Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Healthcare Quality and Accreditation Specialist

Company: Curai

Location: USA

Posted Jan 23, 2025

Curai Health, an AI-powered virtual clinic, is seeking a Healthcare Quality and Accreditation Specialist. The role involves managing compliance with NCQA standards, overseeing quality metrics, and ensuring telemedicine services adhere to industry-leading standards. The specialist will lead clinical quality and accreditation initiatives, collaborate with various teams, and drive continuous improvement in clinical quality. The ideal candidate should have a Bachelor's degree in Healthcare Administration, Nursing, or a related field, with a minimum of 35 years of experience in clinical quality accreditation or healthcare compliance. Strong knowledge of NCQA standards, excellent analytical and communication skills, and the ability to work in a remote, fast-paced environment are required. Curai Health offers competitive compensation, unlimited PTO, flexible working hours, remote working options, excellent benefits, and a 401k plan with employer matching.

VP of Product Management - Platform

Company: Degreed

Location: USA

Posted Jan 23, 2025

Degreed is seeking a dynamic and experienced VP of Product Management to join their Platform Product team. The role involves defining and executing the vision strategy and roadmap for Degreed's enterprise platform. Key responsibilities include product strategy and vision, roadmap development, team leadership, stakeholder collaboration, market analysis, product lifecycle management, customer advocacy, metrics and KPIs, and product enablement. The ideal candidate should have 10+ years of product management experience, deep expertise in enterprise software and SaaS platform ecosystems, agile expertise, technical proficiency, and a relevant degree. The compensation package is $250,000 - $300,000, with comprehensive benefits including health insurance, dental and vision plans, life insurance, disability insurance, 401k retirement savings plan, education benefit, parental leave, unlimited PTO, and a wellness stipend.

Senior Software Engineer - Risk & Fraud

Company: Eventbrite, Inc.

Location: USA

Posted Jan 23, 2025

Eventbrite's Risk and Fraud Engineering team is a cross-functional group responsible for protecting users from bad actors, inappropriate content, and financial fraud. They work on a platform that impacts various parts of the company, from account creation to event payout. The team consists of software engineers, data scientists, data analysts, product managers, and an engineering manager. They value collaboration, clear communication, and opportunities for learning. As a Sr Software Engineer, you will build and maintain the risk and fraud platform, work with data scientists' models, and contribute to the tech stack's future direction. The team uses Python, Django, TypeScript, AWS, MySQL, DynamoDB, lambda, CDK, OpenSearch, Celery, Snowflake, Airflow, and SageMaker. The ideal candidate has 4+ years of experience in building scalable software applications, strong Python and TypeScript skills, cloud platform experience, SQL and NoSQL DB knowledge, and a bias for action.

Senior Product Designer

Company: AllTrails

Location: USA

Posted Jan 23, 2025

AllTrails, a globally recognized outdoors platform, is seeking a Senior Product Designer with 5+ years of experience. The role involves designing and shipping high-quality, user-centric products for web, iOS, and Android. The ideal candidate should have a strong product design sensibility, excellent UX/UI skills, and the ability to collaborate effectively across functions. AllTrails offers a competitive compensation package, wellbeing benefits, flexible work arrangements, and a commitment to diversity and inclusivity.

Associate Computer Vision Engineer

Company: Planet

Location: USA

Posted Jan 23, 2025

Planet is hiring an Associate Computer Vision Engineer for a part-time, temporary position to work on the next generation small satellite bus. The role involves designing, prototyping, testing, and deploying geolocation algorithms and hardware-software solutions for processing data directly onboard satellites. The engineer will work with a multidisciplinary team to tackle challenging problems in Earth observation, combining neural net-based geolocation with GNSS, IMU, and star tracker information. The position offers the unique opportunity to work at the intersection of hardware, software, and machine learning, with responsibilities including developing SLAM-like techniques, calibrating camera data, curating datasets, optimizing system performance, and documenting methodologies in high-impact publications.

