Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Manager - Customer Success

Company: Ottimate

Location: USA

Posted Nov 13, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are looking for a Manager Customer Success to lead a team and drive client satisfaction, retention, and expansion.

Senior Financial Partnerships Manager

Company: Mercury

Location: USA

Posted Nov 13, 2024

Mercury is a financial technology company that is building a stack of financial tools for startups. The company is looking for a Senior Partnerships Manager to manage its portfolio of strategic financial partners and build out its network of potential partners.

Sales Engineering Leader

Company: Plaid

Location: USA

Posted Nov 13, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own financial products. The company is looking for a Sales Engineering Leader to lead their Sales Engineering team and drive the development of self-serviceable presales opportunities.

Vice President of Offensive Security Services & Research

Company: Cobalt

Location: USA

Posted Nov 13, 2024

Cobalt is a company that provides offensive security services and research. They have a diverse team of testers and a strong focus on innovation and security. The company is committed to equal employment opportunities and diversity.

Senior Mechanical Design Engineer

Company: Eargo

Location: USA

Posted Nov 13, 2024

The job description is for a Senior Mechanical Engineer at Eargo, responsible for designing and developing hearing aid technology. The role requires a strong background in mechanical engineering, experience with product development, and the ability to work in a fast-paced environment.

Staff Data Engineer

Company: Found

Location: USA

Posted Nov 13, 2024

Found is building tools to give self-employed people security and peace of mind. They are looking for a Data Engineer to help scale their data infrastructure and support decision-making across the organization.

Senior Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 13, 2024

The text describes the Community Support Platform at Airbnb, its features, and the role of a software engineer in shaping its technical vision. The platform aims to enhance customer support services using AI and machine learning. The job requires strong expertise in backend systems, frontend development, and chatbot/AI products, with excellent communication skills and a passion for technical quality.

People Analytics Lead

Company: Plaid

Location: USA

Posted Nov 13, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own products. The company is looking for a People Analytics Lead to drive impact and make data more accessible and actionable.

Technical Product Specialist

Company: Nextech

Location: USA

Posted Nov 13, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Product Specialist role is responsible for providing advanced technical services and support for customer-facing defects.

Enablement Program Manager - Total Rewards

Company: Stripe

Location: USA

Posted Nov 13, 2024

Stripe is looking for an Enablement Program Manager to join their Total Rewards TR Strategy Projects and Enablement team. The ideal candidate will have broad expertise in learning design, project management, and facilitation, and will drive the development and delivery of enablement strategies and learning materials.

Copywriter

Company: AllTrails

Location: USA

Posted Nov 13, 2024

AllTrails is a popular outdoors platform that helps people explore the outdoors with curated trail maps, photos, and user reviews. The company is looking for a skilled Copywriter to join their internal brand design team to craft their voice and build a global brand.

Sr Motion Designer

Company: Pax8

Location: USA

Posted Nov 13, 2024

The Sr Motion Designer is responsible for developing compelling visual content, leading and mentoring junior animators, and managing projects from conception to delivery. They possess strong communication skills, thrive in a fast-paced environment, and maintain a high level of creativity and attention to detail.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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