Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Financial Program Specialist (Financial Specialist)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Nov 13, 2024

The text describes a corrections professional role that fosters a humane and secure environment, ensuring public safety and preparing individuals for successful reentry into communities. The agency's workforce is highly skilled, diverse, and innovative, creating a strong foundation of safety and security. They emphasize humanity and normalcy to develop good neighbors. The role requires U.S. citizenship, and there are special conditions of employment including pre-employment screenings, background investigations, and a mandatory Core Value Assessment. The position is part of a bargaining unit, and successful completion of a three-week training course at Glynco, Georgia is required. The Department of Justice, the agency, is committed to fostering a diverse and inclusive work environment.

Supervisory Investigative Analyst

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text announces a job opening for a Supervisory Investigative Analyst (GS-1805-13) in the U.S. Department of Justice. The role involves administering support for criminal justice, humanitarian, and public safety information sharing between the nation's law enforcement community and foreign counterparts. The position aims to enhance national safety and security through transnational investigative efforts. The announcement will close upon receiving the first 100 applicants. Key requirements include U.S. citizenship, a pre-employment security investigation, a drug screening, a potential one-year probationary period, Selective Service registration for males born after December 31, 1959, and the ability to obtain a Top Secret security clearance. Qualifications necessitate one year of specialized experience at the GS-12 level or equivalent, involving establishing operational procedures, researching complex investigative requests, and conducting complex database searches. The position offers a comprehensive benefits package as part of a U.S. government career.

Principal Cloud Engineer

Company: Banner Bank

Location: Washington DC

Posted Nov 13, 2024

Banner Bank is a financial institution with a strong presence in the Pacific Northwest, offering a range of financial services and products. The company is committed to employee volunteerism and community involvement, and is seeking a Principal Cloud Engineer to join its team.

Navy Acquisition Systems SME & Data Analyst

Company: NavAide

Location: Washington DC

Posted Nov 12, 2024

The job posting is seeking a talented and driven DoDNavy Acquisition Systems amp Data Analyst to join the SSP eBusiness Office team. The successful candidate will support the team in transitioning the Navy client into the Navys Electronic Procurement System ePS solution. The role involves data analysis, data migration, and reporting, and requires strong critical thinking skills and experience in the DoD or DoN Acquisition Procure to Pay operating environment.

Teacher Assistant, Infant

Company: Legislative Branch - House of Representatives

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The text describes a job posting for a Teacher Assistant position in a childcare setting. The role involves assisting in delivering high-quality childcare services. The required qualifications include a Child Development Associate (CDA) Credential, two years of childcare experience, and preferably an associate degree in early childhood or a related field. The candidate must demonstrate knowledge of child development, organizational skills, and the ability to work under stress. Proficiency in using various office systems and maintaining certifications in CPR and First Aid is also required. The position offers a comprehensive benefits package as part of a U.S. government career.

Civil Engineer (Highway) - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is for a Preconstruction Engineer, offering national leadership in advancing FHWA's design and preconstruction engineering programs, with a focus on consultant services. The role involves developing, implementing, managing, and administering consultant services for enhancing FHWA's stewardship and oversight of these practices. The job requires U.S. citizenship, specialized experience, and submission of application and resume online by the closing date. Qualifications include technical direction, leadership, or assistance in improving state DOTs or public agencies' projects, and experience with design, preconstruction, and consultant services programs.

Attorney-Adviser

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is in the Office of Mission Support (OMS); Environmental Appeals Board. It requires a J.D. or LL.M. degree, active bar membership, and at least one year of specialized experience equivalent to GS-14 level. The role involves understanding and applying complex statutory and regulatory requirements, resolving difficult legal issues, and communicating effectively. The position is designated as High Risk and requires a background investigation. Work-from-home and schedule flexibilities are offered, but travel, transportation, and relocation expenses are not covered by EPA.

Enterprise Architect (Active DOD Clearance) - Part Time

Company: NavAide

Location: Washington DC

Posted Nov 12, 2024

NavAide is seeking a Senior Systems Enterprise Architect to provide EA support within the Department of Defense. The role involves leading DoD Business Enterprise Architecture initiatives, developing and maintaining system and enterprise architecture views, and providing system software and technical recommendations.

Facilities and Property Management Specialist

Company: Department of the Treasury - Treasury, Financial Crimes Enforcement Network

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

Join FinCEN, the nation's financial intelligence unit, to safeguard the financial system from financial crimes. This role involves preventing and detecting terrorist financing, money laundering, and other financial crimes. The position requires a Top Secret clearance, involving a thorough background investigation and continuous vetting. Key requirements include specialized experience in facilities, property, and space management, and contractor performance monitoring. U.S. Citizenship is mandatory. Benefits include flexible work schedules, telework opportunities, and a comprehensive benefits package.

Supervisor Research and Analysis

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text describes a job opening for a Supervisor Research and Analysis position at the Departmental Offices, Domestic Finance - Office of Financial Research. The role involves directing and overseeing a team within the Financial Markets or Financial institutions section. Key requirements include U.S. Citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience is needed, particularly in senior or leadership positions conducting research and analysis of economic phenomena. Qualifications include a degree in Economics, Mathematics, or Statistics, or a combination of education and experience. The Office of Financial Research offers flexible work schedules, challenging work, and a comprehensive benefits package.

Attorney Advisor (International) (Public Notice Flyer)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The U.S. Department of Commerce's Commercial Law Development Program (CLDP) is recruiting for an Attorney-Advisor position. The role involves assessing legal needs of host countries and designing technical assistance programs. Preferred qualifications include experience in trade law, project management, and working with foreign governments. A law degree, bar membership, and Secret level security clearance are required. Frequent international travel is necessary, with preference for familiarity with Eastern Europe, Central Asia, or Pakistan. Proficiency in specific languages is also advantageous.

Maintenance Worker

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Clarkston, Washington Clarkston, Washington

Posted Nov 13, 2024

This is a Direct Hire Authority (DHA) solicitation for a Maintenance Worker position at the Lower Granite Natural Resources Office in Clarkston, Washington. The office, operated by the U.S. Army Corps of Engineers, maintains and oversees multiple recreation sites and resources. The role requires a valid driver's license, pre-employment drug and physical tests, and the ability to obtain a U.S. Army Corps of Engineers boat operator license within 12 months. The position involves working weekends, holidays, and 25% TDY or business travel. It requires lifting heavy objects (up to 90 lbs) and working in various weather conditions. No specific education is required, but candidates must demonstrate maintenance skills such as painting, carpentry, and plumbing repairs.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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