Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Business Transformation Consultant-Finance Transformation

Company: IBM

Location: SYDNEY, AU

Posted Dec 17, 2025

The text promotes IBM Consulting's internship program, emphasizing career growth, collaboration with clients, and opportunities for professional development. It highlights a supportive culture, skill-building, and exposure to innovative projects in hybrid cloud and AI, while showcasing a positive outlook on long-term career advancement.

Data Scientist Intern: 2026 - Research Triangle Park

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 17, 2025

This text describes an internship opportunity at IBM's Business Platform Transformation, highlighting roles in AI and data science with collaborative environments, professional development, and impactful projects. It outlines responsibilities involving machine learning, strategic planning, and project management, along with required technical skills and soft skills.

Oracle Cloud Projects & Grants Lead (Public Sector/K12)

Company: IBM

Location: Irvine, US

Posted Dec 17, 2025

This job description outlines a role as an Oracle Cloud PPM Lead, requiring expertise in managing project portfolio modules, client collaboration, and strategic partnerships. Responsibilities include leading project implementations, configuring systems, and ensuring alignment with business processes. The position demands extensive ERP experience, strong communication skills, and the ability to work in a dynamic environment.

Data Scientist-Advanced Analytics - Junior

Company: IBM

Location: NO City, BR

Posted Dec 17, 2025

This job posting describes a role within IBM Consulting's innovation centers, focusing on data visualization tools like PowerBI, Spotfire, and Tableau. The position requires a bachelor's degree and expertise in data visualization technologies, with emphasis on delivering technical solutions to clients worldwide.

Package Consultant-Oracle HCM Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This text promotes an Oracle Cloud Consultant role at IBM Consulting, emphasizing collaboration, innovation, and career growth opportunities. It highlights working with global clients on hybrid cloud and AI solutions, along with technical expertise requirements and preferred qualifications.

Application Developer-Edge & Network Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

The text highlights opportunities in IBM Cloud, emphasizing career growth, innovation, and technical development. It outlines roles involving product development, collaboration, and expertise in cloud technologies, with requirements including certifications and experience in networking and automation.

SAP BTL Lead

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client relationships, hybrid cloud, and AI innovation. The culture emphasizes growth, collaboration, and technical expertise in roles like Application Developer and Security Administrator.

Data Engineer Machine Learning

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

The text describes job responsibilities related to designing data systems, maintaining infrastructure for machine learning models, and required qualifications such as a bachelor's degree and specific technical skills. It also mentions preferred postgraduate studies in data.

Consultant Oracle Cloud PPM

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. The role involves delivering Oracle Cloud PPM projects, leading solution development, and supporting client success through expertise in finance, technology, and process optimization.

SAP Advanced Variant Configuration (AVC) Lead

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a role in IBM Consulting's SAP Advanced Variant Configuration team, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and responsibilities involving configuration modeling, governance, and integration with business processes. The position requires expertise in SAP modules and offers flexibility to work from anywhere in the US.

Application Developer-ServiceNow

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This role involves collaborating with global clients on innovative projects, requiring a bachelor's degree and certifications in ServiceNow products, with opportunities for professional growth through strategic partnerships and technology platforms.

SAP FI Consultant - Group Reporting (Hana)

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and the role's focus on delivering high-quality SAP HANA implementations. It highlights the importance of technical expertise, industry knowledge, and working within IBM's delivery centers to drive technological adoption and client success.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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