Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Sr. Manager - Technical Delivery (PSE)

Company: GitLab

Location: USA

Posted Jan 19, 2025

The role of Senior Manager Technical Delivery at GitLab involves leading Professional Services Engineers who provide installation, migration, training, and advisory services to customers. This includes handling installations from single-node Omnibus to large reference architectures, and advisory services across the entire GitLab feature stack. The role requires interfacing with customers and GitLab Product Engineering teams to ensure customer success and drive improvements into GitLab features and processes. Key responsibilities include establishing and managing goals for Professional Services Engineers, identifying process improvements, developing thought leadership presentations, leading and coaching team members, managing resource assignments, reviewing statements of work, leading consulting delivery, staying updated on GitLab product releases, managing operational metrics and financial goals, collaborating with peers for efficiency improvements, being a trusted advisor to sales teams, delivering updates on key engagements, and demonstrating progressive experience in managing professional services or customer success. GitLab supports this role with benefits for health, finances, and wellbeing, an all-remote asynchronous work environment, flexible paid time off, team member resource groups, equity compensation, a growth and development budget, parental leave, and home office support.

Benefits Coordinator

Company: Lime

Location: USA

Posted Jan 19, 2025

Lime, a leading global electric vehicle company, is hiring a Benefits Coordinator. The role involves administering employee benefits programs, serving as a primary point of contact for benefits-related queries, and ensuring compliance and efficiency. The ideal candidate should have 2+ years of benefits experience, strong analytical skills, and proficiency in MS Excel or Google Sheets. Lime offers competitive salaries, health and wellness benefits, flexible vacation policies, and professional growth opportunities.

Project Coordinator I

Company: User Interviews

Location: USA

Posted Jan 19, 2025

User Interviews is a fully remote company that values a strong remote culture, trust in employees, and continuous improvement. They specialize in participant recruitment and management for user research, working with companies like Atlassian, Amazon, and Spotify. The Project Coordinator role involves managing client projects, recruitment, and customer support. The company offers competitive benefits, including health insurance, retirement plans, and flexible work arrangements. They emphasize diversity, equity, and inclusion, and are committed to continuous improvement.

Psychiatric Mental Health Nurse Practitioner (PMHNP) - Online Faculty

Company: Adtalem Global Education

Location: USA

Posted Jan 19, 2025

Chamberlain University, a 130-year-old institution, is seeking part-time Online Faculty for its Master of Science in Nursing Psychiatric Mental Health Nurse Practitioner (MSN PMHNP) Program. The university, with 31,000 students and 68,000 alumni, aims to educate and empower diverse healthcare professionals. The role involves inspiring students, engaging them in discussions, evaluating academic progress, and promoting student success. Qualifications include an MSN and DNP or MSN and PhD in nursing, at least 1 year of practice experience in psychiatric mental health nursing, online teaching experience, active unencumbered RN and APRN licenses, and PMHNP national certification. The expected compensation rate is between $715 and $1950 per earned credit hour.

Leadership & Management in the Healthcare Systems - Faculty

Company: Adtalem Global Education

Location: USA

Posted Jan 19, 2025

Chamberlain University, with a 130-year history, is seeking Part Time Online Visiting Professors for its MSN program. The university is known for its culture of 'Chamberlain Care', which emphasizes service excellence and care for self, colleagues, patients, and all. The role involves teaching courses like 'Leadership & Management Within Complex Healthcare Systems', providing regular feedback, engaging students in discussions, and evaluating academic progress. Qualifications include an MSN and DNP or PhD in nursing, active unencumbered compact nursing license, subject matter expertise, excellent communication skills, and proficiency in MS Office and online platforms. The expected compensation rate is between $715 and $1950 per earned credit hour.

Data Analyst - Operations

Company: hims & hers

Location: USA

Posted Jan 19, 2025

The Data Analyst for Operations Analytics role at Hims & Hers involves leveraging analytics to optimize business processes, uncover insights, and enhance efficiency. The role requires strong proficiency in SQL, data manipulation, and modern analytics tools like Looker, Google BigQuery, and DBT. The ideal candidate should have 5+ years of experience in data analysis, operations analytics, or a related field, with a proven ability to work with complex datasets and translate them into actionable insights. The role offers competitive compensation, unlimited PTO, comprehensive health benefits, and a supportive work environment.

