Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff Product Manager - Experimentation

Company: Pinterest

Location: USA

Posted Nov 18, 2024

The job posting is looking for an experienced Product Manager to lead experimentation at Pinterest. The role involves building a platform that meets diverse needs, making experimentation fast and easy, and promoting rigorous decision making.

Head of Corporate Accounting

Company: Spreetail

Location: USA

Posted Nov 18, 2024

Spreetail is seeking a Head of Corporate Accounting to lead a talented team of accounting professionals. The role requires a strong analytical acumen and leadership skills to deliver fast and accurate financial information. The company offers a flexible work culture, generous vacation policy, and benefits package.

Director of Risk and Fraud

Company: Ottimate

Location: USA

Posted Nov 18, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are seeking a Director of Risk and Fraud to lead their fraud and payments risk program. The role requires experience in risk management or fraud prevention, strong knowledge of fraud detection tools, and leadership skills.

Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 18, 2024

The text describes a job opening at Airbnb for a software engineer to work on a chatbot product team. The role involves creating innovative user experiences, working with cross-functional teams, and contributing to the full development cycle. The company is committed to inclusion and diversity.

Software Development Engineer II - Routing (C++)

Company: Mapbox

Location: USA

Posted Nov 18, 2024

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The company is looking for an engineer to develop and operate routing services, with a focus on scalability, high volume, and low latency.

Head of GTM Finance

Company: Shippo

Location: USA

Posted Nov 18, 2024

Shippo is a shipping layer of the internet that aims to make merchants successful through world-class shipping solutions. The company is looking for a Head of GTM Finance to drive financial planning, forecasting, and strategic analysis. The role requires advanced financial modeling skills, strong analytical and problem-solving skills, and exceptional communication skills.

Senior Growth Marketing Manager - Paid (Meta, Tik Tok)

Company: Monarch Money

Location: USA

Posted Nov 18, 2024

Monarch is a financial management company that has quickly become one of the premier ways to manage your financial life. The company is passionate about building a company, product, and brand that both customers and employees love.

Global GTM Industry Lead - Retail

Company: Stripe

Location: USA

Posted Nov 18, 2024

The text describes Stripe's mission to increase the GDP of the internet and its focus on building expertise in key business verticals. It also highlights the role of the Global Retail Lead in shaping the company's growth strategy in the retail ecommerce and brickandmortar industry.

Senior iOS Software Engineer - Media Foundation

Company: Reddit

Location: USA

Posted Nov 18, 2024

The job posting is for a software engineer to work on Reddit's media experience, requiring expertise in scalable media solutions, video playback, and streaming. The role involves building robust media capabilities, contributing to the growth of the media engineering team, and driving innovation in video experiences.

Technical Team Manager - Money Management

Company: The Motley Fool

Location: USA

Posted Nov 18, 2024

The job posting is for a Technical Team Manager at Money Management, a business unit of The Motley Fool Holdings. The role involves driving the success of the business unit and its subdivisions through strategic use of technology, collaborating with stakeholders, and managing vendors. The company offers a range of benefits, including flexible remote work, generous parental leave, and a comprehensive compensation package.

Strategic Finance Manager

Company: Pipe17

Location: USA

Posted Nov 18, 2024

The Finance and Revenue Operations Manager will oversee financial and revenue operations activities, integrating development, sales, marketing, and customer success to drive sustainable growth. The ideal candidate will possess financial expertise, data-driven decision-making skills, and a deep understanding of operational optimization.

Product Manager

Company: TrustEngine

Location: USA

Posted Nov 18, 2024

TrustEngine is a company that is changing the lending and financial space by connecting borrowers with the right loan at the right time. They are building a next-generation SaaS platform that helps loan officers be more effective and brings data and accountability to lenders.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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