Transaction Coordinator

Company: Truehold

Location: USA

Posted Jan 23, 2025

Truehold, a leading Single-Family Rental platform, is seeking a detail-oriented Transaction Coordinator. The role involves drafting and managing Purchase and Sale Agreements, assisting with due diligence tasks, and providing vacation coverage. The ideal candidate should have strong organizational skills, proficiency in Microsoft Office Suite, and familiarity with real estate transaction processes. A Bachelor's degree in Real Estate Business or related field is preferred, along with 12 years of experience in real estate transactions. Truehold values professionalism, teamwork, and adaptability.

Transaction Manager

Company: Truehold

Location: USA

Posted Jan 23, 2025

Truehold, a leading provider of residential sale-leasebacks, is seeking a Transaction Manager with 2+ years of experience in real estate mortgage processing or a similar role. The role involves managing the end-to-end process from contract signing to closing, reviewing documents, and partnering with external parties to ensure smooth transactions. The company offers a collaborative culture, competitive benefits, and flexible work arrangements. The mission is to create a new type of senior living that enables people to enjoy their health and wealth as they age without giving up their homes.

Principal Product Manager - Docking

Company: Lime

Location: USA

Posted Jan 23, 2025

Lime, a leading global shared electric vehicle company, is seeking a Principal Product Manager for its Vehicle PM team. The role involves defining the product vision, leading cross-functional teams, and driving product development. The ideal candidate should have extensive experience in hardware or firmware product development, a passion for Lime's mission, and strong empathy for customers. The role is remote-friendly but requires travel to US locations. Lime offers competitive compensation, health and wellness benefits, flexible vacation policies, and professional growth opportunities.

Trainer - Customer Success

Company: brightwheel

Location: USA

Posted Jan 23, 2025

Brightwheel is seeking a trainer for its customer-facing teams. The ideal candidate is a teacher and coach who can help new team members ramp up effectively during their first 30 days. This includes ownership over training, ensuring new hires meet necessary metrics, and collaborating with stakeholders to identify additional training needs. The role involves identifying and organizing all skills topics and training needed for new employees, revamping and developing training materials, and setting new hire goals. The candidate should have 3+ years of experience in a customer-facing role, demonstrated coaching and teaching skills in a remote environment, and strong prioritization and sales skills. Brightwheel offers a competitive compensation package, including base salary, equity, and benefits.

Sr. IT Workspace Engineer

Company: EDB

Location: USA

Posted Jan 23, 2025

The company is seeking a highly skilled and motivated Workspace Engineer for a fully remote position. The ideal candidate should have extensive experience as an Okta Administrator, advanced SSO integration expertise, and a strong background in endpoint management. The role involves managing and supporting Okta environments, Workspace One, Google Workspace, and Slack. The candidate will also be responsible for troubleshooting issues, engineering security policies, and collaborating with cross-functional teams. The company values excellent communication skills, self-starting abilities, and strong problem-solving skills.

Director - R&D Change Management Communications

Company: Twilio

Location: USA

Posted Jan 23, 2025

Twilio, a global company that opposes racism and promotes diversity, equity, and inclusion, is seeking a Director of Strategic Communications for its RampD organization. The role involves creating and leading executive-level messaging, developing communication strategies, and managing multiple initiatives. The ideal candidate should have 8-10 years of executive communications experience, strong writing skills, strategic thinking, and the ability to handle crises. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, or San Jose, CA. Approximately 5-10 travel is anticipated.

Integrations Developer

Company: StackAdapt

Location: USA

Posted Jan 23, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking an Integration Developer to design, develop, and maintain integration solutions for SaaS systems. The role requires hands-on development experience, a passion for learning new tools, and collaboration with IT Operations and cross-functional business departments. The ideal candidate will build innovative integration solutions to streamline complex business process flows involving multiple SaaS applications. StackAdapt is a remote-first company offering a competitive salary, comprehensive benefits, and a supportive culture.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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