Brand Communications Officer

Company: Mozilla

Location: USA

Posted Jan 19, 2025

The Mozilla Foundation, a nonprofit organization, seeks a Brand Communications Officer to strengthen its brand identity. The role involves 40% time in brand development, creating and overseeing a strategic communications plan, and developing compelling messages. 20% time is dedicated to internal communications, ensuring staff are trained in using core messages. 40% time is allocated to partnerships, sourcing new external partnerships and engaging in alliance building. The ideal candidate has 8+ years of experience in strategic roles, preferably in consumer businesses, with a strong understanding of corporate communications and excellent written and verbal skills. The starting salary ranges from $117,100,000 to $177,557,000, depending on the location. Benefits include private medical insurance, extended sick leave, and a professional development budget.

Senior Frontend Engineer - Top of Funnel

Company: Reddit

Location: USA

Posted Jan 19, 2025

Reddit is offering a unique opportunity for a seasoned web application developer to join the Top of Funnel team. The role involves collaborating with partner teams, tackling design and product problems, and working cross-functionally to build novel products and features. The ideal candidate should have 5+ years of experience in web application development, proficiency in JavaScript, TypeScript, or other relevant languages, and experience with frontend web frameworks like React, Vue, or Angular. The role is fully remote, but candidates must be located in CST or EST timezones. Benefits include comprehensive healthcare, 401k matching, workspace benefits, professional development funds, family planning support, flexible vacation, 4+ months paid parental leave, and paid volunteer time off.

Security Solutions Consultant (Sales role)

Company: Pax8

Location: USA

Posted Jan 19, 2025

The Security Solution Consultant role at Pax8 involves selling Cloud Security SaaS products to MSPs in the US and Canada. Key responsibilities include qualifying leads, providing product demonstrations, closing sales, managing pipelines, and resolving customer concerns. Ideal candidates have 3+ years of sales and SaaS experience, knowledge of security services, and CRM systems. Familiarity with Pax8's product line and cloud technologies is required. A base salary of $68,250 with OTE starting at $105,000 is offered.

Senior Engineering Director - Safety Technology

Company: Reddit

Location: USA

Posted Jan 19, 2025

Reddit is seeking an experienced Senior Director of Safety Technology to lead and manage teams of engineers, machine learning experts, data scientists, and threat analysts. The role involves building and scaling systems to ensure platform and user safety, tackling challenges like abuse detection, content moderation, and proactive threat mitigation. The ideal candidate should have 8+ years of experience leading technical teams and projects in the safety space, excellent people management skills, and technical expertise in content moderation and antispam within a consumer platform at scale. The position offers comprehensive healthcare benefits, 401k matching, workspace benefits, personal and professional development funds, family planning support, flexible vacation, 4+ months paid parental leave, and paid volunteer time off.

Director of Marketing

Company: Teikametrics

Location: USA

Posted Jan 19, 2025

Teikametrics, a growth-stage company with a remote-first culture, is hiring a Director of Marketing. The role involves leading end-to-end marketing strategy, managing a high-performing team, and driving revenue growth. The ideal candidate has 8-10 years of marketing experience in SaaS, preferably in Retail or eCommerce, and is highly data-driven. They should be able to build and lead demand generation strategies, shape content marketing, and foster a culture of collaboration and innovation. Teikametrics offers a competitive benefits package, including unlimited PTO, a 401K, learning and development stipend, home office allowance, and flexible work schedule.

Staff Engineering Program Manager

Company: Lime

Location: USA

Posted Jan 19, 2025

Lime, a leading electric vehicle company, is seeking a Staff Engineering Program Manager to lead the development of next-generation vehicles and accessories. The role involves coordinating a cross-functional team, facilitating technical discussions, managing program costs, and ensuring timely delivery. The ideal candidate should have 6+ years of program management experience, a strong technical background, and excellent communication skills. Lime offers competitive salaries, health and wellness benefits, flexible vacation policies, and professional growth opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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