Excellent Customer Service Jobs in USA

531,745 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Head of Games - Outreach

Company: Kickstarter PBC

Location: USA

Posted Dec 03, 2024

Kickstarter is seeking an experienced Head of Games Outreach to lead their Games team. The role involves managing a team, developing strategies for retaining and acquiring creators, and representing Kickstarter at industry events.

Gainsight Administrator & CX Ops Analyst

Company: Cribl

Location: USA

Posted Dec 03, 2024

The job posting is for a Gainsight Administrator and CX Ops Analyst to drive customer success strategies and operationalize the Cribls customer success platform. The role requires experience in operations, data analysis, and project management, as well as excellent communication and presentation skills.

Senior Analytics Engineer

Company: Patriot Software

Location: USA

Posted Dec 03, 2024

The text is a job description for a Senior Data Analyst role at Patriot Software, a fully remote company. The role involves business intelligence, analytics, and data modeling. The company values data-driven decisions, customer obsession, and continuous learning. The position requires experience in analytics, SaaS at a fintech company, and data modeling for data warehouses. The company offers benefits such as paid time off, medical insurance, and 401k with company match.

Manager, Engineering - Core Services, Infrastructure

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The text describes the infrastructure team at Airbnb, highlighting their work on globalization services, language models, and AI-powered localization. The team values human connections and customer-centricity, and is responsible for shaping the vision and technical strategy for the company's cloud-native strategy.

Manager, Engineering - Web Platform

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The Web Platform team at Airbnb is looking for a manager to lead a team of engineers and improve the productivity of web developers. The team focuses on providing foundational libraries, frameworks, and tools for development, testing, and release. The manager will partner with tech leads to shape the team's strategy and deliver projects that improve the productivity of web engineers.

Contracts Administrator

Company: The Wonderful Company

Location: USA

Posted Dec 03, 2024

The Wonderful Company is seeking a detail-oriented multitasking teammate to join the Corporate Legal team as a contracts administrator. The role involves rolling out, managing, and maintaining the newly implemented Onit Contract Lifecycle Management CLM program for the company's clients across the Wonderful family of businesses. The successful candidate will also support the attorneys in the Corporate Legal Department with tasks such as contract drafting, review, and analysis. The company offers a competitive hourly rate of $4000-$4400, comprehensive medical coverage, vision and dental plans, a 401k with match, and more.

Payments Platform Manager

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The job posting is for a Payments Product Manager at Airbnb, responsible for building a world-class payments and commerce organization. The role involves driving payments funds and ledger vision and strategy, developing and executing a comprehensive multi-year roadmap, and collaborating with cross-functional teams.

Healthcare Project Manager

Company: Acentra Health

Location: USA

Posted Dec 03, 2024

Acentra Health is looking for a Healthcare Project Manager to manage end-to-end processes for software or multiple products and business process services. The selected candidate will work with customers, functional and matrix managers, and staff to ensure projects are delivered on schedule and within budget. The company values experience, project management skills, and the ability to meet and enforce deadlines.

Senior Manager - Field Operations

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The text describes a job opportunity at Airbnb, highlighting the company's commitment to innovation, community, and customer-centricity. The role involves leading a team of Market Managers across the US, Mexico, and Brazil, and requires expertise in global field operations, team management, and market growth strategies.

Senior Machine Learning Engineer

Company: Workiva

Location: USA

Posted Dec 03, 2024

The Senior Machine Learning Engineer is responsible for delivering innovative machine learning solutions across Workiva. The role involves designing systems, developing APIs, and mentoring team members. The job requires proficiency in Python, GO, Java, and experience with model deployment, data pipelines, and infrastructure.

Account Director

Company: BigCommerce

Location: USA

Posted Dec 03, 2024

BigCommerce is looking for an Account Director to join their growing sales team. The role involves driving sales revenue by acquiring new high-value enterprise clients and showcasing the power of the BigCommerce platform.

Sales Engineer

Company: Cribl

Location: USA

Posted Dec 03, 2024

The job posting is for a remote sales engineer role at Cribl, requiring experience in sales, engineering, and security. The role involves helping customers understand the value of Cribl, demoing the product, and supporting customers. The company offers a competitive salary, benefits package, and bonus opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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