Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Senior DevOps Engineer (Remote - US)

Company: Nextech

Location: Remote

Posted Jan 28, 2025

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. They offer competitive pay, generous bonuses, great healthcare, and a comprehensive wellness program. The Senior DevOps Engineer role focuses on improving infrastructure automation and operations, collaborating with engineering teams, and ensuring system stability and reliability. Minimum requirements include 5+ years of DevOps experience, strong understanding of Azure or AWS, and experience with tools like Terraform, Ansible, and Azure DevOps. Preferred qualifications include at least one cloud-related certification. Nextech operates as a remote work organization with a generous annual bonus opportunity, flexible time off, and comprehensive health insurance benefits.

Business Development Associate (Intern to Hire)

Company: insightsoftware

Location: Remote

Posted Jan 28, 2025

Insightsoftware is a global provider of financial solutions for the Office of the CFO, offering products across financial planning, accounting, and operations. They are seeking a highly motivated Business Development Associate for a paid internship, with the goal of transitioning to a full-time role within three months. The position involves learning sales skills, understanding day-to-day operations, and meeting performance goals. Qualifications include previous sales experience, discipline, strong communication skills, and computer proficiency. The company values team orientation, drive, and grit, and is committed to equal employment opportunities.

Content Marketing Specialist

Company: Sauce

Location: Remote

Posted Jan 28, 2025

Sauce, a premier restaurant technology platform, is seeking a content marketing professional to develop resources for potential customers, enable sales teams, support customer success, and create case studies. The role involves creating presales content, sales enablement materials, customer success resources, and newsletters. The ideal candidate should have 5+ years of experience in content marketing, sales enablement, or customer communication roles, preferably in a SaaS environment. They should possess strong writing, editing, and storytelling abilities, along with basic design skills and familiarity with email marketing platforms. Sauce offers a competitive compensation package, company-sponsored insurance, paid parental leave, a flexible work environment, and responsible paid time off.

Senior Customer Success Manager, Enterprise

Company: 1Password

Location: Remote

Posted Jan 28, 2025

1Password is seeking a Senior Customer Success Manager with a proven track record in managing a book of business in a SaaS or tech environment. The role involves guiding enterprise-level teams and business customers through their 1Password lifecycle, working closely with Onboarding and Account Management. The individual will act as a customer champion, influencing not only their own customers and processes but also those across the entire Customer Success organization. This is a remote opportunity within Canada and the US Eastern Time Zone, preferred. The annual base salary is between $90,000 USD and $122,000 USD for US-based roles and between $85,000 CAD and $115,000 CAD for Canadian-based roles, both commission-eligible. The role offers comprehensive benefits, including health and wellbeing programs, growth and future opportunities, and flexibility and community initiatives. 1Password is committed to fostering an inclusive, diverse, and equitable workplace.

Workday Implementation & Systems Manager

Company: Connor Group

Location: Remote

Posted Jan 28, 2025

Connor Group, a professional services firm of Big 4 alumni and industry executives, is seeking an experienced Workday HCM Implementation & Systems Manager. The role involves leading the internal Workday HCM implementation, managing the system post-go-live, and serving as an internal Subject Matter Expert. Key responsibilities include project planning, configuration, testing, deployment, system management, and continuous improvement. The ideal candidate should have a Workday certification, at least 10 years of HCM experience, and a proven track record in leading successful Workday implementations. The role offers impactful work, growth opportunities, and global exposure.

Enterprise Implementation Consultant

Company: ServiceTitan

Location: Remote

Posted Jan 28, 2025

The Enterprise Implementation Services team at ServiceTitan is crucial for clients' sustained success, managing setup, configuration, training, and testing of the ServiceTitan platform. They guide clients through the entire implementation process, tailoring strategies to optimize efficiency and drive measurable outcomes. The role involves managing multiple projects, partnering with Delivery Managers, leading scoping sessions, delivering configured environments, conducting training, identifying risks, collaborating with cross-functional teams, staying updated on new features, and traveling for client onsite work. The ideal candidate has 5+ years of relevant experience, a Bachelor's Degree, exceptional organizational skills, proactive problem-solving abilities, strong client relationship skills, and a collaborative mindset. ServiceTitan offers flexible work, comprehensive benefits, and a commitment to diversity and fair compensation.

