That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.What’s freight forwarding and why does it matter? Come join us.Worried about not having any freight forwarding experience?Don’t be! At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Listen to Ryan, our CEO explain what freight forwarding is and why improving global trade can help to connect the world and break down economic barriers in this Fast Company Freethink Original Series video.We know this industry is complex. That’s why it’s our mission to make it easy and accessible for everyone. You succeed when they succeedA bonus if you have experience with Sales Ops functions including: Salesforce Admin, Dashboard Creation, Lead distribution, etc.About Flexport:At Flexport, we believe global trade can move the human race forward.
Channel Account Manager, CDW
Company: Cisco Meraki
Location: Chicago, IL
Posted Oct 13, 2023
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.Compensation Range: $197,400—$264,400 USDMessage to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. We believe that if employees work how they feel most empowered, everyone benefits, including our customers.We offer exciting benefits and perks, including Paid-Time-Off (PTO), Volunteer-Time-Off (VTO), and on-site health and wellness opportunities, among many other perks. Hiring ranges for sales positions include base and incentive compensation target.
Senior Technical Project Manager
Company: Rise Interactive
Location: Chicago, IL
Posted Oct 09, 2023
Media Tech and Media Reporting), managing budgets,resources, forecasting, while ensuring that projects are completed on time and within scope. This is a hybrid position based out of our global headquarters in the Chicago Loop. Responsibilities:Provide day-to-day project planning for client onboarding/maintenance, application/general technology configuration, custom data integration projects, and ongoing requests for all digital media platforms. Stay up-to-date with digital media technologies and trends. Evolve, evangelize, and ensure the media technology and reporting team executes Rise’s agile methodology consistently while embracing agile values and principles.Assemble and lead cross-functional and geographically dispersed project teams through delegating tasks/responsibilities; fostering collaboration and communication amongst team members. Maintain comprehensive project documentation to help manage project trade-offs across scope, timing, and resources; adjust priorities as needed.Communicate project progress to stakeholders including project status, issues, and risks; manage stakeholder expectations and feedbackGenerate regular project status reports for management and stakeholders; identify potential risks and develop mitigation plans; document lessons learned for future projects.Procure necessary resources: people, and software while managing project budgets and ensuring cost effectiveness; monitor resource allocation and utilization.Handle changes to project scope or objectives and evaluate the impact of changes and adjust project plans accordingly; identify ways to create continuous efficiencies and process improvements/enhancements with media technology and reporting projects. Required Skills:Proven experience in project management, specifically in digital media or technology implementation projectsExperience working in an agile/scrum environmentProject Management Professional (PMP) or equivalent certification is a plusEnglish communication (verbal and written) skills; ability to communicate in Spanish is a plusProficiency in project management software and tools; Jira and Smartsheets is a plusAbility to adapt to changing project requirements and prioritiesProven ability to enhance a company’s processes and procedures through documentation and reportingStrong problem-solving and decision-making abilities Willingness to work with a wide range of people from diverse backgrounds and levels Rise is fueled by the most data-driven marketing minds around the globe, helping leading brands in the retail, consumer packaged goods, healthcare, insurance, and financial services space make smarter marketing investments and create more relevant experiences for their customers. Summary and Scope:The Media Technology, Reporting, and Insights team is responsible for designing, implementing, and maintaining the media technologies and data infrastructure necessary to deliver custom media performance reports and insights, using a Connex first approach. We are looking to hire a Senior Project Manager, Media Technology & Reporting who will be responsible for planning, executing, and closing digital media technology projects efficiently and effectively. This role involves coordinating cross-functional teams (i.e. We combine media expertise with our award-winning customer experience practice to drive, engage, and convert customers better than our clients’ competition. Rise is the only performance marketing agency powered by Connex®, a cross-channel media optimization platform that enables our analytical marketers to invest each dollar where it will drive the greatest return. Overview:Rise Interactive (http:www.riseinteractive.com) is a full-service digital marketing agency based in downtown Chicago (1 S. Wacker Drive) with global offices in Buenos Aires, Mexico City, and New Delhi. We at Rise drive better business outcomes for consumer products, consumer services, and B2B brands with our proven approach to cross-channel media management and customer experience.
