Excellent Customer Service Jobs in Remote

421,112 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Strategic Account Manager

Company: Vertafore

Location: Remote

Posted Jan 28, 2025

Vertafore is seeking Strategic Account Managers with 5-7 years of B2B software sales experience. The role involves retaining and expanding customer relationships, selling Vertafore products, and executing the Vertafore Value Selling Process. Key responsibilities include resolving customer concerns, suggesting solutions, and expanding Vertafore's footprint. The ideal candidate should have excellent communication skills, a proven track record, and strong technical skills. Vertafore offers a flexible work environment, competitive benefits, and bonus plans. The role requires occasional travel and the ability to work remotely.

Compliance, US Investigations Associate

Company: Coinbase

Location: Remote

Posted Jan 28, 2025

Coinbase is seeking a passionate and experienced Investigation Analyst to join their team. The role involves conducting in-depth blockchain analytics and financial crime investigations to support the company's BSAAML program. The ideal candidate should have a Bachelor's degree, minimum 2 years of relevant experience, and a detailed understanding of financial products. They should be able to apply various investigatory techniques, communicate effectively, and maintain high ethical standards. The job offers a competitive salary, benefits, and the opportunity to work on high-stakes cases. Coinbase is committed to diversity and equal opportunity employment.

Inside Sales Representative - Debt Consultant

Company: Achieve

Location: Remote

Posted Jan 28, 2025

Achieve is a digital personal finance company offering innovative solutions to help people improve their financial situation. The New Member Enrollment Sales team plays a crucial role in guiding members through their financial journey, providing debt resolution and personal or home loans. The role involves high volume outbound calls, consultative selling, and collaboration with underwriting teams. Achieve offers competitive compensation, benefits, and a supportive work environment, with opportunities for career growth and work-life balance.

Adoption Customer Success Manager

Company: HiBob

Location: Remote

Posted Jan 28, 2025

HiBob, a fast-growing HR platform, is seeking an experienced Customer Success Manager. The role involves managing an EU book of business, providing excellent client service, and working in a fast-paced startup environment. HiBob offers competitive compensation, benefits, and pre-IPO equity. The company is committed to diversity and inclusion, and offers flexible working arrangements, including hybrid work, remote work, and social events.

Annotations System Engineer

Company: Simbe Robotics

Location: Remote

Posted Jan 28, 2025

The Annotation Systems Engineer role at Simbe involves managing annotation processes, developing guidelines, collaborating with engineering teams, ensuring data quality, and optimizing team performance. The role requires excellent communication skills, technical proficiency in Python, Bash scripting, and web frontend programming, and familiarity with source control systems. Preferred qualifications include a degree in Computer Science and annotation experience. Simbe offers a dynamic, inclusive culture focused on retail innovation, customer value, empathy, transparency, agility, innovation, and leadership.

Platform Manager, Privacy

Company: Airbnb

Location: Remote

Posted Jan 28, 2025

Airbnb, founded in 2007, is a global platform connecting travelers with hosts, offering unique stays and experiences. The company is mission-driven, focusing on creating belonging everywhere. The Privacy Platform Manager role is crucial, ensuring privacy is built into platform capabilities. The role requires 10+ years of product or project management experience, a strong interest in privacy, and excellent collaboration skills. The position is remote-eligible in the US, excluding certain states.

Recruiter, Mission Team

Company: Vannevar Labs

Location: Remote

Posted Jan 28, 2025

Vannevar Labs, a defense startup founded in 2019, is seeking a recruitment specialist with 5+ years of experience, 3+ years in tech or high-growth startups, and 2+ years in the defense industry. The role involves full-lifecycle recruiting, creative sourcing, and process improvement. The company offers competitive benefits including health insurance, remote work, unlimited PTO, and lifestyle stipends. Vannevar Labs is committed to equal opportunity employment and encourages applicants from all backgrounds.

Sr Marketing Analytics Manager

Company: Abnormal Security

Location: Remote

Posted Jan 28, 2025

Abnormal Security, a leading provider of AI-driven cybersecurity solutions, is seeking a dynamic Sr Marketing Analytics Manager to join their growing team. The role involves owning the marketing technology stack, driving integration of systems, and evaluating marketing effectiveness across various channels. The successful candidate will build and deliver analytics reports, develop revenue and performance dashboards, and establish metrics to monitor performance. They will also lead data orchestration of multitouch attribution efforts, prepare presentations on marketing performance, and support OKR reporting. The ideal candidate should have 8+ years of experience in marketing analytics, strong proficiency in Salesforce SFDC, Sigma, Google Analytics, and Excel, and a deep understanding of marketing technology ecosystems.

Senior Director of Sales Enablement

Company: VETRO FiberMap

Location: Remote

Posted Jan 28, 2025

VETRO is seeking a Senior Director of Sales Enablement to develop and implement sales enablement strategies that align with the company's business objectives and drive revenue growth. The ideal candidate will have extensive experience in sales leadership and enablement, with a proven track record of driving sales performance through strategic initiatives. Key responsibilities include designing and executing a comprehensive sales enablement strategy, overseeing sales enablement programs, creating high-impact content, and establishing sales enablement metrics. The role requires strong communication skills, strategic thinking, and the ability to work cross-functionally with various teams. VETRO offers a competitive compensation package, remote work options, and a mission to bridge the digital divide.

Staff Engineer, Smart Value Recapture

Company: Chainlink Labs

Location: Remote

Posted Jan 28, 2025

Chainlink Labs, a leading developer of Chainlink, a decentralized computing platform, is seeking a Staff Software Engineer. The role involves collaborating with a team of experts to build scalable, secure, and reliable software for smart contracts. The engineer will work on equitable value distribution, distributed systems, DeFi protocol integration, data ecosystem evolution, and tooling development. Requirements include 7+ years of professional engineering experience, proficiency in Golang, C++, TypeScript, Java, or Python, and experience with cloud-based big data systems. Desired qualifications include Golang coding experience, financial application experience, and experience working with distributed systems.

Senior Software Engineer, Smart Value Recapture

Company: Chainlink Labs

Location: Remote

Posted Jan 28, 2025

Chainlink Labs, a leading developer of Chainlink, a decentralized computing platform, is seeking a Senior Software Engineer. The role involves collaborating with a team of experts to build scalable, secure, and reliable software for smart contracts. The engineer will work on equitable value distribution, distributed systems, DeFi protocol integration, and tooling for blockchain ecosystem insights. The ideal candidate has 6+ years of professional engineering experience, strong experience in Golang, C++, TypeScript, Java, or Python, and knowledge of computer science fundamentals and systems design. Experience in blockchain and distributed systems is desired. The company offers a remote-based role with a commitment to equal opportunity.

Market Development Representative (MDR)

Company: BlueVoyant

Location: Remote

Posted Jan 28, 2025

BlueVoyant is seeking a Market Development Representative to collaborate with various teams to optimize lead conversion processes and enhance marketing initiatives. The role involves event and webinar management, lead conversion optimization, and utilizing sales and AI tools. Strong analytical skills, communication, and the ability to work independently are required. BlueVoyant, a cybersecurity company, offers a dynamic work environment with a team of former government cyber officials and private sector experts.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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