Excellent Customer Service Jobs in USA

531,828 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Product Manager

Company: Crux

Location: USA

Posted Dec 01, 2024

Crux is a fast-growing technology company that is building a platform to power the flow of data globally. They are looking for a Senior Product Manager to lead the development of innovative data integration products.

Enterprise Account Executive - AI Enablement

Company: Invisible Technologies

Location: USA

Posted Dec 01, 2024

The role is for an Enterprise Account Executive to grow a portfolio of technology enterprise accounts, close deals, and manage sales cycles. The company offers flexible work arrangements, equity plan, and competitive compensation.

Security Engineering Analyst

Company: Weights & Biases

Location: USA

Posted Dec 01, 2024

Weights amp Biases is seeking a dedicated and skilled Security Analyst to help safeguard their data applications and infrastructure from security threats. The ideal candidate will have hands-on experience in security operations, incident response, and vulnerability management.

Demand Generation Marketing Associate

Company: Zenput

Location: USA

Posted Dec 01, 2024

Crunchtime is a global restaurant brand that uses its software to manage food and labor costs, inventory, and staff scheduling. The company is looking for a Demand Generation Marketing Associate to support its marketing campaigns and webinar program.

Observability Architect

Company: Grafana Labs

Location: USA

Posted Dec 01, 2024

The job posting is for an Observability Architect role at Grafana, requiring a deep understanding of technology, excellent problem-solving skills, and ability to communicate effectively with both technical and non-technical stakeholders. The role involves managing technical relationships, providing strategic consulting, and ensuring the successful achievement of value and ROI of Grafana's products.

Data Analytics Lead

Company: Lumos

Location: USA

Posted Dec 01, 2024

The job posting is for a Data Analytics Lead at Lumos, requiring 7+ years of experience in a Data Analyst or related role within the SaaS space. The responsibilities include enabling data-based decisions, building data infrastructure, and empowering cross-functional teams. The company values autonomy, data modeling, and prioritizing data projects.

Inclusion and Engagement Partner - GCO & G&A

Company: Dropbox

Location: USA

Posted Dec 01, 2024

Dropbox is looking for an exceptional Inclusion and Engagement Partner to join their team. The ideal candidate will have experience building and driving Inclusion and Engagement strategy, and the ability to collaborate cross-functionally in a fast-paced creative environment.

Product Manager, CX

Company: Oura

Location: USA

Posted Dec 01, 2024

Oura is a growth company that empowers people to take a proactive role in their health by building a non-invasive wearable that provides simplified data insights. They are looking for an experienced Product Manager CX to join their team in the US and help build and optimize their customer support tooling and processes.

Customer Success Manager

Company: Hypr

Location: USA

Posted Dec 01, 2024

HYPR is a company that helps organizations create trust in the identity lifecycle by providing authentication security solutions. They are seeking a Customer Success Manager to join their growing team and help customers achieve success with their products.

Senior Product Manager - Consumer Insights

Company: Axios

Location: USA

Posted Dec 01, 2024

Axios is hiring a Senior Product Manager to lead Consumer Insights and work with data platform, marketing, and revenue teams. The ideal candidate is a strategic problem solver with expertise in delivering on the strategy of Consumer Insights and Analytics in a customer-centric environment.

Senior Manager of Professional Services

Company: Ottimate

Location: USA

Posted Dec 01, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are looking for a Senior Manager of Professional Services to lead their Professional Services team, focusing on customer satisfaction and efficient project delivery.

Senior Product Designer

Company: Orum

Location: USA

Posted Dec 01, 2024

Orum is a company that aims to accelerate sales teams by empowering salespeople to achieve more. They are looking for a Senior Product Designer to create user-centered, elegant, and intuitive digital products. The company offers a range of benefits, including flexibility to work anywhere in the US, flexible vacation policy, and meaningful stock options.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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