Excellent Customer Service Jobs in USA

531,745 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Lead Service Delivery Manager

Company: Bloomreach

Location: USA

Posted Dec 05, 2024

Bloomreach is a leading Commerce Experience Cloud that empowers brands to deliver personalized customer journeys. They offer a suite of products for true personalization and digital commerce growth, including Discovery, Content, Engagement, and more. The company serves over 850 global brands and has recently raised $175 million in funding. The Lead Service Delivery Manager role involves managing external projects, creating project plans, managing implementation projects, and facilitating customer meetings. The ideal candidate has 7+ years of relevant experience, a BABS degree in a technical or business field, and strong presentation, written, and verbal communication skills.

Manager, Enterprise Customer Success

Company: CaptivateIQ

Location: USA

Posted Dec 05, 2024

CaptivateIQ is seeking a Manager of Enterprise Customer Success to lead a team of six high-performing CSMs. The ideal candidate is a results-driven leader with experience in customer success, developing top-tier talent, and driving adoption, retention, and expansion across complex enterprise accounts. The role involves team leadership, customer success strategy development, renewal and retention management, customer engagement, and cross-functional collaboration with Sales, Product, and Professional Services.

Account Executive - Laser Scanning

Company: NavVis

Location: USA

Posted Dec 05, 2024

NavVis offers tools to map the world as it is and to pave the way to a better future. They are looking for a sales representative to spark curiosity in potential customers and grow existing customer relationships in the AEC Surveying and Laser Scanning verticals. The role involves owning the full sales cycle, showcasing NavVis solutions at trade shows, and closing deals with a high conversion rate, particularly for the innovative NavVis VLX Indoor Mobile Mapping system.

Business Development Specialist - Geospatial Solutions

Company: NavVis

Location: USA

Posted Dec 05, 2024

NavVis is a technologically-focused global leader in reality capture and digital factory solutions. They are seeking dynamic and driven Business Development Specialists to join their growing US team. The role involves leveraging technical expertise and passion for spatial data and reality capture technologies to drive sales and connect with key players in industries like construction, engineering, and infrastructure.

Director - CRM

Company: The Athletic Media Company

Location: USA

Posted Dec 05, 2024

The Athletic is a digital sports media company that aims to bring true sports fans closer to their favorite athletes, teams, and leagues. They serve a diverse audience seeking immersive storytelling and a likeminded community. Founded in 2016, they have major operational hubs in several cities and employ over 600 creators. Their newsroom has produced in-depth reports, podcasts, and other premium content. The role of the CRM leader is to drive subscriber growth, engagement, and retention, and solidify The Athletic as the best sports news destination.

Inside Sales Manager

Company: Safe Haven Security

Location: USA

Posted Dec 05, 2024

Safe Haven Security is seeking an Inside Sales Manager to join their growing team. The role involves managing and growing networked relationships with industry vendor partners, maintaining and exceeding minimum personal sales requirements, and providing real-time coaching and call shadowing. The company offers a competitive weekly base salary, uncapped commissions, overrides, monthly performance bonuses, and health benefits. The candidate will undergo a 3-week mandatory sales management training at the company's corporate headquarters in Kansas City, Missouri.

Enterprise Account Executive - Coursera for Business

Company: Coursera

Location: USA

Posted Dec 05, 2024

The Enterprise Solutions team at Coursera serves global organizations, aiming to increase global access to a world-class education. As an Enterprise Account Executive, you'll focus on surpassing sales quotas, driving revenue growth, and consulting with prospective customers. The role requires 4+ years of experience selling Enterprise SaaS solutions, overachieving sales targets, and traveling to customer meetings. Coursera offers competitive pay, benefits, and potential for variable pay and equity.

Global Head of Brand Marketing and Creative Campaigns

Company: Dropbox

Location: USA

Posted Dec 05, 2024

The role of Global Head of Brand Marketing and Creative involves leading efforts to grow, implement, and manage the brand strategy and positioning worldwide. The ideal candidate should have a solid understanding of the B2B SaaS landscape, extensive marketing experience, and a passion for building brands that resonate with customers. The role requires developing and executing the company's global brand strategy, leading and managing a high-performing team, managing the creative process, developing and implementing effective marketing campaigns, and working collaboratively with various teams to integrate with go-to-market strategies.

Director - Sales Effectiveness & Programs

Company: Coursera

Location: USA

Posted Dec 05, 2024

The job overview is for a Director of Sales Excellence and Programs role at Coursera. The role involves developing sales programs, playbooks, and enablement strategies to support growth and instill a disciplined sales process. The role requires a deep understanding of scaling enterprise GoToMarket strategies, modern sales methodologies, and the ability to foster cross-functional collaboration. The role is strategic, involving sales leadership, program development, content management, cross-functional collaboration, performance monitoring, and coaching.

Psychiatric Mental Health Nurse Practitioner (PMHNP) - Online Faculty

Company: Adtalem Global Education

Location: USA

Posted Dec 05, 2024

Chamberlain University is seeking online faculty for their Master of Science in Nursing Psychiatric Mental Health Nurse Practitioner program. The course of instruction includes differential diagnosis in psychiatric mental health across the lifespan, diagnosis and management in psychiatric mental health, and psychiatric mental health capstone practicum and intensive. The faculty is expected to inspire students, engage them in discussions, evaluate academic progress, display care and professionalism, be available to students, bring professional experience to life, promote student success, foster a positive learning environment, use technological options, model effective communications, set clear expectations, ensure content relevance, provide support, introduce problem-based learning, facilitate discussions, evaluate student progress, and communicate regularly. The position requires an MSN and DNP or MSN and PhD in nursing degrees, at least 1 year of practice experience in psychiatric mental health nursing, online teaching experience, an active unencumbered RN nursing license, an active unencumbered APRN nursing license in the required state, PMHNP national certification, subject matter expertise, excellent communication skills, and proficiency in using MS Office and the internet.

Enterprise Account Executive - Embedded Payroll Partnerships

Company: Gusto, Inc.

Location: USA

Posted Dec 05, 2024

Gusto Embedded Payroll is an API-based product that enables software developers to embed and customize payroll directly into their software. It works in any type of platform, serving small and medium businesses, SaaS business operations, fintech, neobanks, and more. The role of an Enterprise Account Executive for Gusto Embedded Payroll involves engaging with executive teams within leading technology companies to evaluate, negotiate, and offer Gusto's embedded payroll solution as a core part of their strategic initiatives. The ideal candidate should have experience in strategic partnerships, business development, and enterprise sales.

Sr. Manager of Customer Success

Company: Cobalt

Location: USA

Posted Dec 05, 2024

Cobalt is seeking a Senior Manager of Customer Success to help scale and manage their Customer Success Team. The role involves providing training and development opportunities, enabling the team to drive customer health scores, product adoption, and playbooks for customer touch points and business reviews. The candidate should have 5 years of experience managing a team of Customer Success Managers, a global mindset, and the ability to deliver quality at speed. Cobalt is an equal opportunity employer and offers competitive compensation, equity, and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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