Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Capture Manager

Company: Oddball

Location: USA

Posted Nov 11, 2024

Oddball is hiring a Senior Capture Manager to support and manage capture efforts across all business units. The role will involve creating winning strategies and dynamic solutions to grow the company. The company values learning, growth, and making a big impact.

Staff Data Scientist

Company: Platform Science

Location: USA

Posted Nov 11, 2024

Platform Science is a company that connects everything that moves, founded in 2015. They are looking for a Staff Data Scientist to help process large amounts of raw data into strategic insights. The company values diversity, innovation, and empathy, and offers various benefits to its employees.

Vice President of Sales & Market Growth

Company: ActiveCampaign

Location: USA

Posted Nov 11, 2024

The job posting is for a Vice President of Sales and Market Growth at ActiveCampaign, a company that helps small teams power big businesses with intelligent marketing automation. The role demands a performance-driven leader with a passion for setting and surpassing ambitious targets, and requires experience in sales or sales operations within the software as a service (SaaS) industry.

Principal Product Manager - Onboarding & Compliance

Company: Twilio

Location: USA

Posted Nov 11, 2024

Twilio is looking for a Principal Product Manager to join their Onboarding and Compliance product team. The role involves developing and launching products, leading cross-functional teams, and mentoring junior PMs. The company values diverse experiences and encourages applicants from non-traditional backgrounds.

Staff Fullstack Engineer - Anonym

Company: Mozilla

Location: USA

Posted Nov 11, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to maintaining the highest standards of privacy while delivering exceptional results for their clients.

Senior Product Designer, Design Systems

Company: Discord

Location: USA

Posted Nov 11, 2024

Discord is a platform used by millions for gaming and socializing. The company is looking for a design system team member to create and maintain a design system for their products. The role requires experience in UX, design systems, and visual design, as well as collaboration and communication skills.

Senior Solutions Architect

Company: Grafana Labs

Location: USA

Posted Nov 11, 2024

The job posting is for a Solutions Architect ProServ to join the Customer Experience CX team at Grafana Labs. The role involves providing customers with specialized business and technical consultation and guidance to achieve their objectives using Grafana. The ideal candidate should have 5+ years of experience working on deployment teams, direct experience with o11y, and excellent communication skills.

Sales Account Executive

Company: Butterflymx

Location: USA

Posted Nov 11, 2024

ButterflyMX is a company that empowers people to open and manage doors and gates from their smartphones. They are looking for sales executives who are motivated, accountable, and have experience in cold calling and closing sales. The company offers a range of benefits, including a 401k plan, quarterly stipends for self-care, and a collaborative dynamic work environment.

Sr. Technical Program Manager

Company: Platform Science

Location: USA

Posted Nov 11, 2024

Platform Science is a company that connects everything that moves, founded in 2015. They are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers to deliver revolutionary solutions to supply chain professionals. The company values diversity, empathy, and creativity, and is looking for a Senior Technical Program Manager to support their product development initiatives.

Senior Director of Product Management - Payments and Risk

Company: Upwork

Location: USA

Posted Nov 11, 2024

Upwork is a work marketplace that enables companies and talent to work together, with a focus on trust-driven platform and payments. The company is seeking a Senior Director of Product to lead the strategic direction of payments products and elevate the platform's capabilities.

Senior Software Engineer - Metrics and Storage

Company: Weights & Biases

Location: USA

Posted Nov 11, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a leader to scale their metrics and storage engines to meet the needs of their growing userbase. The company has a strong team and a good reputation in the industry.

Senior Director of Product Marketing and Growth - B2B / Advertising

Company: Mozilla

Location: USA

Posted Nov 11, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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