Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Sr. Product Marketing Manager - New Products

Company: Wealthfront

Location: USA

Posted Nov 11, 2024

Wealthfront is looking for an experienced Product Marketing Lead to launch and grow their newest Investing products. The ideal candidate will have 5+ years of experience in consumer product marketing, be a passionate storyteller, and have a strategic thinking mindset.

Principal Solutions Architect (SAP)

Company: phData

Location: USA

Posted Nov 11, 2024

The job posting is for a lead SAP Principal Solutions Architect position at phData, a company that offers a remote-first work environment, competitive compensation, and opportunities for professional development. The role involves managing multiple projects, building relationships with clients, and providing strategic guidance. The company is looking for someone with 8+ years of experience as a handson Solutions Architect, expertise in SAP modules, and experience in data model architecture and migrating data from SAP into EDW platforms.

Experienced Software Engineer - Risk Engineering

Company: Plaid

Location: USA

Posted Nov 11, 2024

The job posting is for a Consumer Risk team member responsible for building risk defense solutions to detect and mitigate abuse across Plaid products. The role requires experience in software engineering, fraud and risk engineering, and collaboration with cross-functional teams.

Director of Growth Marketing - Paid

Company: OpenPhone

Location: USA

Posted Nov 11, 2024

OpenPhone is looking for a Director of Growth Marketing Paid to lead their paid marketing and web marketing efforts. The role requires a strong track record of experimentation and relentless execution to drive awareness and adoption through paid activities.

Senior Director - Global Programs and Campaigns, Business Marketing

Company: Pinterest

Location: USA

Posted Nov 11, 2024

The Senior Director Integrated Marketing will lead business marketing efforts to position Pinterest as a full funnel performance platform for advertisers across the globe. The role involves developing and executing global marketing programs and campaigns to drive revenue growth and product adoption.

Demand Generation Manager OR Director

Company: Crux

Location: USA

Posted Nov 11, 2024

Crux is a technology company building a platform to power the flow of data globally. They are seeking a Demand Generation Manager to join their Marketing team, responsible for developing and executing a comprehensive demand generation strategy.

Value Engineering Manager

Company: Tanium

Location: USA

Posted Nov 11, 2024

Tanium is looking for a Value Engineering Manager to collaborate with a high-performing team of sales professionals. The role requires an intellectually curious individual with keen business and financial acumen to articulate the Tanium platform's value proposition to internal and external stakeholders.

Senior SRE Engineer

Company: Zeta Global

Location: USA

Posted Nov 11, 2024

Zeta Global is a data-powered marketing cloud that leverages AI and consumer signals to help marketers acquire, grow, and retain customers. The company is looking for a Senior SRE Engineer to join their team, with a focus on implementing SLOs, SLIs, and error budgets, as well as promoting postmortems and continuous system improvement.

Principal Technical Program Manager

Company: SmithRx

Location: USA

Posted Nov 11, 2024

SmithRx is a rapidly growing HealthTech company that aims to disrupt the Pharmacy Benefit Management sector by building a next-generation drug acquisition platform. The company values integrity, courage, and teamwork, and is looking for a Principal Technical Program Manager to drive strategic initiatives and lead large-scale complex programs.

CRO Consultant

Company: Outliant

Location: USA

Posted Nov 11, 2024

Outliant is a remote digital product development and startup consulting company that values individual growth, creativity, and teamwork. They are looking for a CRO Consultant to work with their team to implement and analyze AB tests.

Engineering Manager - Ad Creative Management

Company: Reddit

Location: USA

Posted Nov 11, 2024

The Ad Creative Management team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team will build products to acquire, create, launch, and optimize creatives and assets for advertisers, and apply the latest technologies to solve customer problems.

Senior Director - Professional Services

Company: GitLab

Location: USA

Posted Nov 11, 2024

GitLab is a software company that develops an AI-powered DevSecOps platform. They are looking for a Senior Director of Professional Services to lead a team of professional services managers, architects, engineers, and other staff. The role requires a blend of leadership, strategic planning, and client management skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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