Legal Operations Manager (Paralegal)
Company: Atlas
Location: Chicago, IL
Posted Oct 06, 2023
All employment decisions at Atlas are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas will not tolerate discrimination or harassment based on any of these characteristics. Atlas encourages applicants of all ages.This role may be subject to a background check after an employment offer has been made and final employment will be subjective to a positive result, in addition, reference may be requested at the final stage of the process. You must be self-motivated, with the ability to work collaboratively with others and independently in a fast-paced environment.About the job:Manage the signature process for all documents across the organization, including master service agreements, vendor agreements, corporate governance documents for local entities, and employment contracts for both internal and external employees.Establish and implement a streamlined, efficient process to track, monitor, and ensure all documents are signed in an efficient manner.Manage a team of legal assistants to coordinate signatures in various regions.In partnership with other departments/teams, maintain records for corporate board meetings, director and officer information, corporate record keeping, transaction execution, and governance policies.Assist with compliance and corporate governance matters for our international and domestic subsidiaries.Manage select Legal team workstreams in an efficient, organized manner, while seeking to continuously improve processes and systems.Support implementation and use of technology solutions to improve Legal operations.Manage NDA requests.Organize IP asset portfolio and oversee third-party licensing requests.Support responses to data requests, subpoenas, or other document requests in relation to litigation, government inquiries, or other areas.Generate templates, forms, tools, and guides to create efficiencies and provide opportunities for self-service.Ensure Legal team processes and systems work seamlessly and efficiently, driving continuous improvement to the operational functioning of the team.Proactively launch and execute plans for operational improvements.Provide regular communication (email, verbal, intranet, and other modes) with staff across all teams to support implementation of legal advice and Legal team communication across the organization.Create metrics, determining the right data to capture and identifying opportunities to do so, and report on and monitor progress to measure success, spot patterns, and identify hidden opportunities.Manage tracking information regarding litigation/contentious matters, select vendors, including outside counsel, and other .Identify opportunities to utilize vendors and outside counsel to expand capacity while maintaining a sustainable budget.Manage information governance and knowledge management for the Legal team:Ensure that all Legal team records are stored in secure, organized file systems to support shared knowledge and compliant record-keeping.Oversee implementation of document retention and destruction policy and legal hold process with the Compliance department.Create and implement protocols for sharing legal information.Handle other administrative responsibilities for the Chief Legal Officer.Perform other duties as assigned.About your skills:Associate degree in paralegal studies, a paralegal certificate, or a Bachelor's degree preferred3 to 5 years of professional experience in a business law-firm or in a corporate legal departmentExperience managing projects and people in a fast-paced, agile environment.Detail oriented with strong analytical abilities and problem-solving skills.Strong organizational, time management, and decision-making skills.A high level of discretion to handle confidential and sensitive information.Experience working for a global company with multiple offices is highly desired.Strong attention to detail and exactness in work.Must demonstrate proficiency in Microsoft Office (Work, PowerPoint, Excel, and Outlook).About you:You are passionate about creating a compliance focused culture by implementing processes, controls, and policies. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem.Willing to work a varying schedule driven by Company demands.Ability to work on multiple projects and deals simultaneously.Additional QualificationsResults oriented, proactive, quality-driven, customer-centric and strong attention to detail.Strong collaborative, relationship management skills with the ability to communicate and influence stakeholders at all levels.Proven ability to prioritize, problem-solve with a structured approach, and manage multiple projects of varying complexity.Candidates should have strong commercial acumen, a hunger to learn and develop and be able to thrive in a fast-paced working environment.Candidates will require excellent communication skills both in writing and orally, and strong familiarity and proficiency with Microsoft Office packages (Word, PowerPoint, and Excel).What We Offer The opportunity to work with a purpose — simplifying global expansion while supporting sustainable communities around the world A diverse and inclusive environment, with over 40 nationalities represented, 90+ languages spoken, and a workforce made up of 52% women Flexible PTO and birthdays off Growth and development opportunities with access to Coursera – a leading learning and certification providerThe opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.This position description may not describe all duties, responsibilities, and skills associated with this position. Other duties or skills may be required.Atlas Technology Solutions, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. So, it helps that our people are