Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Product Designer

Company: interface.ai

Location: USA

Posted Nov 22, 2024

Interfaceai is a specialized AI provider for banks and credit unions, offering a unified banking experience through voice chat and employee-assisting solutions. They are seeking a Senior Product Designer to shape the user experience of their digital products.

Vice President, Product Management, Equity Management

Company: insightsoftware

Location: USA

Posted Nov 22, 2024

The job description is for a Vice President of Product Management Equity Management at insightsoftware. The role involves driving the product vision and strategy for the Equity Management Product Pillar, overseeing the entire product lifecycle, and accelerating the growth of current and future products.

Associate Technical Document Operations Specialist

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for an Associate Technical Document Operations Specialist to join a large pharmaceutical company in the USA. The role involves performing administrative and support activities to facilitate the efficient operation of the organization.

Technical Writer

Company: LINQ

Location: USA

Posted Nov 22, 2024

The company LINQ is a national innovative software company that provides solutions for K12 education administration. They are looking for a Tech Writer to join their Documentation and eLearning Services team. The role involves creating user-friendly documentation, collaborating with product teams, and supporting quality assurance.

Senior Technical Document Operations Specialist

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for a Senior Technical Document Operations Specialist to join a large pharmaceutical company in the USA. The role is a permanent remote position with a strong focus on quality, professional development, and a supportive culture.

Technical Document Operations Specialist

Company: ClinChoice

Location: USA

Posted Nov 23, 2024

ClinChoice is a global full-service CRO searching for a Technical Document Operations Specialist to join a large pharmaceutical company in the USA. The role is a permanent remote position with a strong focus on quality, professional development, and a supportive culture.

Sr People Services Delivery Manager

Company: Turnitin, LLC

Location: USA

Posted Nov 22, 2024

Turnitin is a global organization that provides innovative solutions for education. The company is committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. The job description for the Senior People Service Delivery Manager role involves leading a team, providing guidance and support, and ensuring compliance with company policies and procedures.

Analytics Engineer

Company: AirGarage

Location: USA

Posted Nov 22, 2024

AirGarage is a startup that aims to repurpose parking spaces for other uses, and is looking for a data engineer to help build its analytics system. The company is backed by top investors and has a competitive salary and benefits package.

Grant Writer

Company: Magnet Forensics

Location: USA

Posted Nov 23, 2024

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in 100 countries. They are looking for a skilled Grant Writer to identify and procure grant awards for public safety customers.

Senior Manager, SEO

Company: Helium 10

Location: USA

Posted Nov 22, 2024

Helium 10 is a leading software company for Amazon sellers, seeking an experienced Senior SEO Manager to join their team. The ideal candidate will have a deep understanding of SEO best practices, a proven track record of driving organic growth, and the strategic vision to enhance their online presence.

Philanthropy Operations Specialist

Company: First Citizens Bank

Location: USA

Posted Nov 22, 2024

The job posting is for a remote role in Florida, requiring a Bachelor's degree and 6 years of experience in Community Leadership, Compliance, or Financial Services. The role involves grant administration, CRA compliance, and community development.

Customer Support Specialist

Company: Cision

Location: USA

Posted Nov 22, 2024

Cision is a global leader in PR marketing and social media management technology and intelligence, empowering individuals to make an impact. The company values diversity, equity, and inclusion, and is committed to fostering an inclusive environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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