Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Customer Success Manager - SMB

Company: 1Password

Location: USA

Posted Nov 25, 2024

1Password is a company that provides a password manager service. They are looking for a Customer Success Manager to join their team. The job involves guiding customers through the onboarding process, providing support, and helping them get the most value from their investment in security and privacy. The company offers a range of benefits, including a competitive salary, comprehensive health coverage, and a generous PTO policy.

Partnerships

Company: ElevenLabs

Location: USA

Posted Nov 25, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They have partnered with major publishers and are backed by leading tech and AI companies. The company is hiring to double down on their initial traction and make a generational product company and research lab.

Customer Research Advisor

Company: dscout

Location: USA

Posted Nov 25, 2024

Dscout is a platform that empowers companies to uncover critical insights into user needs and behaviors, driving the development of products and services that make a difference. The company is looking for a Research Advisor to join its growing Customer Experience and Research team, who will work collaboratively with clients to design, recruit, and field research projects.

Trust & Safety Manager - User Policy

Company: Vercel

Location: USA

Posted Nov 25, 2024

Vercel is looking for a User Policy Senior Manager to join their Trust & Safety team. The role involves modernizing internal policies, running policy escalations, and representing the team in company-wide incidents. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Director of Product - CMS & EMS

Company: Finalsite

Location: USA

Posted Nov 25, 2024

Finalsite is a company that provides website communications, enrollment, and marketing platform for schools and school districts. They are seeking a Director of Product for their Content Management System and Enrollment Management System divisions.

Sales Development Representative

Company: Kontakt.io

Location: USA

Posted Nov 25, 2024

Kontaktio is a company that creates smart indoor spaces where people can thrive. They have grown rapidly and are now looking for a Sales Development Representative to join their team. The company emphasizes ease of use, simplicity, and scalability, and is committed to delivering fast outcomes and unmatched scalability.

Senior Director - Talent Development

Company: Twilio

Location: USA

Posted Nov 25, 2024

Twilio is seeking a Senior Director of Talent Development to lead the design and execution of enterprise-wide learning and development initiatives. The role requires a dynamic leader who can collaborate with cross-functional teams to foster a culture of continuous learning and professional development.

Technical Integration Specialist - API

Company: Nextech

Location: USA

Posted Nov 25, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Integration Specialist role provides advanced technical services and support for customer and 3rd party vendor API integrations.

Account Manager

Company: SQUIRE

Location: USA

Posted Nov 25, 2024

SQUIRE is a business management system designed for barbershop owners, providing custom-branded tools and resources to help them attract and retain customers, manage operations, and increase revenue. The company is trusted by barbers in over 3,000 shops globally and is committed to supporting shop owners in bridging the gap between their personal craft and business goals.

Security Compliance Analyst

Company: Figma

Location: USA

Posted Nov 25, 2024

The job description is for a Security Compliance Analyst at Figma, responsible for managing audit certification lifecycles, driving certification roadmaps, and ensuring compliance programs scale with the company's growth. The role requires experience with security compliance frameworks, cloud computing, and cross-functional collaboration.

Customer Enablement Security Officer

Company: Twilio

Location: USA

Posted Nov 25, 2024

Twilio is seeking a Customer Enablement Security Officer to lead a team of analysts responsible for addressing InfoSec-related customer inquiries. The role involves collaborating with the Security Business Enablement team, supporting various initiatives, and representing InfoSec as a key spokesperson.

Compliance Consultant - Comprehensive

Company: COMPLY

Location: USA

Posted Nov 25, 2024

COMPLY is a high-growth organization that provides compliance solutions to clients globally. They are seeking a Compliance Consultant to join their team, with responsibilities including providing proactive consulting services to clients and assisting with the development of COMPLY products and services.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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