Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

HRBP Manager

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Research Associate I - Patient Preference

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Research Associate I position involves supporting patient preference research projects, conducting background and literature reviews, assisting in developing preference elicitation instruments, interviewing patients and physicians, analyzing qualitative data, and creating client deliverables. The role requires a Master's or Bachelor's degree in a quantitative discipline, relevant job experience, and proficiency in MS Office software. Experience with statistical programming languages and ATLAS.ti is preferred. The position offers a competitive salary range of $70,000.00-$95,000.00 in Maryland, along with a comprehensive Total Rewards package including health benefits, paid time off, retirement programs, and more.

Sr Account Director, Business Development - AES

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Senior Account Director for its Business Development team, specifically for the Accelerated Enrollment Solutions (AES) business. The role involves securing and retaining business through professional sales activities, positioning PPD as a primary provider for clinical development work, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree, relevant experience (equivalent to 5+ years), and a proven track record in hunting and securing new business opportunities. The company's mission is to enable customers to make the world healthier, cleaner, and safer.

Bid Manager

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking a Bid Manager to join their innovative team. The role involves creating bids/estimations/quotations based on customer specifications, developing speciation/design solutions with clients, and managing all technical, financial, and operational aspects of bids. The successful candidate will work across various business streams, cultures, and countries, building relationships within the organization. They will also assist in implementing and promoting Hitachi's sales and tendering policies and procedures. Essential requirements include 5-10 years of Bid/Tendering Management experience, recognized engineering qualification, and knowledge in HV and MV sectors. The company offers an inclusive work environment, career growth opportunities, supportive team, work-life balance, and competitive benefits.

Principal Success Architect

Company: ServiceNow

Location: Mumbai, India / Remote

Posted Jan 23, 2025

Investing Analyst

Company: Ensono

Location: Remote

Posted Jan 23, 2025

Engineering Manager (Provider CX & Group Practice Tooling)

Company: Headway

Location: Remote

Posted Jan 23, 2025

Headway, a mental health tech company founded in 2019, aims to revolutionize mental healthcare by making it accessible to all. With over 45,000 providers and 1 million patients served, Headway is expanding its engineering team. They're seeking experienced engineering leaders to join newly formed teams focused on tooling for Group Practices and delivering best-in-class support experiences. The ideal candidate will have 3-5+ years of software engineering and management experience, a strong technical foundation, and a product mindset. Headway offers competitive compensation, comprehensive benefits, and a commitment to diversity and inclusion.

Account Director, Customer Growth - Central

Company: Coupa

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of spend data. The company values innovation, collaboration, and global impact. As a Customer Growth Account Director, one directly influences organizational growth by driving account expansion, identifying cross-sell opportunities, and fostering strong relationships with customers. The role requires a strong SaaS sales background, domain knowledge in Spend Management, and the ability to develop unique value propositions.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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