Excellent Customer Service Jobs in USA

531,745 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Cloud FinOps Consultant

Company: Bluemantis

Location: USA

Posted Dec 05, 2024

Blue Mantis is seeking a highly skilled and experienced Cloud FinOps Consultant to join their industry-leading FinOps consulting practice. The role involves delivering FinOps services to customers, supporting engagements, influencing the direction and strategy of the FinOps consulting practice, and ensuring exceptional value to clients. The ideal candidate should have a deep understanding of cloud financial management and experience leading FinOps practices or providing top-tier FinOps consulting.

Bilingual Global Logistics Specialist (Spanish or Japanese)

Company: iHerb

Location: USA

Posted Dec 05, 2024

The Junior Global Logistics Specialist will coordinate with various logistics companies to ensure timely and economical outbound shipments. The position requires bilingual skills, interpersonal and communication skills, problem-solving abilities, and experience in logistics. The job involves reporting discrepancies, maintaining TMS vendor rates, and organizing customer survey results.

Sr. Cloud Security Engineer

Company: iHerb

Location: USA

Posted Dec 05, 2024

The Cybersecurity Engineer position involves evaluating and enforcing cybersecurity and compliance controls, protecting iHerbs from internal and external threats, and working closely with technology teams to define and implement security best practices. The role requires designing and developing cloud security solutions, developing automated security solutions, collaborating on Security as Code, and participating in architecture and design reviews. The position also involves evaluating and responding to security threats and performing hands-on support for various security technologies.

SCM Architect

Company: iHerb

Location: USA

Posted Dec 05, 2024

The SCM Architect role at iHerb is crucial for driving data-driven supply chain transformation initiatives. The ideal candidate should have a robust background in data management, analytics, and technology solutions. They will lead design authority of high-volume enterprise applications, optimize performance, and develop end-to-end architecture comprising of SAP IBP, ARIBA, and S4 SCM solutions. The role involves collaborating with cross-functional teams, leading data management initiatives, and implementing scalable data models for advanced analytics.

Associate Manager, Drive Experience

Company: Doordashusa

Location: USA

Posted Dec 05, 2024

The text describes a job opening for an Associate Manager in Drive Experience at DoorDash. The role involves scaling the team to meet DoorDash's expansion while maintaining a human touch for consumers. The candidate should have demonstrated experience, effective execution, and the ability to solve complex problems. They will work closely with cross-functional teams and lead two fast-growing and strategic areas of the business. DoorDash values diversity and inclusion and offers a comprehensive benefits package.

Sr. Staff Payroll Services Engineer

Company: Gusto, Inc.

Location: USA

Posted Dec 05, 2024

Gusto is hiring seasoned engineers to work on core platform capabilities, improving existing systems, and building the future of their payroll system. The role involves guiding projects end-to-end, influencing feature specs, executing on projects, and maintaining code. The team is responsible for payroll operations, tax accuracy, ledger, engine, and platform services. The successful applicant will have at least 12+ years of experience, experience in designing and developing distributed systems, and experience in building fault-tolerant, mission-critical software.

Monetization/Revenue Product Manager

Company: Function Health

Location: USA

Posted Dec 05, 2024

Function Health is seeking a confident and competent Product Manager to join their dynamic team. The ideal candidate will be meticulous, self-motivated, and capable of thriving in a fast-paced environment. The role involves developing and implementing monetization strategies, enhancing product revenue streams, and communicating the value of monetization features to users. The successful candidate will have 5+ years of direct experience in monetization aspects of product management and a proven track record of developing and executing innovative revenue generation strategies.

Senior Staff Software Engineer - Platform

Company: Gusto, Inc.

Location: USA

Posted Dec 05, 2024

The job posting is for a Senior Staff Software Engineer position in Platform. The role involves designing, developing, and maintaining scalable authorization management systems, collaborating with cross-functional teams, and contributing to the codebase primarily using Ruby on Rails and GraphQL. The company offers a cash compensation amount targeted at $191,000 - $214,000 in Denver and most remote locations, and $225,000 - $252,000 in San Francisco and New York. Stock equity is additional.

Staff Product Designer - Growth Acquisition

Company: Gusto, Inc.

Location: USA

Posted Dec 05, 2024

Gusto is seeking a Growth Staff Product Designer to help elevate user experiences and contribute to the company's continued growth. The designer will work closely with cross-functional teams, leverage data, and create designs that align with the commitment to long-term trust-centered growth. The Growth Team at Gusto is dedicated to helping customers find, adopt, and engage with the company's products meaningfully, prioritizing a user-centric design ethos.

Growth Marketing Associate - TikTok & Snapchat

Company: Nutrafol

Location: USA

Posted Dec 05, 2024

The text describes a job posting for a Growth Marketing Associate position at Nutrafol, focusing on managing and optimizing TikTok and SnapChat marketing campaigns for new customer acquisition. The role involves daily budget management, pixel optimization, AB testing, and collaboration with various teams. The ideal candidate should have at least 3+ years of experience in TikTok conversion optimized campaigns and a growth mindset.

Senior Analytics Engineer

Company: Grafana Labs

Location: USA

Posted Dec 05, 2024

The Sr Analytics Engineer role at Grafana Labs involves owning and maintaining the data stack, ensuring data availability and accuracy, partnering with stakeholders, and creating best practices. The ideal candidate should have 35+ years of experience in data modeling, dbt, dashboard development, and business analysis. They should have a passion for understanding business questions, excellent analytical skills, and the ability to influence VP priorities. The role requires working in cloud environments and having experience with monitoring, observability, log aggregation, or APM. The base compensation range is $123,933 - $148,719, with benefits including equity and bonus if applicable.

Client Solutions Project Manager

Company: ServiceRocket

Location: USA

Posted Dec 05, 2024

ServiceRocket is a global tech-enabled services company seeking a Senior Project Manager to manage complex customer projects and drive delivery across organizational boundaries. The company offers a collaborative work environment, professional growth opportunities, and a culture that values diversity and inclusion. The US annual pay range for this position is between $94,022 and $182,543 per annum.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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