Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Business Development Manager - Cardiology

Company: Tempus

Location: USA

Posted Dec 15, 2024

The text expresses a strong interest in hiring a Business Development Manager for Tempus' Cardiology team. The role involves driving strategic business collaborations, creating detailed strategic plans, leading proposal work, and coordinating cross-functional teams. The candidate must have deep domain knowledge of the Cardiac Devices or Cardiac Software industry, expertise in healthcare with a focus on cardiology and electrophysiology, and experience selling capital or software solutions into the healthcare landscape.

Senior Director - Global People Business Partners

Company: Coursera

Location: USA

Posted Dec 15, 2024

The job overview is for a Senior Director of Global Business Partners at Coursera, responsible for developing a high-performance global organization. The role involves forging strong relationships with executive members, leading a high-caliber team, and cultivating a performance-driven culture. Responsibilities include managing change, fostering team growth, and driving innovation. The role requires a Bachelor's degree in HR Business Administration or a related field, 10+ years of progressive HR experience, and proven tech industry experience. The role offers competitive pay and benefits.

Internal Audit Lead

Company: Mercury

Location: USA

Posted Dec 15, 2024

The text describes a job opening for an Internal Audit Manager at Mercury, a financial technology company. The role involves executing audits, planning internal audits, coaching junior team members, assessing compliance, and creating the annual audit plan. The total rewards package includes base salary, equity, stock options, and benefits. The target new hire base salary ranges vary based on location and experience.

Account Manager

Company: Dropbox

Location: USA

Posted Dec 15, 2024

The Account Manager role at Dropbox is responsible for maintaining and growing relationships with existing customers, driving revenue retention, and selling the entire DBX solution set. The ideal candidate should have 4+ years of sales experience, prior experience selling into IT, and be highly collaborative and engaged.

Sr Revenue Operations Lead - Strategic Initiatives

Company: Upwork

Location: USA

Posted Dec 15, 2024

Upwork is a global marketplace for work, serving businesses and freelancers. They have done over $33 billion in work through their platform, enabling professionals to find work they're passionate about and innovate their careers. They are seeking a Senior Revenue Operations Lead to support the Land Sales Team and Territory Strategy. The role involves designing scalable systems and strategies, leading sales planning processes, and ensuring data accuracy. The company values diversity, inclusion, and a vibrant culture.

Special Projects

Company: Coalition, Inc.

Location: USA

Posted Dec 15, 2024

This role involves working on various tactical and strategic projects to support the growth of a high-speed, high-growth company. The ideal candidate is a proactive individual with a strong background in startups or top-tier performance in their previous role. The role requires leading complex projects, data synthesis, advanced analytics, market research, and collaboration with cross-functional teams. The compensation range is $115,000 to $160,000 per year, and the company offers benefits such as medical, dental, and vision coverage, flexible PTO, and wellness programs.

Engagement Manager

Company: Rackspace

Location: USA

Posted Dec 15, 2024

The Rackspace Engagement Manager is responsible for managing multiple related projects, ensuring coherence in the program, and developing project plans. They must adhere to company policies, manage customers, and provide guidance on utilizing services. The role requires a Bachelor's Degree in a related field, at least 2 years of experience, and certifications like PMP, Scrum Master, or AWS Cloud Practitioner. The anticipated starting pay range varies by location.

Staff Frontend Engineer - Grafana DataViz

Company: Grafana Labs

Location: USA

Posted Dec 15, 2024

This is a remote opportunity for a Staff Software Engineer in the DataViz squad of Grafana Frontend. The role involves leading a team, working on panel visualizations, and contributing to the development of Grafana's portfolio with a focus on performance, maintainability, and extensibility. The ideal candidate is comfortable working remotely, has solid professional experience as a Frontend Engineer, and is interested in data visualization and transformation. The role requires clear communication, collaboration, and the ability to transform ideas into working code. Grafana is a highly technological solution with a strong community of users and contributors.

Business Analyst

Company: Oddball

Location: USA

Posted Dec 15, 2024

Oddball is seeking a Business Analyst to work on a pivotal Federal program that positively impacts millions of Americans daily. The ideal candidate should have experience in customer support, technical support, training materials development, and collaboration tools. They should also have a consultant mindset, experience in Agile development, and be able to work remotely. Oddball is an equal opportunity employer and offers competitive compensation.

Operations Coordinator

Company: Impossible Foods

Location: USA

Posted Dec 15, 2024

Impossible Foods is seeking a professional to manage order processing and logistics coordination. The role involves collaborating with internal and external partners to optimize order processes and meet a high fill order rate. The position is great for an early-career professional to learn operational ropes in a dynamic supply chain.

Sr. Program Manager - EDB Postgres Community Initiatives

Company: EDB

Location: USA

Posted Dec 15, 2024

As a key team member, you will be EDB's primary face to the Postgres Community, driving community feedback and initiatives into the EDB Product organization. You will collaborate with EDB hackers to amplify work, manage and monitor hackers' visibility, and partner with Product Marketing for Postgres Community conference strategy. You will promote EDB speakers and sponsorship at Postgres conferences, strengthen community ties, and own EDB's contributions to the annual data project. You will bring passion, curiosity, and a high-articulate understanding of Postgres, along with stellar communications skills and experience in the Postgres community. In-depth knowledge of Postgres and open source database technologies, extensive experience in impactful communications, and working within a you-build-it-you-own-it culture will give you an edge.

Senior iOS Engineer, Quality Engineering

Company: Airbnb

Location: USA

Posted Dec 15, 2024

The Community You Will Join: The Quality Engineering team at Airbnb is responsible for building high-quality software efficiently. They enable engineers to build highly testable systems and own and continuously improve test automation tools, environments, and frameworks. The Difference You Will Make: As a Senior iOS Engineer, you will help meet the challenge of assuring quality at scale by developing and maintaining test tools, environments, frameworks, and writing and testing product system code. Your Expertise: The role requires a Bachelor's degree in computer science or engineering, 5+ years of mobile development experience, or 2+ years with a PhD in a fast-paced, high-growth tech environment. You must have demonstrable knowledge in Swift and XCUITest, demonstrated expertise in developing testability and test automation frameworks, and experience developing or testing distributed systems. The Location: This position is US Remote Eligible, with occasional work at an Airbnb office or attendance at offsites as agreed to with your manager.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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