Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Engineering Manager

Company: Qualia

Location: USA

Posted Jan 23, 2025

Qualia, a leading B2B real estate technology company, is hiring an experienced Engineering Manager to lead a core engineering team. The role involves working on complex, high-liability projects, making key architectural decisions, and mentoring team members. The ideal candidate has 35 years of full-stack engineering experience, 2+ years leading engineering teams, and a strong background in enterprise software and fintech. The company offers a competitive salary, equity, and benefits package, and is committed to fostering a diverse and inclusive work environment.

Head of Sales & Solutions

Company: Nearform

Location: USA

Posted Jan 23, 2025

Nearform, a global tech consultancy, is seeking a Head of Sales & Solutions to drive revenue growth and expand their market presence in the Americas. The role involves leading a high-performing sales team, developing strategic sales plans, and building strong relationships with key clients and partners. The ideal candidate should have at least 10 years of experience in a sales & solutions leadership role, preferably in a technology consulting firm. They should possess a deep understanding of the software development lifecycle, strong business acumen, excellent communication skills, and a passion for technology. Benefits include medical, vision, and dental coverage, a 401k, comprehensive paid time off, remote work options, home office support, investment in growth, and a positive company culture.

Senior Enterprise Account Executive

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking a Sr Enterprise Account Executive to drive revenue and ensure long-term success in North America. The role involves managing the full sales cycle, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of enterprise SaaS sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. Contentsquare offers a competitive salary, flexible work policies, and a range of benefits including career development, mentorship, and stock options.

Bodily Injury Claims Adjuster

Company: Reserv

Location: USA

Posted Jan 23, 2025

Reserv, an insurtech founded in May 2022, is seeking highly organized and customer-focused Resolution Specialists. The ideal candidate will be responsible for handling transportation-related claims, collaborating with product and engineering teams, and providing prompt, courteous, and high-quality customer service. The company values diversity and innovation, offering a generous health insurance package, 401k retirement plan, competitive PTO policy, and work-from-anywhere flexibility.

Staff Machine Learning Engineer, Notifications Content Science

Company: Pinterest

Location: USA

Posted Jan 23, 2025

The Notifications Content Science team at Pinterest is responsible for driving top-line growth by recommending personalized, high-quality, and inspirational content to Pinners through various channels. They focus on minimizing user churn by delivering engaging and contextually relevant content. The team designs, builds, and maintains machine learning components for content retrieval, ranking, and blending. They tackle complex problems, build and improve ML models, and collaborate with cross-functional stakeholders to influence the team's engineering strategy.

Account Executive - Product Sales (Link)

Company: Stripe

Location: USA

Posted Jan 23, 2025

Stripe, a financial infrastructure platform for businesses, is seeking a Payment Product Specialist Account Executive. The role involves driving growth of Stripe's payment offerings, collaborating with product engineering and marketing teams, and leading in-depth product discussions with clients. The ideal candidate should have at least 10+ years of client-facing experience, strong communication skills, and the ability to work in an unstructured, fast-moving environment.

Systems Administrator

Company: SoundStack

Location: USA

Posted Jan 23, 2025

SoundStack is an audio-as-a-service company that has been delivering innovative audio solutions for over 12 years. They serve a global community of over 12,000 publishers, enabling them to upload, deliver, and monetize audio content. The Systems Administrator role in their Technical Operations team is crucial for maintaining infrastructure availability and supporting 24/7 operations. Key responsibilities include deploying and maintaining servers, supporting incident management, and collaborating on process improvements. The ideal candidate should have strong knowledge of Windows and Linux server deployment, experience with automation tools, and a proactive approach to problem-solving.

Customer Service Team Lead

Company: Clipboard Health

Location: USA

Posted Jan 23, 2025

The role of a Customer Service Team Leader involves coaching and mentoring team members to improve performance, maintaining high standards, and ensuring a positive customer experience. Key responsibilities include monitoring agent performance, providing frequent coaching, handling escalations, and setting SMART goals. The ideal candidate should have at least 2 years of coaching, team leader, and customer service experience, strong communication skills, a problem-solving mindset, and the ability to manage under pressure. The position is fully remote, requiring a minimum 15Mbps wired internet connection, i5 processor, 12GB RAM, a quiet working environment, and steady power and internet connection. The role operates 24/7 with a rotating roster, requiring overlap with EST/PST time zones and flexibility for weekend shifts.

Client Partner (Account Manager) in IT for Pharma

Company: Appsilon

Location: USA

Posted Jan 23, 2025

Appsilon is a global leader in R and Shiny, specializing in software development and data innovation for Fortune 500 clients. They are seeking an Account Manager with a sales hunter mindset, technological expertise, and life sciences familiarity. The role involves achieving revenue targets, creating case studies, generating SQLs for cross-sells, and driving customer development. Appsilon offers a competitive salary, flexible working hours, and opportunities for career growth.

Account Executive, Mid-Market

Company: Figma

Location: USA

Posted Jan 23, 2025

Figma is seeking an Account Executive MidMarket to drive sales and maximize revenue. The role involves building and nurturing relationships with key decision-makers, understanding complex business needs, and delivering innovative solutions. The successful candidate will create and manage a pipeline of MidMarket accounts, apply effective discovery and value-selling techniques, align with executives on business challenges, and conduct thorough analysis to create account plans. They will also manage a book of business, cocreate with cross-functional partners, and leverage opportunities to advance executive-level relationships. Figma values continuous learning and development, encouraging applicants who are excited to grow and develop their skills.

Real Estate Program Manager

Company: Dropbox

Location: USA

Posted Jan 23, 2025

Dropbox is seeking a Senior Program Manager to lead and innovate across its global real estate portfolio. The role involves optimizing the company's real estate portfolio, collaborating with teammates and stakeholders, and managing property managers and landlords. The ideal candidate should have extensive experience in real estate program management, strong problem-solving skills, and proficiency in property and workplace management tools. The position requires frequent travel to the San Francisco Studio.

Client Billing Support Specialist

Company: Grow Therapy

Location: USA

Posted Jan 23, 2025

Grow Therapy is seeking a Client Billing Support Specialist for a remote position. The role involves troubleshooting and resolving technical issues, assisting and educating customers, and advocating for clients and therapists. The ideal candidate should have experience with insurance, medical terminology, and health tech. The salary range is $46,750 - $51,945 USD. The company values empathy, problem-solving, and customer experience.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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