Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Principal Program Engineer

Company: Bixal

Location: USA

Posted Nov 22, 2024

Bixal is a consulting company that is hiring a Principal Program Engineer to work on software development projects. The job requires experience in leadership, software engineering, and working with federal agencies. The company offers competitive benefits and a positive work environment.

Senior Implementation Specialist - Guest Data Platform

Company: Olo

Location: USA

Posted Nov 22, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for a Senior Implementation Specialist to join their Customer Experience Team, who will work with customers to understand their unique goals and business processes, and provide in-depth knowledge to help them evolve.

Product Manager - Applications

Company: Muck Rack

Location: USA

Posted Nov 22, 2024

The job posting is looking for an experienced Product Manager to join the Application Architecture team. The role involves collaborating with tech teams to bring valuable products to market, writing clear requirements, and managing project plans. The posting highlights the importance of communication, customer satisfaction, and building strong relationships.

Senior Full Stack Software Engineer

Company: Orum

Location: USA

Posted Nov 22, 2024

Orum is a company that accelerates sales teams by empowering salespeople to achieve more. They are looking for a Senior Full Stack Software Engineer to work on their product features and build seamless user experiences. The company values diversity and is committed to adding to their diverse team.

Proposal Writer

Company: Oddball

Location: USA

Posted Nov 22, 2024

Oddball is hiring a Proposal Writer to work on a pivotal growth team, making a positive impact on millions of Americans' daily lives. The role involves content planning, writing, and leading sections/volumes for proposals submitted to federal agencies.

Senior Manager - Customer Demand Email Team

Company: HubSpot

Location: USA

Posted Nov 22, 2024

HubSpot is looking for a Senior Manager to lead the Customer Demand Email Team. The team will manage a team of marketers building customer-facing demand automation to innovate on a more dynamic proactive approach to customer sales.

Customer Success Associate

Company: Cision

Location: USA

Posted Nov 22, 2024

Cision empowers individuals to make an impact by valuing their voice, ideas, and unique perspective. The company champions curiosity, collaboration, and innovation, and offers a global team environment where employees can thrive and make meaningful contributions.

Engineering Manager

Company: Orum

Location: USA

Posted Nov 22, 2024

Orum is a company that aims to accelerate sales teams by empowering salespeople to achieve more. They are looking for an Engineering Manager to lead and mentor a team of engineers. The company values diverse perspectives and is committed to adding to its diverse team.

Sr. Software Engineer - Literacy & ELA

Company: Khan Academy

Location: USA

Posted Nov 22, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are hiring a Sr Software Engineer to help build out their platform and leverage AI to democratize tutoring for every learner and a teaching assistant to every teacher at scale.

Contributing Faculty - Mental Health Counseling

Company: Adtalem Global Education

Location: USA

Posted Nov 22, 2024

Walden University is a pioneer in student-centered distance education, offering over 100 online degree and certificate programs. The university is dedicated to high academic standards and helping students make a difference in their professions and communities.

Staff Content Designer - Investing

Company: Wealthfront

Location: USA

Posted Nov 22, 2024

Wealthfront is looking for a staff content designer to help chart the future vision for their investing product. The role requires excellent communication skills, cross-functional leadership, and a passion for solving problems. The company is looking for a content design leader who is excited to tackle large, ambiguous problems and get in the weeds to build an excellent product experience.

Solutions Consultant

Company: Nava

Location: USA

Posted Nov 22, 2024

Nava Benefits is a modern benefits brokerage on a mission to fix healthcare. They are seeking an experienced Benefits Consultant to join their team as a Solutions Consultant. The role involves supporting the Sales team by engaging with prospective clients, presenting solutions, and ensuring benefit programs align with client goals.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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