Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Security Architect

Company: Cyberark

Location: USA

Posted Nov 13, 2024

CyberArk is a global leader in Identity Security, and the job description is for a Senior Security Architect to enhance and maintain the security posture of the organization.

Staff Product Designer - Growth Acquisition

Company: Gusto, Inc.

Location: USA

Posted Nov 13, 2024

Gusto is seeking a Growth Staff Product Designer to help elevate user experiences. The designer will play a crucial role in shaping how Gusto engages and acquires new customers. The company is committed to providing rewards that empower employees to achieve their financial and personal goals.

Mortgage Product Counsel

Company: Wealthfront

Location: USA

Posted Nov 13, 2024

Wealthfront is seeking a Mortgage Product Counsel to join its Legal team. The ideal candidate will have significant experience in mortgage law, RESPA compliance, and loan officer regulations. The role will provide legal advice and support to the company, ensuring compliance with federal and state laws related to residential lending, mortgage origination, and consumer protection.

Engineering Manager - Support Experience

Company: Stripe

Location: USA

Posted Nov 13, 2024

Stripe is a financial infrastructure platform that aims to increase the GDP of the internet. They are looking for an engineering manager to lead their support team, which is responsible for building and improving their user support platform.

Compliance Auditor

Company: Talkspace

Location: USA

Posted Nov 13, 2024

Talkspace is a company that aims to provide quality mental healthcare services to people. They are looking for a Compliance Auditor to join their team and help them achieve their mission.

Stock Plan Administrator

Company: Upwork

Location: USA

Posted Nov 13, 2024

Upwork is a work marketplace that serves everyone from startups to Fortune 100 companies. It enables companies and talent to work together, unlocking their potential. The company is committed to fostering a diverse and inclusive workforce.

Art Director - Card

Company: Rocket Money

Location: USA

Posted Nov 13, 2024

Rocket Money is seeking a talented Art Director to join their Growth Team. The ideal candidate will bring a data-informed creative approach to drive user acquisition and engagement across Rocket Money's suite of financial products.

Financial Planning Analyst

Company: Finalsite

Location: USA

Posted Nov 13, 2024

Finalsite is a company that provides website communications, enrollment, and marketing platform for schools and school districts. They have a global presence and offer various products and services. The company is headquartered in Glastonbury, CT, USA and has employees working remotely in the US, Europe, South America, and Asia.

Senior Customer Success Associate

Company: RaptorMaps

Location: USA

Posted Nov 13, 2024

Raptor Maps is a fast-growing climate tech startup building software to enable the solar energy industry to scale. They are seeking a Senior Customer Success Associate to drive the continued success of Raptor Maps in the market.

Finops Architect

Company: Array

Location: USA

Posted Nov 13, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. They are seeking a Finops Architect to drive transformation in their cloud spend across AWS, GCP, and Azure.

Design Director - Investing

Company: Wealthfront

Location: USA

Posted Nov 13, 2024

Wealthfront is looking for a Design Director to support one of their two foundational Investing teams. The role requires strong communication skills, strategic thinking, and a passion for investing or experience building consumer financial technology products. The company is an equal opportunity employer and values diversity.

Staff Product Designer Core Experiences

Company: Gusto, Inc.

Location: USA

Posted Nov 13, 2024

Gusto is looking for a staff designer and design lead to join their Member Lifecycle Core Experiences team. The team is responsible for designing and building a seamless and holistic experience for Gusto admins and employees. The ideal candidate will have 8+ years of aligned Product Design experience, a strong understanding of common web patterns, and the ability to explain the impact of their work.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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