Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Campaign Solutions Marketing Manager

Company: Pax8

Location: USA

Posted Nov 24, 2024

The Campaign Solutions Marketing Manager is a key player in the Americas marketing team, responsible for creating and executing innovative marketing plans across Microsoft cloud functions. The role requires a data-driven, curious marketer with strong communication and leadership skills.

Senior Site Reliability Engineer - Ai

Company: Wasabi Technologies

Location: USA

Posted Nov 24, 2024

The job posting is looking for a Senior Site Reliability Engineer to join a dynamic team. The role involves collaborating with technical teams to deliver and maintain a high-performance machine learning platform, ensuring reliability, performance, and scalability. The ideal candidate should have a strong background in computer science, experience with distributed storage technologies, and a track record of success in technical engineering.

Software Engineer, Community Support Platform - IVR/Voice

Company: Airbnb

Location: USA

Posted Nov 24, 2024

The text describes the IVR Product team's mission to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions. The team is responsible for creating seamless and impactful experiences across Airbnb's voice products, and is looking for an engineer to join their team.

Marketing Campaign Strategist - Expansion

Company: Sprout Social

Location: USA

Posted Nov 24, 2024

Sprout Social is looking to hire a Marketing Campaign Strategist to join their Marketing team. The role involves creating customer campaigns, leading the execution of quarterly product launch campaigns, and building strong relationships with key stakeholders.

Staff Backend Engineer - Enterprise Workflows

Company: Webflow

Location: USA

Posted Nov 24, 2024

Webflow is a visual web development platform that empowers noncoders to create incredible experiences for the web. The company is looking for a Staff Backend Engineer to join their team, with a competitive salary range of $164,000 to $263,500 in the United States and CAD 212,000 to CAD 299,000 in Canada. The role involves designing and implementing scalable multitenant backend services and APIs, working with technologies such as Nodejs, Javascript, and MongoDB, and collaborating with product managers and designers.

Sr. Product Manager - Conversion Visibility

Company: Pinterest

Location: USA

Posted Nov 24, 2024

The Conversion Visibility team is looking for a leader to develop a deep customer understanding, build products that attribute conversions in a privacy-enhancing way, and lead cross-functional teams. The role requires excellent communication skills, strong analytical skills, and ability to lead teams and work collaboratively.

Staff Data Engineer

Company: Twilio

Location: USA

Posted Nov 24, 2024

Twilio is seeking a Staff Data Engineer to join their Segment product team. The role involves designing, building, and maintaining data pipelines, working with cross-functional teams, and optimizing the design of their data warehouse. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Senior Program Manager

Company: phData

Location: USA

Posted Nov 24, 2024

phData is looking for a Senior Program Manager to lead their next phase of growth. The ideal candidate is a seasoned leader with a strong track record of managing large strategic customer portfolios and developing a robust delivery organization.

Senior Software Engineer II - ML Core

Company: Splice

Location: USA

Posted Nov 24, 2024

The role is for a Senior Backend Engineer to help define architecture, drive implementation changes, and optimize search infrastructure. The ideal candidate has experience with Go, Python, and Elasticsearch, and is comfortable working with multiple technical stacks.

Performance Marketing Manager

Company: brightwheel

Location: USA

Posted Nov 24, 2024

Brightwheel is a technology brand in early education, seeking an experienced Performance Marketing Manager to lead demand generation and CRO initiatives. The company is committed to creating a diverse and inclusive work environment and offers a competitive compensation package.

Frontend Engineer - Security Applications

Company: Coalition, Inc.

Location: USA

Posted Nov 24, 2024

The role of Frontend Engineer involves building user experiences, collaborating with stakeholders, and contributing to technical excellence. The job requires experience with modern JavaScript, HTML, and CSS, as well as skills in debugging, source control, and teamwork. The company offers competitive compensation, flexible PTO, and wellness programs.

Brokerage Operations Specialist

Company: Wealthfront

Location: USA

Posted Nov 24, 2024

Wealthfront is hiring a Brokerage Operations Specialist to work on daily brokerage operations, client communications, and process improvements. The role requires a minimum of 2 years of brokerage industry experience and a strong understanding of account transfers, corporate actions, and trading. The company offers a competitive salary range of $75,000 to $90,000, plus equity, and a range of benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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