located around the globe — in the US, UK, India, China and beyond — and speak 90+ languages. You are risk averse but understand what it means to ensure a company can grow.You want to build, create, monitor, and improve the approaches that the company.You thrive on ambiguity and constantly want to improve the overall function of the company.You love challenging yourself to improve and sharing your knowledge to empower others.You care about solving big, systemic problems. The Legal Operations Manager must be able to adapt to changing priorities and business needs and must be proactive in identifying areas of improvement and taking action to address them. The desired candidate is someone with a strong orientation to details, passion for organization, strong multi-tasking capability, ability to make critical decisions in a timely fashion, and strong capability to manage stakeholders. The Legal Operations Manager will work closely with the Chief Legal Officer and legal team, as well as internal clients at all levels. Through impact we are addressing our environmental impact for society, for the planet and for our long-term success. Employee wellness, diversity and charitable activities are at the core of our social responsibility. Impact ensures Corporate Governance operates ethically and responsibly while preserving our customers and employees’ trust.Position SummaryThe Legal Operations Manager position provides an exciting opportunity for a legal operations professional to assist the Legal team by managing legal operations to optimize the operational and organizational aspects of the department, including ensuring proper document maintenance, managing signature processes across the organization, and building a corporate document maintenance system. Diversity and inclusion are at our core. Atlas invests in Environment, Social and Governance initiatives through our impact program. Impact is central to our vision as a business and at the heart of our culture.
Senior Tax Research Specialist
Company: CSC Corptax
Location: Chicago, IL
Posted Oct 13, 2023
CSC Corptax is seeking a Senior Tax Research Specialist with practical experience in business entity income tax compliance and/or programming. The ideal candidate will transfer their experience into the tax software environment, creating and maintaining corporate and pass-thru tax software solutions. The role involves researching changes to tax forms, interpreting tax code and regulation updates, providing guidance to programmers, testing tax return calculations, and developing documentation. The company offers continuous on-the-job training, career advancement opportunities, and a diverse and inclusive work environment. CSC is a global business, legal, and financial services company with offices in over 140 jurisdictions, providing knowledge-based solutions to clients worldwide.
Senior Tax Research Specialist
Company: CSC Corptax
Location: Chicago, IL
Posted Oct 13, 2023
CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more. To learn more, visit cscglobal.com/service/careers. We offer challenging work and career opportunities. CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It is not intended to describe all duties, responsibilities, and qualifications.About the TeamAt CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. CSC is a great place to work with smart and dedicated people. Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC Corptax is an Equal Opportunity Employer.About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.
Customer Support Engineer
Company: Intercom
Location: Chicago, IL
Posted Oct 10, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. If there’s something important to you that’s not on this list, talk to us! Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. So please don’t hesitate to apply, even if you don’t tick every box on this page!Bonus skills & attributes &128588;Strong knowledge of Ruby, Rails and JavascriptFamiliarity with native mobile developmentBenefits &128525;We are a well-treated bunch, with awesome benefits! :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! Imposter syndrome is common, but we’d love to hear from you. You don’t have to be an expert in one of the languages we use (Ruby and JavaScript) but you should be proficient and have an active interest in learning themComputer Science degree or 1-2 years working in a web development backgroundUnderstanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc. You will learn the fundamentals to set you up for success, and will be talking to our customers alongside a dedicated mentor.90 days - Helping customers & crushing KPIs: At this point you’ll be fully ready to jump in - helping customers and tracking your performance based on our ambitious yet achievable Key Performance Indicators.6 months - Broadening your impact on the team and your personal development: While supporting customers, you will also have the opportunity to get involved with CS teams and additional projects like social media support, bots & automation, quality assurance, internal support, and more!What skills do I need? )Previous experience with problem solving in a troubleshooting environmentDemonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas However, great support takes more than tech skills, so we also need you to have:A real interest in helping a high volume of customers who range from experienced developers to non-technicalExcitement for a support environment that is constantly experimenting with workflows and automation to drive efficiencyExcellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]Ambition, eagerness to learn and improve, passion for tech and the future of the internetRemember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!