Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Sr. Engineering Manager - Quality

Company: Apollo.io

Location: USA

Posted Nov 10, 2024

The job is looking for a Sr Engineering Manager with experience in software quality to lead the quality engineering team, design and track high business impact quality metrics, and improve product quality. The manager will work on developing and maintaining quality assurance policies, managing testing activities, and collaborating with engineering squads to deliver top-notch products.

Senior Security Analyst – Risk and Compliance

Company: Jenzabar

Location: USA

Posted Nov 10, 2024

The Senior Security Analyst will lead Jenzabar's Risk and Compliance efforts, establishing and maintaining the company's IT security governance, risk, and compliance program. The role involves leading centralized audit and IT compliance support, creating and maintaining IT governance frameworks, and analyzing current and emerging IT security risks.

Support Staff

Company: Runway

Location: USA

Posted Nov 10, 2024

Runway is building a tool for content creation, and they're looking for a support role to help users. The role involves answering tickets, collaborating with engineering, and creating documentation. The company values creativity, passion, and learning, and is open to non-traditional backgrounds.

Software Engineer - Platform

Company: Gauntlet

Location: USA

Posted Nov 10, 2024

Gauntlet is a company that specializes in quantitative research and optimization of DeFi economics, managing market risk and optimizing growth for protocols. They publish cutting-edge research and are dedicated to enhancing the industry's understanding of decentralized systems.

Software Engineer - Edge

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is looking for engineers to help build functional systems that improve product and customer experience. The company provides a great compensation package, inclusive healthcare, and flexible time off.

Sales Development Representative I (Junior)

Company: Outliant

Location: USA

Posted Nov 10, 2024

Outliant is a remote digital product development and startup consulting company looking to hire a fulltime Sales Development Representative. The role involves taking inbound sales calls, conducting outreach, and leading qualification cadences. The company offers flexible hours, unlimited PTO, and a fun work environment.

Compliance Analyst

Company: Weights & Biases

Location: USA

Posted Nov 10, 2024

Weights amp Biases is a company that provides tools for AI developers. They are a Series C company with $250M in funding and over 200 employees. They are looking for a Compliance Analyst to manage multiple compliance projects and tasks.

Sales Development Representative

Company: User Interviews

Location: USA

Posted Nov 10, 2024

User Interviews is a remote team that values staying connected and continuous improvement. They are seeking a Sales Development Representative to increase their new business pipeline across Enterprise markets.

Solutions Engineer

Company: Grafana Labs

Location: USA

Posted Nov 10, 2024

The job posting is for a Commercial Solutions Engineer at Grafana Labs, a technology startup. The role involves working with the Sales team to articulate the company's value proposition and strategy to customers, and delivering product and technical presentations to potential and existing customers. The ideal candidate has 13+ years of technical presales experience, is self-motivated, and has a technical mindset.

Senior Global Payroll Specialist

Company: Oyster

Location: USA

Posted Nov 10, 2024

The job posting is for a Senior Payroll Specialist to join the Global Payroll Centre of Excellence team, handling US global payroll operations, and requires experience in US payroll laws, attention to detail, and customer-focused approach.

Principal Customer Advocacy Manager

Company: Unqork

Location: USA

Posted Nov 10, 2024

Unqork is a company that provides an Enterprise App Cloud solution, empowering enterprises to unleash business agility while removing the burden of technical debt. The company serves enterprises of all sizes, including financial services, insurance, government, and healthcare. The job posting is for a Senior Director of Customer Success, responsible for overseeing a portfolio of clients and guiding them through technical and business solutions.

Sales Development Representative

Company: Vercel

Location: USA

Posted Nov 10, 2024

Vercel is looking for an Enterprise Sales Development Representative to join their Sales team. The role involves building a pipeline of qualified business for the Enterprise part of their sales organization through cold calling and working closely with the Account Executive team.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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