Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Strategic Program Manager - Talent Enablement

Company: Figma

Location: USA

Posted Dec 15, 2024

The text is a job description for an experienced Program Manager to lead and shape strategic initiatives for Figma's hiring practices. The ideal candidate should have experience in project management, recruiting process tools, analytics, and change management. The role involves leading large complex programs, using data to inform decision-making, and driving adoption of new solutions.

Grant Accounting Manager

Company: Khan Academy

Location: USA

Posted Dec 15, 2024

Khan Academy is a nonprofit organization with a mission to provide a free world-class education to anyone anywhere. They offer a proven learning platform with free high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. They have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, with a focus on learners in historically underresourced communities. The organization values diversity, equity, inclusion, and belonging, and strives to be world-class in investing in their people. They are looking for a Grant Accounting Manager to manage grant allocations and compliance within a $100 million budget. The role requires a growth mindset, dynamic and evolving environments, and experience in grant accounting, revenue recognition, and fund accounting principles. The organization offers competitive salaries, ample paid time off, a remote-first culture, generous parental leave, and opportunities to work on high-impact products that are defining the future of education.

Senior Marketing Operations Program Manager

Company: Apollo

Location: USA

Posted Dec 15, 2024

The text discusses a job opportunity for a Senior Program Manager Marketing Operations at Apollo, a company that supports large GraphQL platforms. The role involves analyzing data from marketing campaigns, driving marketing efficiency, and advancing the Lead Scoring model. The candidate should have 8+ years of experience in marketing operations, be able to work autonomously, and have experience with Salesforce, Marketo, and analytical tools.

Litigation Counsel

Company: hims & hers

Location: USA

Posted Dec 15, 2024

The text describes a job role for a Litigation Counsel at Hims amp Hers. The successful candidate will be responsible for managing and overseeing litigation, providing legal guidance, and working with cross-functional teams. The role involves working on interesting and novel issues at the intersection of healthcare technology and ecommerce. The candidate should have a JD from an ABA-accredited law school, 5+ years of experience, excellent communication skills, and the ability to manage a complex workload. The company offers competitive salary, equity compensation, unlimited PTO, comprehensive health benefits, and other benefits.

Data Science Manager - Expansion

Company: Mercury

Location: USA

Posted Dec 15, 2024

The text describes a role for a Senior Data Science Manager at Mercury, a financial technology company. The role involves leading the development of data infrastructure, AI systems, and analytics capabilities for new financial products. The candidate should have experience in managing analytics teams, deep expertise in SQL, Python, and data modeling, and hands-on experience with generative AI and agentic frameworks. The total rewards package includes base salary, equity, stock options, and benefits.

Senior Manager - Enterprise Sales

Company: Modern Health

Location: USA

Posted Dec 15, 2024

The Role: Modern Health is seeking a Senior Manager Enterprise Sales to lead and scale their growing sales team, focusing on high-performance revenue goals. The position requires 8+ years of management experience in high-growth SaaS or employee benefits companies, with a proven track record of leading teams to exceed growth targets. Benefits include medical, dental, vision, disability, life insurance, a high-deductible health plan, flexible spending account, access to coaches and therapists, generous time off, and professional development stipend.

Sr. Technical Support Engineer

Company: ScienceLogic

Location: USA

Posted Dec 15, 2024

ScienceLogic is looking for a Senior Technical Support Engineer to provide high-quality enterprise-level technical support for their products. The role requires excellent knowledge of systems, network, and application monitoring tools, as well as impeccable communication skills. The successful candidate will have the opportunity to provide technical support for ScienceLogic's cutting-edge hybrid cloud network monitoring software and act as a Tier 2 escalation point for advanced customer issues.

Account Executive

Company: Health iPASS

Location: USA

Posted Dec 15, 2024

The Account Executive role at Health iPASS is a fully remote position with a focus on sales and customer service. The ideal candidate should have experience in sales and customer service, and be able to balance customer orientation and a results-driven approach. The primary goal is to identify opportunities with prospects and new clients, and build them into long-term profitable relationships. The role requires creating detailed business plans, managing the full sales cycle, and providing professional after-sales support.

Content Moderator

Company: Miaplaza

Location: USA

Posted Dec 15, 2024

Miaplaza is seeking a Content Moderator to join their team. The role involves monitoring and reviewing student-generated content, responding to inquiries, providing constructive feedback, and collaborating with the moderation team to refine content policies. The ideal candidate should have at least one year of work experience, access to a computer or laptop, and strong proficiency with technology. The expected starting pay range is $1691 - $2334 per hour.

Plant-Based Campaigns

Company: Mercy For Animals

Location: USA

Posted Dec 15, 2024

Mercy For Animals is seeking an independent contractor to plan and execute sustained pressure campaigns promoting plant-based menu policies in the United States. The ideal candidate should have at least one year of professional experience in awareness-raising campaigns, issue advocacy, corporate relations, project management, or a related area. The position requires excellent organizational, time management, and project management skills, as well as superior written and spoken communication skills and a strong understanding of the US food industry and plant-based diet shift advocacy.

Tax Manager

Company: Wealthfront

Location: USA

Posted Dec 15, 2024

Wealthfront is seeking a Tax Manager to join the Finance and Accounting team and play a foundational role in developing and managing the tax function. The position offers the opportunity to design and implement key tax processes while eventually building and leading a tax team to scale with the company's growth. The Tax Manager will collaborate with leading accounting, tax, and advisory firms, and participate in all stages of tax planning initiatives. The role requires a minimum of six years of corporate income tax experience and a bachelor's degree in Accounting or Finance. The estimated annual salary range is $148,000 - $171,000 USD plus bonus and equity.

Sr. Software Engineer (Ruby)

Company: Nava

Location: USA

Posted Dec 15, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have a mission to restore trust between people and public institutions, focusing on populations that are the least protected. As a client services company, they work with government agencies to improve how people apply for benefits, navigate healthcare, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. The full-stack engineer role involves designing, implementing, and delivering services that millions of Americans depend on, with a focus on building inclusive, well-designed, fast, scalable, and secure systems. The team works with fellow Nava engineers, government partners, and other contractors to architect, implement, and deploy new systems and improvements. They also create tools and processes to automate development, testing, and production workflows, and participate in on-call rotations to support production systems and investigate issues.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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