Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Product Manager

Company: Datavant

Location: USA

Posted Nov 24, 2024

Datavant is a data platform company that enables organizations to move and connect data securely. The company is looking for a product manager to lead the Routing team in building a sophisticated engine to power the exchange of healthcare data. The ideal candidate has 5+ years of experience in product management or a similar role, is highly organized, and has excellent communication skills.

Digital Insurance Agent

Company: Insurify

Location: USA

Posted Nov 24, 2024

Insurify is a fast-growing fintech startup that is changing the way people compare and buy insurance. The company is looking for talented individuals to join their team and contribute to their success.

Principal Marketing Operations Architect

Company: Nextroll

Location: USA

Posted Nov 24, 2024

The job posting is for a Principal Marketing Operations Architect role at NextRoll, a marketing technology company. The ideal candidate should have 9+ years of B2B marketing experience, proficiency in marketing systems architecture, and strong technical background. The role involves overseeing marketing automation systems, working closely with sales teams, and developing comprehensive dashboards and reports.

Senior Software Engineer - Identity and Access

Company: Grafana Labs

Location: USA

Posted Nov 24, 2024

Grafana is looking for a Senior Software Engineer to join their Identity and Access team. The team is responsible for authorization and authentication in Grafana and is currently working on standardizing authorization. The role requires experience with authentication and authorization systems at scale, and the ability to work with open source and proprietary software.

Salesforce Solution Architect

Company: NeuraFlash

Location: USA

Posted Nov 24, 2024

NeuraFlash is a leading AI and consulting partner that helps customers transform their contact centers with AI-powered experiences. The company is looking for a talented Solution Architect to join its growing Service Cloud Voice practice.

Senior Product Manager - Security Products

Company: Coalition, Inc.

Location: USA

Posted Nov 24, 2024

The job posting is for a leadership role in the security and compliance space, requiring a strong background in computer science, data science, or related fields. The ideal candidate will have experience building B2B SaaS products, attention to detail, and excellent analytical and communication skills.

Content Creator, Math

Company: Khan Academy

Location: USA

Posted Nov 24, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are seeking a talented and experienced assessment content creator to join their team, with a focus on creating innovative K-12 assessments. The company values diversity, equity, and inclusion, and is committed to fair and equitable compensation practices.

Director - Software Engineering, Cribl Stream

Company: Cribl

Location: USA

Posted Nov 24, 2024

Cribl is a serious company that doesn't take itself too seriously, looking for collaborative and motivated team members. They are a remote-first company that believes in empowering employees to do their best work. They are looking for a Director of Engineering to lead a cross-functional team of Engineers responsible for unlocking machine data that fuels their platform.

Senior ETF Portfolio Manager

Company: Vident Asset Management

Location: USA

Posted Nov 24, 2024

Vident Asset Management LLC is looking for a Senior ETF Portfolio Manager to join their team. The role requires experience in ETF portfolio management, index and active portfolio management, and portfolio compliance. The successful candidate will have excellent working knowledge of ETF mechanics and operations, and will be responsible for managing assigned portfolios to meet or exceed performance standards.

Technical Project Manager - Site Reliability

Company: ScienceLogic

Location: USA

Posted Nov 24, 2024

ScienceLogic is looking for a Project Manager to join their Site Reliability team. The company is passionate about automation and solving complex business and technology challenges. They empower organizations to deliver superior customer experiences and drive revenue growth.

Sales Engineer (Solutions Architect)

Company: Synack

Location: USA

Posted Nov 24, 2024

The job posting is for a Solutions Architect responsible for Public Sector presales support and industry thought leadership. The ideal candidate is innovative, energetic, and creative, with a strong background in security testing and a passion for distilling research for executives, sales teams, technologists, and marketers.

Technical Project Manager, Site Reliability

Company: ScienceLogic

Location: USA

Posted Nov 24, 2024

ScienceLogic is a company that empowers intelligent automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. They are looking for a Project Manager to join their Site Reliability team, responsible for coordinating cross-functional teams to deliver customer platforms and related activities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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