Excellent Customer Experience Jobs in Remote

474,649 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

ASEAN Analyst Contractor, Frontierview

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

The job posting is for a remote research contractor role in the APAC region, focusing on monitoring economic, political, and regulatory developments. The successful candidate will report to a senior researcher and be part of FrontierView's global research team. The role involves conducting primary and secondary research, creating analysis and presentations, and presenting to senior executives. The ideal candidate should have a strong economics background, excellent communication skills, and knowledge of ASEAN markets. The contract duration is 6-12 months.

Sr Director, Compliance

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Sr. Director, Compliance role is a significant position within the Global Quality Leadership team, reporting to the Vice President, Global Quality, Regulatory and EHS. The role involves ensuring cGMP compliance, developing and implementing compliance processes, and engaging with regulators like the FDA. Key responsibilities include establishing a Global Quality Compliance strategy, leading inspection readiness programs, and advising on industry issues and regulatory changes. The ideal candidate should have a degree in Chemistry, Biotech, or Pharmacy, 15+ years of cGMP experience in the pharmaceutical industry, and experience leading regulatory inspections. They should also possess strong quality assurance skills, experience with regulatory authorities, and excellent communication skills.

Senior Software Engineer I, RCM

Company: Spring Health

Location: Remote

Posted Jan 23, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to serve 10 million people. They are seeking a Senior Engineer for their Revenue Cycle Management Team to build software for efficient payment pathways and user experiences. The role involves creating experiences with React, streamlining payment flows, quality assurance, observability and monitoring, leading features, and mentoring engineers. The target base salary range is $159,100 - $194,150. Spring Health offers comprehensive benefits, including health, dental, vision, 401k match, parental leave, professional development reimbursement, and more.

Production Support, Principal Associate - Capital One Software - (Remote)

Company: Capital One

Location: Richmond, VA / Remote

Posted Jan 23, 2025

Capital One Software is seeking a highly skilled Production Support Principal Associate to join their team. The role involves ensuring the reliability, performance, and optimal functionality of their SaaS product. The ideal candidate should have a strong background in system engineering, troubleshooting, and customer support. Responsibilities include coordinating customer onboarding, creating and maintaining documentation, collaborating with cross-functional teams, and handling high-priority issues outside business hours. The role offers opportunities for automation, continuous improvement, and professional growth.

Staff Software Engineer, Business Experience

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit, a vast online community with 97M daily active users, is seeking a Staff Engineer for a remote role. The ideal candidate will have 8+ years of software development experience, proficiency in front-end languages like JavaScript, TypeScript, and frameworks such as React or Vue. They will work cross-functionally, contributing to the full development cycle, and help mentor junior engineers. The role offers comprehensive benefits including healthcare, 401k match, and flexible vacation. Reddit is committed to diversity and equal opportunity.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Sr. Manager, Marketing Operations

Company: Pluralsight

Location: Remote

Posted Jan 23, 2025

Pluralsight is seeking a Senior Manager, Marketing Operations to lead a team of automation and technology specialists. The role involves serving as a subject matter expert for Marketo and connected platforms, optimizing data and integrations, and driving data quality initiatives. The ideal candidate will have 5-7 years of marketing operations experience, proficiency in multiple platforms, and a track record of managing and inspiring high-performing teams. They should also have experience in lead management, data enrichment, and knowledge documentation. Pluralsight offers a competitive compensation package, benefits, and a culture that values diversity, trust, and collaboration.

Senior Developer, Back End(Ruby), Core Payments

Company: Fullscript

Location: Remote

Posted Jan 23, 2025

Fullscript, a leading provider of wholeperson care, is seeking an experienced Senior Ruby Engineer to build a platform for rich, stable, and compelling user experiences. The role involves planning solution designs, implementing core business logic, building and maintaining integrations, and contributing to technical improvements. Fullscript offers competitive pay, generous PTO, an RRSP match program, flexible benefits, a training budget, and a discount on their product catalog. They are committed to diversity and equal opportunity employment, with a remote work policy and a focus on sensitive information security.

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Integrations Developer

Company: StackAdapt

Location: Remote

Posted Jan 23, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is seeking an Integration Developer. The role involves designing, developing, and maintaining integration solutions for SaaS systems, collaborating with various teams, and improving application development posture. The ideal candidate should have a Bachelor's degree in computer science or a related field, 3-5 years of hands-on integration development experience, and knowledge of various integration methods and tools. StackAdapt offers a competitive salary, comprehensive benefits, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

Related Pages