Python Cloud Developer

Company: Conversant Group

Location: Remote

Posted Jan 28, 2025

Conversant Group, a mission-based global IT infrastructure and security consulting company founded in 2009, is seeking a Python Cloud Developer. The company, dedicated to defeating cyber terrorists, is organized into three battalions: Athena7, Grypho5, and Fenix24. The Python Cloud Developer will design and develop Python-based services, contribute to the evolution of the Service-Oriented Architecture (SOA), work with data engineering teams, conduct code reviews, and collaborate with cross-functional teams. The ideal candidate should have extensive Python experience, cloud experience (preferably with Microsoft Azure), microservices and SOA expertise, CICD expertise, data stream handling experience, unit testing and test automation skills, and a strong understanding of security best practices.

Account Executive

Company: Kontakt.io

Location: Remote

Posted Jan 28, 2025

Kontaktio is a healthcare platform that leverages AI, RTLS, and EHR data to automate workflows, improve asset utilization, and enhance staff productivity. The platform has demonstrated a 10X ROI and over 20 use cases, with a growth trajectory of quadrupling ARR and expanding the team from 70 to 130 professionals in 24 months. Backed by a $475M investment from Goldman Sachs, Kontaktio aims to reach $100M+ ARR and seeks a skilled Account Executive to accelerate growth. The company emphasizes ease of use, fast outcomes, and scalability, with a focus on delivering positive patient experiences and outcomes.

Manager, Privacy Engineering

Company: Lumin Digital

Location: Remote

Posted Jan 28, 2025

The Manager Privacy Engineering will lead teams in developing and enhancing data privacy processes and technologies in cloud environments, ensuring compliance with privacy frameworks, standards, and regulatory requirements. This role involves collaborating with cross-functional teams to design risk treatments, maintain system inventories, and provide comprehensive reporting on program performance. The position requires a subject matter expert in data privacy, keeping up with industry developments and advising leadership on evolving standards.

Account Executive (State/Local Government)

Company: Level Access

Location: Remote

Posted Jan 28, 2025

Level Access, a FedRAMP certified company, is seeking a State and Local Account Executive. The role involves acquiring new government customers, driving cross-sell into select verticals, and maintaining high activity levels. Responsibilities include building prospecting campaigns, managing full cycle sales, delivering compelling arguments for digital accessibility, and partnering with internal stakeholders. The ideal candidate should have 7+ years of business-to-business sales experience, solution selling skills, and a deep understanding of government procurement practices. The role offers a competitive benefits package and is remote with optional access to the Arlington VA office.

Azure Consultant

Company: ANS Group

Location: Remote

Posted Jan 28, 2025

The job posting is for an Azure Consultant role at ANS, a company that values diversity and work-life balance. The role involves collaborating with customers to design and deploy cloud-based solutions on the Microsoft Azure platform, with responsibilities including leading technical projects, providing technical insights, and ensuring security and DevOps practices. The ideal candidate should have extensive knowledge of the Azure platform, architecture and design skills, cloud migration experience, and familiarity with DevOps practices. ANS offers competitive benefits, including flexible working, health insurance, pension contributions, and personal growth development time.

Financial Crimes Analyst II

Company: Lead Bank

Location: Remote

Posted Jan 28, 2025

Lead is a fintech company offering banking infrastructure for embedded financial products and services. They operate an FDIC-insured bank in Kansas City, Missouri, with offices in San Francisco, Sunnyvale, and New York City. The company is built for a dynamic financial landscape, blending regulatory and technological expertise to help fintech partners scale operations with compliance and creativity. The Financial Crimes Analyst II role involves conducting investigations into suspicious activity of core banking clients and fintech partnerships, performing onboarding risk reviews, and completing SARs. The role requires at least 35 years of banking BSA experience, preferred CBAP, CAFP, or CAMs certifications, and strong communication skills. Lead offers competitive compensation, medical and dental benefits, paid parental leave, and a flexible vacation policy.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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