Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Lead IT Business Analyst

Company: Fortune Brands

Location: Deerfield, IL

Posted Sep 26, 2025

1+ years of experience with systems design and development from business requirements analysis through implementation. General leadership and management skills.

Concierge Security Officer-(Near O'hare)

Company: P4 Security Solutions

Location: Chicago, IL

Posted Sep 26, 2025

Customer service and front desk reception. Contacting appropriate individuals (site supervisors, field management, etc.). Routine patrols and incident response.

Nurse Surveyor (HEALTH FACILITIES SURVEILLANCE NURSE)

Company: State of Illinois

Location: Westchester, IL

Posted Sep 26, 2025

Requires appropriate, valid driver’s license. Requires (a) graduation from an approved nursing education program resulting in an associate or a diploma degree…

Director of Content Marketing (Remote Available)

Company: S&S Activewear LLC

Location: Bolingbrook, IL

Posted Sep 25, 2025

Define and own go-to-market messaging across all stages of the customer journey, ensuring consistency across web, email, events, sales enablement, catalogs, and…

HVAC Mechanic I Manufacturing Facility I $50+/hr l 2nd Shift

Company: Helion Group

Location: La Grange Park, IL

Posted Sep 26, 2025

High school diploma or GED; technical training or certification in HVAC required. Diagnose mechanical and electrical issues and perform timely repairs.

Cyber - Enterprise Security - Microsoft M365 Security Senior Manager

Company: Deloitte

Location: Chicago, IL

Posted Sep 26, 2025

Lead teams documenting platform technical issues, analysis, client communication, and resolution as part of cyber risk mitigation steps.

Industrial Maintenance Electrician | $52+/hr | 1st Shift

Company: Helion Group

Location: Cicero, IL

Posted Sep 25, 2025

*8+ years* of experience in *industrial electrical maintenance*, preferably in a *manufacturing environment*. *Trace and diagnose* control and power circuits to…

Analyst, Customer Service

Company: Rio Tinto

Location: Chicago, IL

Posted Sep 26, 2025

This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, port agents,…

Access Control Analyst

Company: HighTower Advisors

Location: Chicago, IL

Posted Sep 25, 2025

Associate’s degree in information technology or Cybersecurity, relevant certifications or related field preferred; or equivalent relevant experience.

Closet Installer

Company: Perfection Custom Closets

Location: Niles, IL

Posted Sep 25, 2025

*Valid driver’s license with clean MVR (Required)*. Read and follow design plans, layouts, and measurements. Ability to safely use hand and power tools.

CNC / Swiss Machine Operator (2nd / 3rd shift)

Company: Viant Medical

Location: Wheeling, IL

Posted Sep 26, 2025

Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual…

Healthcare Data Analyst

Company: The University of Chicago

Location: Chicago, IL

Posted Sep 25, 2025

Master’s degree in biostatistics, computer science, or other related field OR requisite job experience in statistical analysis. Expert in SQL and Excel.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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