Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Engineering Manager - Financial Products

Company: Gusto, Inc.

Location: USA

Posted Nov 10, 2024

Gusto is looking for an Engineering Manager to drive and execute on the platform strategy for their Financial Products organization. The role involves building a robust banking layer, driving user confidence and trust, and contributing to the build of a thriving business.

Product Designer - Data & Reporting

Company: Nextech

Location: USA

Posted Nov 10, 2024

Nextech is a leader in specialty healthcare technology solutions, seeking a Product Designer to design solutions that impact healthcare delivery and create positive outcomes for providers and patients.

Sr. DevOps Engineer II

Company: Perforce

Location: USA

Posted Nov 10, 2024

Perforce is a company that values collaboration, creativity, and wellness. They are looking for a Sr DevOps engineer to design and build a cloud platform for their SaaS product portfolio. The company is proud to work with talented and dedicated people across the globe.

Senior Manager - Sales & Customer Service Analytics

Company: Eventbrite, Inc.

Location: USA

Posted Nov 10, 2024

The job posting is for a Senior Manager Sales and Customer Service Analytics at Eventbrite. The role involves leading a team of SQL analysts, uncovering actionable insights, and driving business decisions. The ideal candidate is a proactive and experienced technical analyst with strong analytical and quantitative skills.

Director - Customer Support Engineering

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is seeking an experienced Director for its Customer Support Engineering team in America. The role involves leading two existing teams, building out further to ensure adequate coverage, and delivering exceptional customer experiences. The ideal candidate has experience balancing velocity and quality, working with cross-functional teams, and driving efficiencies.

Account Executive - Laser Scanning

Company: NavVis

Location: USA

Posted Nov 10, 2024

NavVis is a technology-focused company that offers innovative solutions for reality capture and digital factory solutions. The company is looking for a sales representative to own the full sales cycle from lead to close for customers in the AEC, Surveying, and Laser Scanning verticals.

Senior Brand Campaign Manager

Company: GitLab

Location: USA

Posted Nov 10, 2024

GitLab is seeking an experienced Brand Campaign Manager to lead their always-on brand marketing program. The role involves shaping the brand presence, driving engagement, and creating compelling content and campaigns. The ideal candidate has 7+ years of experience in digital marketing, hand-on experience with media buying, and proficiency in digital marketing platforms and analytics tools.

Partnerships and Evaluation Lead

Company: Nava

Location: USA

Posted Nov 10, 2024

Nava is a consultancy and public benefit corporation that works with government agencies to build digital services and improve the customer experience. The company is committed to diversity and inclusion and offers a range of benefits to its employees.

Sr. Product Manager - Infrastructure

Company: Pinterest

Location: USA

Posted Nov 10, 2024

The Senior Product Manager role in the Infrastructure organization requires a blend of technical expertise, industry analysis, and stakeholder management to drive innovation and efficiency in the compute infrastructure and efficiency landscape.

Senior Account Executive, New Business

Company: Hootsuite

Location: USA

Posted Nov 10, 2024

Hootsuite is looking for a Senior Account Executive to develop and close new business with large enterprise customers. The role involves managing the proposal and credit review process, delivering sales presentations and product demos, and working with inbound and outbound lead generation teams.

Head of Technical Recruiting

Company: Mercury

Location: USA

Posted Nov 10, 2024

Mercury is hiring a Head of Technical Recruiting to lead and grow a team of recruiting leads, full-cycle technical recruiters, sourcers, and recruiting coordinators. The role requires experience in recruiting management, technical teams, and building passive recruiting strategies.

Senior/Principal Product Manager

Company: Stord13

Location: USA

Posted Nov 10, 2024

Stord is a leading commerce enablement provider that offers fulfillment services and technology to help brands sell more, save money, and reduce headaches. The company is looking for a Senior Principal Product Manager to lead the development of its Warehouse Management System (WMS) product.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages