Excellent Customer Service Jobs in USA

531,745 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Leave Payroll Analyst

Company: Sparrow

Location: USA

Posted Dec 04, 2024

As a Leave Payroll Analyst, you will be responsible for preparing employee leave and payroll calculations for customers. You will work with leave specialists to prepare customized payroll plans and reconciliations, ensure correct calculations, and collaborate with various key parties. The role involves building a better product, collecting and sharing product feedback, and implementing process improvements. The position requires 2+ years of experience in data-focused operations, payroll accounting, or bookkeeping, excellent spreadsheet skills, and superior organization skills.

Member of Technical Staff - QA (Manual)

Company: Runway

Location: USA

Posted Dec 04, 2024

The role of a manual QA Engineer at Runways AI creation suite involves ensuring high-quality and reliable products. The ideal candidate should have experience in testing complex applications, understanding AI image and video generation technologies, and collaborating with various teams. The application process requires creating a video using Runway's TextImage to Video feature.

Senior Product Manager

Company: Blockdaemon

Location: USA

Posted Dec 04, 2024

Blockdaemon is seeking a Senior Product Manager to lead institutional wallet initiatives. The ideal candidate has a background in building technical enterprise-focused SaaS products, ideally in fintech and financial services. The role involves strategic thinking, technical leadership, and collaboration with cross-functional teams. The candidate should have 6+ years of product management experience, a strong technical background, and excellent communication skills.

Technical Consultant

Company: Vercel

Location: USA

Posted Dec 04, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster and more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. Vercel is looking for a Technical Consultant to assist Enterprise customers with technical problems and questions. The role requires expertise in the technical elements of the product, clarity of instruction, and a passion for digging deep to find and resolve issues. The Technical Consultant will help establish Vercel's reputation as a company that is exceptional at helping its customers meet their goals.

Member of Support Staff

Company: Runway

Location: USA

Posted Dec 04, 2024

Runway is building a tool to make content creation easy and accessible for creatives. They are growing their support team and are open to remote candidates based in the US or Canada. The support role involves answering tickets, learning about the product, and contributing to the foundational team. They are looking for fast learning individuals with a passion for tech, creativity, and AI.

Senior Customer Success Manager

Company: SuccessKPI Inc.

Location: USA

Posted Dec 04, 2024

SuccessKPI is seeking a Customer Success Manager to drive adoption and customer success in a growing portfolio of top-tier customer accounts. The role offers opportunities for career development, growth, and building industry relationships. The candidate must reside in one of the following states: AZ, CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, NY, PA, TN, TX, VA, or WA.

Staff Software Engineer - Messaging Platform

Company: Reddit

Location: USA

Posted Dec 04, 2024

The DPWF team at Reddit is seeking a Staff Software Engineer to work on infrastructure and software development, with a focus on engineering Kafka as a platform and promoting event-driven architectures. The role involves working collaboratively with a team of software engineers, delivering software to improve Kafka and other messaging components, and contributing to the technical and strategic direction of eventing at Reddit. The ideal candidate has 7+ years of experience developing internet-scale software, experience with asynchronous communication patterns and solutions, and experience developing on top of Kubernetes or similar distributed systems.

Product Success Engineer

Company: Cobalt

Location: USA

Posted Dec 04, 2024

As a Product Success Engineer at Cobalt, you will shape and scale support processes, documentation, tools, and workflows. You will directly support customers and staff, and collaborate with business and product teams to improve support efficiency and effectiveness. The role is remote and requires working in the US Eastern timezone from 8am to 5pm ET.

People Operations Support Associate

Company: Prompt

Location: USA

Posted Dec 04, 2024

The text describes a job posting for a People Operations Support Associate at Prompt, a fast-growing company in the therapy EMR space. The ideal candidate is highly organized, detail-oriented, and passionate about creating a great employee experience. The role involves supporting critical administrative processes, maintaining HR systems and records, and assisting with scheduling and coordination for recruitment efforts. The company is committed to building a team that thrives in a fast-paced, innovative environment and is dedicated to solving complex problems in the healthcare industry.

Project Manager: Thursday - Monday

Company: Appen

Location: USA

Posted Dec 04, 2024

Appen is a global leader in AI enablement, leveraging a crowd of over one million skilled contractors for various data types. They help build and improve AI systems for major tech companies, with a focus on generative AI in sectors like automotive, finance, retail, healthcare, and government. Appen is committed to creating an inclusive workplace and ensuring AI models are helpful, honest, and harmless. They offer a project manager position with a salary range of $85000-$95000.

Enterprise Account Executive

Company: Blockdaemon

Location: USA

Posted Dec 04, 2024

Blockdaemon is seeking an Enterprise Account Executive based in NYC to drive US institutional and enterprise sales efforts. The role involves leading the entire sales process, aligning with company goals, communicating effectively, and providing product support. The candidate should have 5+ years of quotacarrying experience, deep understanding of the blockchain ecosystem, and excellent communication skills. The US base salary range is $150,000 - $175,000.

Lending Manager

Company: Knock

Location: USA

Posted Dec 04, 2024

Knock is a caring group of people offering a first-of-its-kind Knock Bridge Loan that serves homebuyers more conveniently, certainty, and competitively. They are a funded industry-leading company with a passion for building teams, creating efficiencies, and leveraging technology. The Lending Manager Front End position involves managing the bridge loan pipeline, communicating with the team, providing coaching and feedback, and managing outsourced services. The company values diversity, equity, and inclusion and offers top-tier benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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